390 L1 Support Jobs - Page 13

Must have Min 1+yrs Exp as Quality Analyst from International Technical Support Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice process BPO Good Team Handling Exp from International Tech Support Voice Process. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

vConstruct, a Pune based Construction Technology company seeks a Service Desk Specialist who will provide critical technical support to end-users, focusing primarily on L1 issues related to Primavera and DocuSign and other applications that are used by DPR employees. This role requires a resource who is proficient in troubleshooting software and hardware problems, with a focus on the applications relevant to project management and creative design. The specialist will provide support across various platforms, ensuring high levels of customer satisfaction and swift resolution of technical issues. Key Responsibilities: Customer Issue Ownership: Take full ownership of user-reported issues related to Primavera, DocuSign and other applications, providing efficient and timely solutions. Technical Support: Diagnose and resolve issues related to application installations, configurations, and functionalities. Escalation Handling: Follow established procedures to escalate unresolved issues to specialized teams, ensuring a seamless resolution process. Multi-channel Support: Provide remote and in-person support via phone, email, IM, and video conferencing tools for both hardware and software issues. Ticket Documentation: Log, track, and manage all support requests using a ticketing system, ensuring accurate documentation and up-to-date status updates. System Knowledge Development: Develop expertise in Primavera, DocuSign, and related applications, becoming the subject matter expert (SME) for L1 support on these applications. Knowledge Base Management: Maintain and update the solutions database to ensure users have access to accurate and current troubleshooting resources. Service Desk Support: Support internal teams with incident resolution, service request processing, process improvements, and enhancing user satisfaction. Qualification: Bachelors Degree: Degree in Computer Science or a related field. Certifications: ITIL certification and Microsoft certifications are a plus. Any globally recognized IT certifications are mandatory. Years of Experience: 3-5 years in Service Desk or IT support, with a focus on software and troubleshooting hardware. Industry Experience: Prior experience supporting users in the AEC (Architecture, Engineering, Construction) industry or with project management tools like Primavera is a plus. Ticketing Systems: Experience with ticketing platforms such as Samanage, JIRA, Service-Now, or CA Service Desk is required. Windows & Office Proficiency: Experience supporting Windows 10/11 and Office 365 environments. Remote Access Support: Proficient in troubleshooting remote access tools such as VPN, Citrix, and VDI, as well as multi-factor authentication issues. Mobile Device Support: Knowledge of mobile application support and troubleshooting on iOS and Android platforms. IT Service Management: Familiarity with ITIL principles and IT service management best practices. Client Service: Excellent interpersonal skills to provide exceptional client service and support in high-pressure situations. Communication: Strong verbal and written communication skills to collaborate with users and internal teams, ensuring clear and effective resolutions. Time Management: Capable of handling multiple priorities with deadlines, working efficiently either independently or within a team. Flexibility to work in a 24x7 support environment. About vConstruct: vConstruct specializes in providing high quality Building Information Modeling and Construction Technology services geared towards construction projects. vConstruct is a wholly owned subsidiary of DPR Construction. For more information, please visitwww.vconstruct.com About DPR Construction: DPR Construction is a national commercial general contractor and construction manager specializing in technically challenging and sustainable projects for the advanced technology, biopharmaceutical, corporate office, and higher education and healthcare markets. With the purpose of building great things, great teams, great buildings, great relationships, DPR is a truly great company. For more information, please visitwww.dpr.com

Greetings, We are Hiring for International Technical Support Executive for Pune *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Job description "NTT DATA- Hiring for Helpdesk/ Service Desk Sr. Representative - Looking for Immediate Joiners " Role & responsibilities: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. Willing to learn & grow in other IT Business areas 5 days working a week with Rotational shift and Rotational Week off Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Basic understanding of troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team Basic knowledge of IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment) Any Graduation fresher can apply. Preferences: - Optional (nice-to-haves) Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do - ITIL foundation certified .

Technical Support Executive Exp- 1+ Yrs Loc- Gurgaon & Pune Skills- Active Directory, DNS, DHCP, Windows Server, O365, Voice Support etc NP- Immediate Only Contact- Aparupa (9311697179) Email- Aparupa.imaginators@gmail.com

Roles & Responsibilities: Strong problem-solving and troubleshooting skills Troubleshoot and diagnose complex problems with software and hardware Installation of Routers , Switch , Firewall, LAn Cables Required Candidate profile Windows/Linux OS, NW Equipments like Server, Switch, Firewall, Security Certificates, Installation of Routers , Switch , Firewall, LAn Cables, DevOps and agile working methodologies

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office