Key Accounts Manager

Job Description

JOB DESCRIPTION : Key Account Manager (Pune) PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitate cross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk. Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys. Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments. Overview: We are seeking a Key Account Manager to join our Key account Management team. This role will be responsible for improving the activation and post-onboarding experience of PayGlocal customers. Key Responsibilities: Proactively manage key account relationships, ensuring high levels of customer activations and satisfaction. Engage with onboarded accounts frequently via multiple channels to reactivate dormant accounts and driving more revenue from existing transacting accounts. Meet and exceed monthly and quarterly targets, driving revenue, & cross sell other products to onboarded accounts. Monitor customer metrics - MOM accounts activations, transaction ticket size, No. of transactions & developing strategies to increase volumes Give feedback to the sales team on customer quality / customer expectations based on interactions and feedback from customers. Key Skills and Qualifications: Strong academic record with approx. 4+ years of work experience and at least 2 years in B2B sales or account management. MBA is preferred. Excellent English communication skills, persuasiveness, and interpersonal skills. Sales target orientation, attention to detail and execution focus strong problem-solving skills, and the ability to think strategically. Exceptional written and verbal communication skills. A passion for service excellence and improving the customer experience. Additional Information: - Competitive compensation package including base salary and performance-based incentives. - Opportunity for career growth and advancement in a rapidly expanding company. If you are a results-driven individual with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our sales organization and making an impact in the payments industry.