IT Service Desk Engineer

You will be responsible for providing technical support for desktop, mail client, and MS Office products. You will assist users in accessing procured and in-house applications, and provide them with FAQs based on call trends. Troubleshooting desktop operating system problems and desktop procured and in-house application problems will be a part of your daily tasks. You will also be involved in installing/configuring desktop operating systems and applications, as well as configuring and updating antivirus software. Additionally, you will be expected to resolve any hardware and paper jam issues with printers, and coordinate with hardware support teams to address any hardware failures in the printers. Your responsibilities will also include resolving any issues related to print services due to viruses in the network. This is a full-time position with a day shift schedule from Monday to Friday. Weekend availability may be required, and the work location is in person.,