JDE Applications Support Consultant - Manufacturing and Distribution

Job Description

Version 1 provide expert consulting and support services to enable our customers to maximise the benefit from their JD Edwards investment. Version 1 is one of the fastest growing IT services companies in Western Europe. Version 1 has doubled both profitability and revenue over the last few years, while at the same time delivering consistent improvement in customer satisfaction and world-class employee engagement. Version 1 supports a variety of products and applications, which include JD Edwards World and JD Edwards EnterpriseOne and additional products that integrate with the JD Edwards toolset from the earliest versions of JD Edwards World through to JD Edwards EnterpriseOne 9.2. Version 1 also provides additional complimentary products for JD Edwards including Approval Express, AllOut security and Purge-it! Job Purpose & Primary Objectives: Applications Consultant is a key member of the Managed Services consulting team. This position is a customer facing role and requires that you establish and manage expectations within the business and drive fast and efficient resolution of service desk incidents and change requests, and achieve those expectations to a high standard. Key Responsibilities: Providing functional/application support, via Service Desk allocated calls and / or Change Request . Problem management to identify repeat issues, conduct root cause analysis and propose resolutions. Improvement focussed, look for solutions to repeat issues and progress service improvements that can add value to customer . Documenting business processes . Good in Communication Planning and testing modifications relating to bug fixes, interfaces and reports for complex JDE applications. Consulting with users, technology liaisons, applications support personnel and developers when researching solutions. End User training. Responsible for learning new functionality and keeping personal knowledge up-to-date. Additional Responsibilities: Take part in the early and late rota to cover office hours between 08:00 to 18:00. UK shift . Assist in the support and training of fellow colleagues. Performance Indicators / Targets: High customer satisfaction ratings (internal & external). All incidents dealt with within agreed SLA/OLAs. Skills within the service delivery team remain sufficient to meet business demands. Quarterly objectives set during quarterly appraisals are met Key Skills, Knowledge & Qualities: A minimum of 4+ years experience in ERP consulting / Managed service support and knowledge and experience with multiple JDE modules. Strong JD Edwards Manufacturing and Distri