415 Itom Jobs - Page 11

Job Title: ServiceNow Architect Department: IT / Enterprise Applications Reports To: IT Director / Head of Digital Transformation Location: Hyderabad, India Role Summary The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. Key Responsibilities Architecture & Design Design scalable and high-performance ServiceNow solutions tailored to business needs and growth. Application Development Develop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform. Process Automation Analyze existing business processes and implement automation to improve efficiency and reduce manual effort. Systems Integration Manage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs. Quality Assurance Ensure high-quality solution delivery through rigorous testing, performance tuning, and documentation. Leadership & Collaboration Lead development teams, mentor junior developers, and collaborate with key stakeholders across business units. Required Qualifications & Skills Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. Experience: 5+ years of hands-on experience in ServiceNow development and architecture. Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) – preferred Technical Proficiency: Strong command of JavaScript, HTML, and CSS Experience with web servicesSOAP and REST Familiarity with Agile/Scrum development methodologies Proven ability to develop robust, reusable solutions within the ServiceNow ecosystem Soft Skills Strong problem-solving and analytical capabilities Effective leadership and team mentoring skills Excellent communication and interpersonal abilities Adaptability in fast-paced, evolving environments Stakeholder engagement and business acumen Preferred Qualifications Experience with ITSM, ITOM, HRSD, or other ServiceNow modules Exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations Experience with integration tools (e.g., MuleSoft, Dell Boomi) Key Relationships Internal: IT Operations, Business Process Owners, Development Teams, Security and Compliance Teams External: ServiceNow Partners, Third-party vendors, Consultants Role Dimensions Strategic ownership of ServiceNow architecture Lead complex development initiatives and cross-functional platform implementations Responsible for technical leadership, code quality, and architectural governance Success Measures (KPIs) Timely delivery of ServiceNow projects and enhancements User adoption and satisfaction metrics post-implementation Reduction in manual processes through automation System uptime, performance, and reliability Number of successful integrations and streamlined workflows Competency Framework Alignment Technical Expertise: Deep understanding of ServiceNow architecture, scripting, and integrations Strategic Thinking: Ability to align platform capabilities with business strategy Execution & Delivery: Ownership of end-to-end implementation and release management Leadership: Mentoring team members, driving best practices, and stakeholder alignment Continuous Improvement: Identifying opportunities for optimization and platform expansion

Back At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru Summary We're seeking someone to join our Discovery Operations team as a ServiceNow Discovery Administrator to manage and optimize the ServiceNow Discovery (ITOM) module, with expertise in MID Server Installation, ACC agent management, automation and orchestration tools and DevOps tool sets Key Responsibilities Contribute to the functioning of complex projects and initiatives Act as a subject matter expert in infrastructure architecture and design Provide technical support in designing and implementing new onboarding of network discovery Interact regularly with team members and occasionally leadership on a range of topics Drive automation initiatives to streamline operations and increase efficiency Lead root cause analysis and post-incident reviews to drive continuous improvement System Maintenance and Troubleshooting Perform routine maintenance tasks, including system health checks, patch management, and performance tuning Monitor and manage system updates, annual upgrades, and patches to maintain platform security and performance Troubleshoot and resolve incidents and service requests related to the ServiceNow platform Platform Customization and Development Customize and configure the platform, including the employee portal, workflows, forms, and reports, to meet IT and business requirements Develop and implement custom applications, modules, and system integrations based on organizational needs Collaborate with stakeholders to gather requirements and translate them into functional solutions Help develop and ensure adherence to best practices for update set promotion between instances Maintain thorough documentation of customizations and configurations Required Skills ServiceNow Discovery Expertise In-depth knowledge of ServiceNow Discovery, including configuration, customization, and troubleshooting Configuration and CustomizationAbility to configure and customize ServiceNow Discovery to meet specific organizational needs TroubleshootingSkills to diagnose and resolve issues that arise during the discovery process Probes and SensorsUnderstanding of how to use and customize probes and sensors to collect and process data PatternsKnowledge of creating and modifying discovery patterns using Neebula Discovery Language (NDL) CMDB Management: Understanding of Configuration Management Database (CMDB) principles and best practices Data IntegrityEnsuring the accuracy and completeness of data within the Configuration Management Database (CMDB) Relationship MappingUnderstanding and maintaining relationships between Configuration Items (CIs)2 Network and Infrastructure Knowledge: Familiarity with network protocols, server infrastructure, and cloud environments Network ProtocolsFamiliarity with protocols such as TCP/IP, SNMP, and SSH1 Server InfrastructureUnderstanding of server types, virtualization, and cloud environments Virtual NetworksConfiguring and managing virtual networks, subnets, and VPNs within cloud environments Load Balancing and ScalingSetting up load balancers and auto-scaling groups to ensure high availability and performance Analytical Skills Problem-Solving: Identifying and resolving issues during the onboarding process Issue IdentificationQuickly identifying and diagnosing issues during the discovery process Root Cause AnalysisConducting thorough analyses to determine the causes of problems Performance Tracking: Monitoring EffectivenessUsing metrics and KPIs to track the success of onboarding programs Data AnalysisAnalyzing data to identify trends and areas for improvement1 Continuous Improvement: Feedback ImplementationGathering and incorporating feedback to enhance onboarding strategies Process OptimizationContinuously refining processes to improve efficiency and effectiveness NICE TO HAVE Technical Skills Cloud Platform Expertise AWS, Azure, Google CloudProficiency in major cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) ServiceNow IntegrationExperience integrating ServiceNow with these cloud platforms to automate discovery and asset management Scripting and Automation: Proficiency in JavaScript and ServiceNow's scripting environment to automate tasks and workflows JavaScript ProficiencyWriting and debugging scripts within the ServiceNow environment AutomationCreating automated workflows to streamline discovery processes Integration Knowledge: Experience integrating ServiceNow with other systems and tools using APIs and web services APIs and Web ServicesExperience integrating ServiceNow with other systems using REST and SOAP APIs1 MID Server ManagementSetting up and managing MID Servers for secure communication between ServiceNow and other systems1 API Management: REST and SOAP APIsSkills in developing, managing, and integrating APIs for seamless communication between ServiceNow and cloud services2 API SecurityEnsuring secure API interactions and managing authentication and authorization Interpersonal Skills CommunicationAbility to explain technical concepts clearly to both technical and non-technical team members CollaborationWorking effectively with cross-functional teams, including IT, security, and operations Training and SupportProviding guidance and support to new users and team members Adaptability FlexibilityAdapting to different team dynamics and individual needs Learning AgilityStaying updated with the latest ServiceNow features and best practices Change ManagementManaging and facilitating change within the team Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience5+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Responsibilities Design, develop, and implement ServiceNow solutions across various modules, including but not limited to ITSM, ITOM, HR, CSM, and Security Operations Lead the technical design and architecture of ServiceNow implementations, ensuring alignment with business requirements and IT strategies Provide technical guidance and mentorship to junior developers and administrators Collaborate with business stakeholders to understand their needs and translate them into technical requirements Develop and maintain detailed technical documentation Ensure the performance, scalability, and security of ServiceNow instances Stay up-to-date with the latest ServiceNow features, updates, and best practices Participate in the planning and execution of ServiceNow upgrades and releases Troubleshoot and resolve complex technical issues Contribute to the development and maintenance of ServiceNow development standards and best practices Participate in on-call rotation as needed Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field 5+ years of experience as a ServiceNow Architect or similar role Proven experience designing, developing, and implementing ServiceNow solutions across multiple modules Deep understanding of ServiceNow architecture, including its underlying technologies and best practices Expertise in ServiceNow scripting (e g , JavaScript, GlideRecord) Experience with ServiceNow integrations with other systems Strong understanding of ITIL framework Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Proven ability to lead and mentor junior developers ServiceNow certifications (e g , Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable Benefits Opportunities for professional development and growth Collaborative and supportive work environment

Client : Capgemini ( Payroll NRC ) Skill :- ServiceNow Portal Developer : Location Pan India Work role- Hybrid Job Description. Job Description The Marketing Cloud Developer is responsible for understanding business requirements and delivering high-quality technical solutions . Link :- capgemini.com. Job description for ServiceNow Portal Developer: Key Responsibilities: • Develop and implement portals on the ServiceNow platform. • Experience in Configuration of Service Portal and custom widgets along with required workflows and processes • Experience in Implementing designer-provided user interfaces • Experience in matching the UI from designs on various pages of a portal. • Designing, configuring, and customizing new applications and modules. Assisting in troubleshooting patch / release management issues • Ensure performance, scalability, and reliability of the portals. • Design and develop responsive, user-friendly portals that meet business requirements. • Work with clients and project teams to understand business requirements and develop robust solutions. • Develop custom Mobile Applets along with features like bar code scans, language translation for mobile, etc. • Serve as a ServiceNow technical subject matter expert. • Mentor and train junior developers in the team. • Stay up-to-date with emerging ServiceNow technologies and industry trends. • Identify areas for process improvement and work collaboratively with project team and clients to create and implement solutions. Requirements: • Bachelor’s degree in computer science, Information Technology, or related field. • 5+ years of experience in the design and development of ServiceNow portals. • Expertise in ServiceNow Service Portal development with a solid understanding of the ServiceNow platform and architecture. • Experience in developing and deploying responsive design portals in line with user experience and design principles. • Proficient in client-side scripting, including AngularJS, ReactJS, or similar frameworks. • Strong analytical and problem-solving skills. • Excellent communication, interpersonal, and collaboration skills. • Ability to work independently and in a team environment. • ServiceNow certifications (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, etc.) are a plus Role & responsibilities Preferred candidate profile Service Portal / portal development / cmdb/ ITSM. Perks and benefits Hybrid / 5 Days working

We are hiring for experienced ServiceNow developer to join our team with HRSD/CSM/ITSM/ITOM/GRC experience Experience range & skills: Mandatory, with no exceptions Experience range 5+ years as ServiceNow developer Education: BE/B.Tech/MCA/M.Tech/MSc./MS Location - PAN INDIA Responsibilities, A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Responsibilities: * Collaborate with cross-functional teams on ITOM projects * Design, develop, and maintain ServiceNow solutions * Ensure technical excellence through architecture and leadership

Role & responsibilities: As a ServiceNow Senior Developer, you will hold a pivotal role within our organization, leading the design, development, and implementation of solutions on the ServiceNow platform. You will collaborate closely with cross-functional teams and stakeholders to understand requirements, drive technical innovation, and ensure the effective delivery of IT service management (ITSM) solutions. This position demands expertise in ServiceNow, a strong commitment to excellence, and a drive to optimize business processes. Responsibilities: Solution Design: Lead the design and architecture of ServiceNow applications, ensuring alignment with organizational requirements and best practices. Development: Take charge of developing complex ServiceNow solutions, including applications, modules, and workflows, to automate and optimize business processes. Customization: Customize ServiceNow forms, fields, lists, UI components, and user experiences to meet specific business needs. Scripting Mastery: Demonstrate mastery in scripting, including writing server-side and client-side scripts (JavaScript), such as Business Rules, Script Includes, and UI Actions. Workflow Excellence: Develop and optimize workflows, business rules, and automation scripts to streamline IT and business processes. Integration Leadership: Lead integration efforts with third-party systems and applications, overseeing data consistency and smooth data exchange. Service Catalog Innovation: Drive enhancements to the service catalog, encompassing catalog items, variables, and order guides, and collaborate with stakeholders to expand service offerings. Incident and Problem Management: Manage and enhance incident and problem management processes, including incident categorization, prioritization, and timely resolution. Quality Assurance: Ensure the quality and reliability of ServiceNow solutions through thorough unit testing, system testing, and debugging. Documentation Leadership: Lead efforts in documenting technical solutions, system design documents, process flows, and best practices for the benefit of the team and the organization. Continual Service Improvement: Participates in Continual Service Improvement activities, as required by customer demands. Collaboration Excellence: Collaborate closely with diverse teams, including administrators, business analysts, and IT stakeholders, to implement solutions and drive improvements. Candidate requirements: 5+ years of demonstrated experience as a ServiceNow Developer ServiceNow Certified System Administrator certification is highly desirable. ServiceNow Certified Application Developer certification is highly desirable. Basic understanding of IT service management (ITSM) processes. Proficiency in JavaScript, HTML, CSS, Angular JS and other web technologies. Expertise in ServiceNow scripting, including Business Rules, Script Includes, client scripts, workflows, and Flow-Designers. Expertise in Service Catalog development and catalog integration with other systems. Hands-on experience with ServiceNow UI builder, Virtual Agent & AI tools. Experience in implementing integration with multiple third-party tools. Strong problem-solving and analytical skills. Effective communication and teamwork abilities. Eagerness to learn and adapt to new ServiceNow features and best practices

Overview An Agile Scrum Master is responsible for helping to remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. The role works in an Agile delivery team with other members to develop and enable technical solutions that satisfy the needs of a variety of PepsiCos business processes. The role must be able to deliver work product required by Agile development methodologies for software development delivery as defined by the Delivery Lead which includes helping the assigned agile delivery team meet its goals and coordinate activities with other teams. The ESM team follows an Agile project methodology and requires an individual who has good multi-tasking and organizational skills. The successful candidate must also Lead, coach, and manage more junior solution testers. Review, evaluate and provide test input during business requirements and design specifications gathering sessions. Responsibilities Guides the team in the use of SAFe Agile/Scrum practices to ensure value and customer satisfaction - Leads the team on self-organizing to fulfill the Agile/Scrum framework Ensures Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls Assesses the Scrum Maturity of the team/organization and coaches the team to higher levels of maturity at a pace that is sustainable and comfortable for the team/organization Responsible for removing impediments to team progress Facilitates discussion to identify alternatives or different approaches, enable decision-making, and / or resolve conflict. Embraces new tools and techniques to manage oneself and a team. Enables an environment of trust where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving. Facilitates delivery without coercion, assigning, or dictating the work. Assists with internal and external communication. Enables disclosure and transparency to the business about development and grows business trust Supports and educates the Agile teams Product Owner, especially with respect to grooming and maintaining the product backlog Provides support to the team using a servant leadership style whenever possible and leading by example Working on concurrent projects Working with a large number of stakeholders Qualifications Minimum 10 years of total work experience Excellent facilitation, situational awareness, and conflict-resolution skills Knowledge of burndown techniques, retrospective formats, bug bashing, Kanban, etc Experience working with Agile-oriented User Stories, ATDD, TDD, continuous integration, and continuous and automated testing. Previous experience as a team lead Excellent communication and mentoring skills Knowledge of ServiceNow a plusDeep knowledge of ITSM, ITOM, DevOps, and SecOps. Good understanding of ITIL processes. Good understanding of agile and hybrid Project Management methodologies. Knowledge of ServiceNow instance design and administration

Design, develop, and configure ServiceNow applications and workflows. Implement ITSM, ITOM, and automation solutions. Customize ServiceNow modules to optimize IT service management and enhance user experience. Integrate with third-party systems to streamline business operations.

The ServiceNow lead / Sr. Developer role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow lead / Sr. Developer domain.

The ServiceNow_ITAM (IT Asset Management), ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow_ITAM (IT Asset Management), ServiceNow domain.

The Software Asset Management - ITAM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Software Asset Management - ITAM domain.

The ServiceNow_ITAM (IT Asset Management), ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow_ITAM (IT Asset Management), ServiceNow domain.

The ServiceNow SecOps role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow SecOps domain.

The Software Asset Management - ITAM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Software Asset Management - ITAM domain.

The Servicenow ITSM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Servicenow ITSM domain.

Job description, Hiring for ServiceNow with experience range 3-15 years Mandatory Skills: ServiceNow developer, ITOM Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

The ServiceNow Senior Developer role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow Senior Developer domain.

The Developer - ITOM - CMDB and Discovery role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Developer - ITOM - CMDB and Discovery domain.

The Developer - ITOM - CMDB and Discovery role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Developer - ITOM - CMDB and Discovery domain.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the implementation of best practices in application management. You will also be responsible for guiding your team through challenges and ensuring that project milestones are met efficiently and effectively. Roles & Responsibilities:- Excellent communication and collaboration skills- Capability to work both independently and collaboratively.- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.- Collaborating with functional teams to identify and prioritize business requirements.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Servicenow ITSM(IT service management)- Servicenow Integrations- Servicenow Portal- Servicenow ITOM(IT operation management)- Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of application lifecycle management.- Experience with IT service management processes.- Ability to configure and customize ServiceNow applications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

The ServiceNow_ITAM (IT Asset Management) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow_ITAM (IT Asset Management) domain.

Role & responsibilities Develop and maintain Service Now applications and integrations. Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization. Write efficient and high-quality code that is scalable and maintainable. Develop and maintain technical documentation for Service Now applications and integrations. Participate in code reviews and collaborate with other developers to ensure code quality. Ensure that Service Now applications are stable, scalable, and secure. Troubleshoot and debug issues in Service Now applications and integrations. Stay up-to-date with the latest Service Now technologies and trends. Preferred candidate profile Has 5-7 years of experience in ServiceNow platform, various product suites and international teams with focus on quality outcomes. Strong understanding of ServiceNow best practices Proficient in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD) Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing "best practices" and embedding it as "next practice" to achieve greater impact. Lives the Agile/SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the "Big Picture" to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. Modules ITSM, ITOM, CSM, Integrations Certifications CSA is must CAD, CIS-ITSM, CIS ITOM, CIS-CSM (based on relevant expertise area)

Job Responsibilities Develop and maintain Service Now applications and integrations. Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization. Write efficient and high-quality code that is scalable and maintainable. Develop and maintain technical documentation for Service Now applications and integrations. Participate in code reviews and collaborate with other developers to ensure code quality. Ensure that Service Now applications are stable, scalable, and secure. Troubleshoot and debug issues in Service Now applications and integrations. Stay up-to-date with the latest Service Now technologies and trends. Experience Has 8 years of experience in ServiceNow platform, various product suites and international teams with focus on quality outcomes. Strong understanding of ServiceNow best practices Proficient in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD) Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing best practices” and embedding it as “next practice” to achieve greater impact. Lives the Agile / SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the “Big Picture” to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. Modules ITSM, ITOM, CSM, Integrations Certifications CSA is must CAD, CIS-ITSM, CIS ITOM, CIS-CSM (based on relevant expertise area)

Strong experience in ServiceNow development Hands onexperience in IT service management process design Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process AreasIncident, Problem, Change, Service Catalog, Request, and CMDB Primary Skills ServiceNow ITSM with CSA OR CAD Certifications ServiceNow Migration/Integration Scripting experience - JavaScript/Client Script/Server Script Skills (competencies)