IT Service Management Representative

About The Role

Project Role :IT Service Management Representative

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Business Continuity and Disaster Recovery (BCDR)

Good to have skills :NAMinimum
7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is maintained while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Business Continuity and Disaster Recovery (BCDR).- Strong understanding of risk management principles and practices.- Experience with incident management and service continuity planning.- Familiarity with IT service management frameworks such as ITIL.- Ability to analyze and interpret data to inform decision-making.
Additional Information:- The candidate should have minimum 7.5 years of experience in Business Continuity and Disaster Recovery (BCDR).- This position is based at our Bengaluru office.- A 15 years full time education is required.Qualification
15 years full time education