Posted:4 hours ago|
Platform:
Work from Office
Full Time
TLDR; Own the post-sales journey for high-profile clients travelling on our adventures. You'll be accountable for customer success, onboarding, managing high-value customer relationships & work in the business operations team. The longer version Travel is core to the Experience Co. business & our members are some of the dynamic professionals & talent in the country. Think Director at Netflix, Design Lead at Meta, Emmy award winning artists, International Art Project founders and beyond. As a Account Manager you will be responsible for creating a seamless experience for our guests to travel with us, stress-free. You will get a chance to be an internal champion for our customers by owning the entire after-sales customer journey from onboarding them to the programme, to enabling payments and to providing visa assistance, to collecting NPS and finally converting that feedback to actionable insights for the business, production & marketing teams. You will be in the front-seat to enable founders, creators, leaders & misfits go on life-altering adventures while increasing customer centricity in the organisation. This is not a sales role, but it does contribute to revenues directly on a day-to-day basis in the organisation. Key Responsibilities: Account Management Take ownership of the entire customer experience post-sale, ensuring a smooth journey from onboarding to completion. Get on personalised onboarding calls with high-profile customers to set expectations and provide seamless guidance. Create documents, decks & communication material to ease post-sales touchpoints
The Experience Co.
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