Key Account Manager

As a Key Account Manager focusing on Restaurant Partnerships at Potafo in Calicut, you will play a crucial role in our mission to deliver local flavors swiftly and efficiently to our customers. Your main responsibility will be to cultivate strong relationships with our restaurant partners, drive performance improvements, and ensure mutually beneficial outcomes for both Potafo and the partner restaurants. Your key duties will include managing key restaurant accounts in your region, serving as their strategic partner and primary point of contact at Potafo. You will be tasked with monitoring partner-level KPIs such as order volume, cancellations, ratings, prep time, and SLA compliance, and taking proactive measures to enhance these metrics. Identifying opportunities for upselling and increased visibility through promotions, ad placements, and feature activations will also be part of your role. In addition, you will collaborate cross-functionally with operations, support, and tech teams to promptly address any partner concerns that may arise. You will be responsible for designing and executing partner-led offers, seasonal promotions, and local campaigns to drive sales and enhance visibility. Ensuring the smooth onboarding, training, and alignment of high-potential restaurants with Potafos brand and operational standards will be essential. To excel in this role, you should ideally have 1-3 years of experience in sales, account management, or partnerships, preferably within the food-tech or F&B industry. Strong communication and interpersonal skills are crucial for effectively engaging with restaurant owners and business partners. An analytical mindset, comfort with data analysis, and a proactive approach to problem-solving will be beneficial. A high sense of ownership, ability to multitask, and familiarity with the Calicut restaurant landscape will be advantageous. In return, you can look forward to having end-to-end ownership of partner accounts in Calicut, the opportunity to contribute to the growth of a dynamic food-tech brand, and a collaborative and high-growth work environment. This is a full-time, permanent position that offers a rewarding opportunity to make a significant impact in the local food delivery sector.,