Key Accounts Manager - Mumbai/ Delhi

Role & responsibilities

Person Specifications- Skillsets/Education• Functional Skills - Good communication and presentation skills; Strong in Excel (any knowledge of VBA, SQL, R, python would be an added advantage)

• Experience - 1.5-4.5 years of relevant exp in Logistics industry with exposure to key account management, client retention and client servicing
• Behavioral Skills - Good communication and analytical skills. Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up. Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management. Proactive andself-driven with a great sense of ownership. Good in negotiation and persuasion.• Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities• Create a client success roadmap - a clear roadmap of the clients experience across all touchpoints. i.e., Transition Plan for new onboarding, client engagement model, service precisions & SOP management, etc• Cross-Selling and Up-selling to the client base and growing the account to achieve the targets• Be the customer's focal point by liaising closely with various stakeholders within the company thus ensuring their queries/ issues are addressed• Metric management - Work towards ensuring all the assigned metrics are in green with appropriate root causing and solutioning as and when required• Conducting business reviews with clients and focusing on service delivery experienceTravel to various centers/ client locations within the country for client visits/ audits/business launches/ client meetings as and when required• Liaising with internal departments to ensure client requirements are fulfilled• Escalating and resolving areas of concern as raised by clients• Monitoring performance against service level agreements and flagging potential issues for timely resolution