Key Account Manager

Role Description

This is a full-time, on-site role for a Key Account Manager located in Coimbatore. The Key Account Manager will manage and nurture key client accounts, ensuring exceptional customer service and satisfaction. Day-to-day tasks include strategic business planning, analyzing account performance, and developing solutions to meet clients' needs. This role requires a proactive approach to identifying opportunities for account growth and maintaining strong, long-term client relationships.

Qualifications

• Proficiency in Account Management and Key Accounts
• Experience in Business Planning and strategy development
• Excellent Customer Service skills
• Outstanding communication and relationship-building abilities
• Previous experience in a similar role is advantageous

Key Responsibilities

• Act as the primary point of contact for assigned clients
• Understand client goals, brand positioning, and expectations
• Brief internal teams (designers, content, strategy) clearly and concisely
• Coordinate project timelines, approvals, and feedback loops
• Maintain healthy client relationships and ensure retention
• Prepare presentations, reports, and basic documentation
• Support senior account managers in pitches and campaign planning
• Anticipate client needs and suggest creative solutions proactively
• Collaborate with internal teams to ensure timely, quality delivery