L1/L2 Desktop Support Engineer

You will be part of a growing team of System Engineers at L1 and L2 levels in our managed IT services department. In this role, you will excel in a dynamic and client-centric setting that prioritizes technical expertise and exceptional service delivery. Working alongside a collaborative team, you will have the opportunity to innovate, learn continuously, and develop professionally while engaging with cutting-edge technologies and enterprise-level infrastructure. Your main responsibilities will include providing both remote and on-site support for desktops, laptops, and peripherals. You will be tasked with diagnosing and troubleshooting hardware, software, network, and system issues, as well as configuring, installing, and maintaining Outlook, O365 applications, and other enterprise software. Moreover, you will assist in email account setup, troubleshooting, and O365 administration, support Windows OS, network connectivity, printers, and other IT assets, ensure timely resolution of technical issues, and maintain documentation. Additionally, you will offer technical guidance to end-users and contribute to IT process enhancements, collaborating with internal IT teams to ensure operational smoothness and issue resolution. To qualify for this role, you should have at least 1 year of experience in Desktop Support / Technical Support, possess strong remote support and troubleshooting skills, and have hands-on experience in Outlook configuration and O365 administration. Knowledge of Windows OS, Active Directory, and basic networking is essential, along with the ability to efficiently resolve hardware and software issues. Strong communication and problem-solving skills, a customer-centric approach, and a genuine passion for IT support are also key qualifications. Joining us will allow you to lead impactful IT support projects that enhance organizational productivity and technology reliability, work with advanced tools and methodologies alongside experienced professionals and cutting-edge technologies, and grow professionally by expanding your expertise in enterprise support management, compliance frameworks, and strategic IT operations. You will benefit from a competitive compensation package including attractive salary, comprehensive benefits, performance-based incentives, and recognition programs for exceptional contributions. Moreover, you will be part of a collaborative and technology-forward team culture that values operational excellence, continuous improvement, and professional development in IT support services. Lastly, you will gain global exposure by working with international clients across the UK and US markets, providing valuable experience in diverse business environments and industry best practices.,