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Posted:4 days ago| Platform: Linkedin logo

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Skills Required

support sql query visual data extract excel powerpoint presentation planning code deployment

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Körber Lead will support tickets for Körber + Körber Cloud
  • Körber Lead will learn/understand playbook materials to train L1 Support Engineers
  • Körber Lead will update all Körber Cloud permissions to reflect Support Staff Requirements
  • Körber Lead will be expected to re-classify ticket severity
  • Körber Lead will be expected to escalate L2 tickets for resolution
  • Knowledge of SQL is required so the Support Team can query use-cases in databases
  • Proficiency with MS SQL Databases
  • Visual Debugger
  • Familiarity with OpsGenie
  • Data extract/Analysis
  • Extracts will be CSV and Excel deliverables; PowerPoint will be utilized for presentation purposes
  • Communicate with Global PMO and provide ongoing capacity planning of the Supplier Support team to maintain support coverage with the warehouse opening schedule
  • Expectation is that all incidents that do not require a code change should be handled by L1 Support
  • Deployment Support and Validation
  • Assist with deployments and validation of successful deployments
  • All deployment tasks to be performed will be itemized/communicated.

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