466 L1 Support Jobs - Page 12

Hiring! - Voice & Non-Voice Technical Support (Hindi + English); ;work from office;Hyderabd,ctc upto3.8lpa Are you passionate about technology and love helping people? We're expanding our team and looking for Technical Support Executives for Voice and Non-Voice processes. BPO industry. Flexible to work from office day shifts Salary 2.8lpa to 3.8lpa Freshers Welcome *Skills* : Provide L1-level technical support for end users Troubleshoot issues related to LAN, WAN, desktop systems, and basic networking Handle customer queries via voice or chat/email support Offer product-specific support (especially HP products printers, laptops, desktops, etc.) Ensure first-time resolution with a customer-first attitude *Requirements:* Must be fluent in Hindi and English Strong knowledge of: LAN/WAN troubleshooting Desktop Support & L1 Technical Support HP Products Excellent problem-solving and communication skills Prior experience in a technical support role preferred Interested Candidates Can Reach Out To Below: Contact HR Bhavani: WhatsApp: 9059145980 Email: bhavanip.axis@gmail.com Join a growing tech-support team that values skills, service, and growth. Help us deliver world-class support while building your career in IT

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

L1 & L2 Cisco Switch Administration, Configuration and troubleshooting Experience with Windows and Domain OS environments/ M365 and Mobile APP/ Printer & Scanner and other network equipment Factory IT/OT network experience

Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time Solutions Support Analyst. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenals core values of Ambition, Innovation, Integrity, and Teamwork. About Us Since 1967 Fastenal has grown from a single store to nearly 3,800 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. Business Unit Overview Working as Full-Time Solutions Support Analyst, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. Responsibilities The duties and responsibilities of this position include, but are not limited to: Answering and handling multiple phone calls daily Troubleshooting technical issues with our Fastenal Solutions, customer facing technology offering which include support technical hardware and applications. Creating and logging service tickets Responding to internal and external customer concerns while providing exceptional customer service Learn, use and conduct technical training Ensure adherence to standards and policies of the organization Required Position Qualifications Full Time Bachelors degree or Diploma 2-4 years of experience in customer support environment through both voice and chat channels Basic understanding of L1 networking concepts Excellent oral and written communication skills Proficient using Microsoft Office Suite Highly motivated, disciplined, self-directed and customer service oriented Demonstrate strong problem solving, deductive reasoning and decision-making skills Demonstrate strong organization, planning and prioritizing abilities Learn and perform multiple tasks in a fast-paced environment Work independently as well as in a team environment Demonstrate our core values of ambition, innovation, integrity and teamwork Willing to work over rotational and weekend shifts Preferred Position Qualifications Prior experience in a call center environment

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice Chat process BPO Good Team Handling Exp from International Tech Support Voice Chat Process. Fluent English US Shifts Call 8447780697 send CV monu@creativeindians.com

Primary responsibilities will include: Providing Level 1/Level 2 product support to customer issues Investigating, resolving, and providing root cause analysis on reported application issues Using SQL scripts for creating queries and troubleshooting stored procedures Using SQL profiler to identify the root cause Effectively communicating timely updates to customers through appropriate incident tracking tools Quickly establishing rapport, gaining and maintaining credibility with diverse audiences Coordinating between customers, development team and internal support teams while working on customer issues. Efficiently coordinating with the internal and external stakeholders Working with the customers to gather product requirement, analyzing and documenting before it is passed on to the product management team for next steps Escalating issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0-2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

Role Designation Looking for an immediate joiner. windows Experience is mandatory Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support and microsoft windows call navya@7848820042 call anusha@7815982900 call sakshi@7483101122

Hi, Greetings from the IDESLABS, Urgent Requirement for Customer service Support. Location:Pan India Mode of work:Hybrid Employment Type:C2H JD: Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA sFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams. Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA s First level issue investigation on any Website outages reported by the end users. Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client. Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week. Excellent communication skills to communicate with end users.

Role & responsibilities This role requires the team member to follow established guidelines, responds to inquiries through various methods of contacts, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware /software problems. Records inquiries, and repair / service requests. Resolves or directs request to appropriate technical area or vendor. Tracks status and follows up to ensure client satisfaction. Escalates to or consults with next level support when solution is unclear. Reports problems with procedures and suggests improvements. Identifies possible alternative solutions for problems, escalates solution for approval, helps to document and submit to knowledge base Identifies problem trends and escalates appropriately Proactively seeks information about our customers, partners and internal areas within TC. Demonstrates an in-depth understanding of the computer systems and processes needed to perform work Builds a reputation as a recognized expert and support resource in a specific line of support. Preferred candidate profile 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Job Title: Trainee- Application Support Engineer (Rotational Shift) Years of Experience: 0-1 year Job Location: Noida Education - B.SC(IT)/ BCA Job Type: Full Time (Work from Office Only) We are looking for dedicated and detail-oriented Application Support Engineers (Rotational Shift) to provide technical support for ongoing .NET and BizTalk-based projects. The role involves monitoring systems, handling production issues, performing routine maintenance, and escalating critical incidents during night hours(IST). Only candidates with B.Sc (Computer Science/IT) or BCA qualifications will be considered. Candidates with higher qualifications (MCA, M.Sc, B.Tech, etc.) are not eligible for this role You will be working as a Trainee for 2(Two) months and at the end of the Training a technical evaluation will be conducted and based on you successfully clearing the evaluation at the end of training you will be on-boarded on the company payrolls. Stipend During Training- 12k pm for 2 months Training Period After Training- Starting CTC of 2.4 lakh pa based on performance and post successful completion of Training and On-boarding There is a legal bond of 2 years (post completion of training and once you will be on the payrolls) and it is a legal agreement which states that you need to serve the company for a minimum period of 2 years from your date of joining. Responsibilities Monitor .NET / BizTalk applications during shifts including night shifts during IST hours for performance, errors, and availability. Provide Level 1 & Level 2 support by troubleshooting issues and resolving them or escalating as necessary. Perform routine operational checks and validations based on predefined checklists. Log incidents and updates accurately in ticketing systems (e.g., Jira, ServiceNow). Follow escalation protocols and communicate critical incidents to on-call L3 teams or stakeholders. Document recurring issues and assist in the development of knowledge base articles. Ensure handover documentation is provided to the day team at shift end. Participate in weekly team syncs and provide input for process improvements. Required Qualifications B.Sc (Computer Science, IT) or BCA degree Mandatory Freshers or up to 1 years of experience in application support preferred Basic understanding of Microsoft .NET framework, C#, SQL Server Exposure to or willingness to learn BizTalk Server fundamentals Familiarity with Windows Server environments and basic system/network troubleshooting Preferred Skills Strong problem-solving skills with the ability to follow predefined processes Good written and verbal communication skills Experience with monitoring tools and ticketing systems (an advantage) Ability to work independently with minimal supervision, especially during night hours Other Details: Training will be provided for .NET and BizTalk-specific processes and internal systems Rotational Shift including Night shift benefits will be applicable as per company policy Role involves working on public holidays and weekends (on a rotational basis) Note: This opportunity is specially designed for candidates who want to build a strong foundation in application support and monitoring. It is not intended for those holding higher degrees or looking for development-centric roles. Only Noida based candidates are welcome to apply.

We are seeking for Manhattan OMS (Order Management System) L2 Support Analyst with atleast 3+ years of experience. The consultant is responsible for providing level 2 support for Manhattan OMS, ensuring the smooth operation of order management processes in a retail, distribution, or e-commerce environment. The Support Analyst is responsible by ensuring that the OMS system integrates seamlessly with other business applications. Essential Requirements and Qualifications: Minimum of 3+ years in IT project experience in production support within the retail industry on Manhattan application Good experience with Manhattan OMS, including system administration, configuration, and troubleshooting. Understanding of retail and distribution business processes, including order fulfillment, inventory management, and logistics. Understanding of order management workflows, inventory management, and supply chain processes. Good experience in working on complex IT projects in a production environment, particularly in the retail sector Should be ready to work on the Shift Model Experience in handling critical production incidents, troubleshooting complex issues, and leading post-incident reviews Provide second-level (L2) support for issues related to Manhattan OMS, handling more complex problems escalated from L1 support teams Troubleshoot, analyze, and resolve OMS-related issues

Greetings from KVC CONSULTANTS LTD. Hiring for IT MNC for Service Desk Analys t or Customer Support Executive for Pune and Bangalore -- Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune . Biggest IT MNC in India Location 1 - Hinjewadi Phase - 2 Pune Process 1 -- International Service Desk Analyst Process 2-- International Voice Customer Support Executive Eligible:- Fresher Tech Graduates only For Service Desk ( Btech , BCA, Computer Science, BE --- etc..) can apply ---------------------------------------------------------------------- Fresher Any Graduate - BA , BCOM , BSC , BBA , BHM etc can apply for Customer service role. ( Excellent English Communication skills mandatory for both the profiles) Salary- Rs 2.65 LPA plus Other perks and benefits for SERVICE DESK ROLE Salary- Rs 4.00 LPA plus Other perks and benefits for INT CUST SUPPORT ROLE 5 days working / Cabs available / rotational shifts Roles and Responsibilities of Service Desk in an International BPO-- Incident Management : Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management : Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support : Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis : Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Roles and Responsibilities in an International Voice Customer Support Process BPO--- Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts : Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Vanshika- 9628373762 Areesha- 9628373763 Divya- 9821182650 Siya- 7565006263 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Opening with an Pharma company. **Looking someone with PAS-X Expe** Role & responsibilities : Advanced knowledge in local area network operations, virtualization environments (e.g. Citrix / VMWare), Operating Systems (e.g. Windows, Unix, Windows Server) Good database knowledge (Oracle / PL-/SQL) Good analytical skills Strong service orientation and good communication behavior High self-motivation level High willingness to deeply dive into new products and learn something new about our service/product world day by day Fluency in English language is a must ITIL understanding is a benefit, ideally backed by an ITIL Foundation Certificate Working experience in ITIL based IT-Service Management environments (e.g. Service Now, Remedy, Zendesk, etc.) is a plus Strong process understanding Interested candidates shared resume on snehal@topgearconsultants.com

PF Detection is mandatory Job Description: Primary: Manage the complete life-cycle of laptop/desktop/VDI environment from provisioning, on-going support, to decommissioning Provide remote and deskside technical support for Windows Desktop OS and Mobile OS, File and , Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.) and other productivity applications, connectivity (network and security), and antivirus End User Patch & Image Management (installing / reinstalling Standard Images) Packaging & Software Distribution Identify and diagnose issues and problems (L1.5 support services) using SOPs and knowledge-base for applications and infrastructure Align with client s Global EUC team; work closely and provide technical support to other IT teams Secondary: Monitoring the infrastructure [servers, storage and networking] and databases using native tools and Solarwinds Answer requests raised via telephone, email, chat or portal Categorize and record reported queries in Ticketing tool (ServiceNow) and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution and provide timely customer and internal updates using a computer-based ticketing system (ServiceNow) Escalate, if needed, unresolved problems to a higher level of support (L2 / L3) Asset & License Management Receive, log, and store internal packages Conduct cabinet/cage checks (daily) Perform and document inventory verification/counts Work flexible shift schedules and provide rotational on-call coverage if needed Report to the facility within a specified time for emergency outage assistance Ability to prioritize tasks and work on multiple assignments in a fast-paced and highly challenging environment Other ad-hoc duties assigned by supervisor

Provide L1 support for Microsoft Dynamics 365 CRM and ERP users Coordinate with functional and technical teams to log and follow up on incidents and service requests. Monitor application performance Troubleshoot and resolve application issues

Chat & Call Support Global Support Mac & Windows IT Support Troubleshooting, Night Shifts (24/7) Knowledge on ITIL basics.

Looking for Networking Engineer L1 Voice Support. Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 1 year Minimum (Tech Exp Only) Skills and Ability:- Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills -English: Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction .Positive tone, Computer Proficiency:- Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto 4 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Immediate Joiners only Please share only relevant CVs on priya.chaudhary@techmahindra.com 9870302647 Joining date:7th june,25

technical support with strong Windows OS knowledge, PC troubleshooting, and remote tools.Excellent communicator and a user friendly approach to solving tech issue Contact HR Avinash via WhatsApp:(Seven Zero Four Seven Two Three Four Zero Four Seven) Sports for women Assistive technologies Accessible workspace Food allowance Annual bonus Provident fund Health insurance Office cab/shuttle

We are hiring Business Analyst (Customer Support) role for MSC Technology Exp: 2+ Years Mode: Office based Job Location: Chennai (Ambattur) Male candidate preferred. Walkin Detail: Date: 06th June 2025(Friday) Timing: 10:00 AM - 2:00 PM Interview venue: MSC Technology (INDIA) Pvt ltd Plot No.4A, 3rd Main Road, Ambattur industrial Estate, Chennai-600058 Contact Person: Vasuki (HR) Contact Number: 7200280708 Job Description: Business Analyst (C.S) will be responsible to handle day to day customer queries reported via different mode of communication 24*7 shift. * Good Communication and Analytical skill * Good Logical thinking * Good Decision making * Good at maintaining Customer relationship * Investigation and diagnostic skills * Acceptance of ownership * Excellent customer service skills * Attention to detail * A proactive approach * Ability to work under pressure and to tight deadlines * Knowledge in requirement gathering Interested candidate can share your updated resume to vasuki.gopal@msc.com

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Opening for freshers for the role of Application Support L1. The opening is on third party rolls. The candidate should be a graduate with excellent communication skills. The candidate should be open for working in rotational shifts. Job location will be Ghansoli, Navi Mumbai Interested candidates can mail their resumes to anumod.haridas@ril.com

Role- Tech Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Exp - Min 1 yr in Technical support ( International voice) Gaming support exp is must Location: Hyderabad CTC: Up to 6LPA Notice - Immediate Joiners WFO Shift: 24x7 US Rotational Night Shift (5 Days Working) Contact - 8905115503 (Divyanshi) Perks and benefits 2 way cab Incentives & Night shift allowances

Job Title: L2 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L2 Service Desk Engineer is responsible for handling day to day responsibilities assigned and more complex technical issues that are escalated from the L1 team. This role requires a deeper understanding of IT systems, networks, and troubleshooting methodologies. The ideal candidate will have experience in diagnosing and resolving more advanced technical problems and providing a higher level of customer service. Key Responsibilities: • Handle escalated incidents and service requests from L1, ensuring timely resolution and communication with end-users. • Diagnose and resolve complex technical issues, and application-related problems. • Conduct root cause analysis on recurring incidents and work on implementing permanent solutions. • Work closely with other IT teams to resolve issues that require specialized knowledge or software changes. • Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides. • Provide guidance and support to L1 engineers, including training on new technologies and troubleshooting techniques. Qualifications and Required Skills: • Candidate should have sound knowledge of Linux, Windows & VMware • Exposure towards Windows Server Support and Active Directory. • Assisting users on Remote tools • Knowledge on System Health Checks and Monitoring Alerts • Knowledge on different virtualization platform will be added advantage. • Good practical working ability with VMware. • Able to communicate effectively with internal customers. • Experience working on Vmware vSphere administration skills. • Hands on experience on VNC, NX and tiger VNC • Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s • Work experience on L2 Service or Incident support. • Ability to read logs. • Good knowledge and understanding of Virtual Machines, Windows/Linux Server • Certification Preferred: Vmware, RHCSA • Excellent analytical and problem-solving abilities. • Strong communication skills, both verbal and written. • Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail. • Good understanding of operational framework like ITIL and operations process.