Posted:2 weeks ago|
Platform:
Work from Office
Full Time
PF Detection is mandatory Job Description: Primary: Manage the complete life-cycle of laptop/desktop/VDI environment from provisioning, on-going support, to decommissioning Provide remote and deskside technical support for Windows Desktop OS and Mobile OS, File and , Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.) and other productivity applications, connectivity (network and security), and antivirus End User Patch & Image Management (installing / reinstalling Standard Images) Packaging & Software Distribution Identify and diagnose issues and problems (L1.5 support services) using SOPs and knowledge-base for applications and infrastructure Align with client s Global EUC team; work closely and provide technical support to other IT teams Secondary: Monitoring the infrastructure [servers, storage and networking] and databases using native tools and Solarwinds Answer requests raised via telephone, email, chat or portal Categorize and record reported queries in Ticketing tool (ServiceNow) and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution and provide timely customer and internal updates using a computer-based ticketing system (ServiceNow) Escalate, if needed, unresolved problems to a higher level of support (L2 / L3) Asset & License Management Receive, log, and store internal packages Conduct cabinet/cage checks (daily) Perform and document inventory verification/counts Work flexible shift schedules and provide rotational on-call coverage if needed Report to the facility within a specified time for emergency outage assistance Ability to prioritize tasks and work on multiple assignments in a fast-paced and highly challenging environment Other ad-hoc duties assigned by supervisor
IDESLABS PRIVATE LIMITED
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
3.0 - 6.0 Lacs P.A.
Hyderabad
10.0 - 20.0 Lacs P.A.
Hyderabad, Chennai, Bengaluru
8.0 - 13.0 Lacs P.A.
20.0 - 30.0 Lacs P.A.
7.0 - 15.0 Lacs P.A.
Experience: Not specified
3.0 - 3.75 Lacs P.A.
5.5 - 7.5 Lacs P.A.
5.0 - 10.0 Lacs P.A.
6.5 - 7.5 Lacs P.A.
1.0 - 4.0 Lacs P.A.
