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IT Consulting

IT Consulting

Infosys

2 - 3 years

12 - 17 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

facilitation servicenow itsm itom soap rest performance analytics itam it consulting hrsd technology solutions application development configuration management system administration hub scrum discoverer csm digital transformation itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Educational
Bachelor Of Comp. Applications,BTech,Bachelor of Engineering,MTech,MCA,MBA Service Line
Cloud & Infrastructure Services Responsibilities
Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.

Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.

Integrations knowledge using REST, SOAP

Hands-on Experience on Service Portal

Hands-on Experience on Performance Analytics

Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements

Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.

Define complex application development administration and programming standards.

Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.

Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.

Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs

You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.

You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives

You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities:

3 to 5 years of experience as ServiceNow Developer (implementation role).

Good knowledge of ServiceNow and ITIL.

Understanding Scrum Methodology.

Strong engagement, communication and facilitation skills.

ServiceNow Certified System Administration
Technical and Professional :

Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM
Preferred
Skills:

Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM

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Infosys

IT Services and IT Consulting

Bangalore Karnataka

10001 Employees

3579 Jobs

Key People

Salil Parekh

CEO & Managing Director
Richard Lobo

Executive Vice President and Head of Human Resources
Kiran Kumar

Senior Vice President and Head of Digital Services

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