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5.0 - 10.0 years

18 - 20 Lacs

Bengaluru

Work from Office

The Knowledge & Business Transformation (KBT) team is integrated within the Identity & Access Management (IAM) organization. The IAM Communication & Documentation Specialist will join the KBT team that supports user engagement by providing efficient communications, documentation, and the transformation of our business practices. The person in this role will be responsible for delivering end-user facing materials to the organization and its customers while providing support to our evolving standard practices. Responsibilities: Collaborate with internal and external cross functional teams and Business Units (BUs) including project managers, project stakeholders, developers, third party vendors, and Enterprise Services. Gather project stakeholder requirements to analyze, develop, and deliver on-time documentation such as: Communications, user guides, FAQ, system email notifications, standard work, Knowledge Based Articles, Office Hours coordination, training materials, and other internal or end-user facing documentation. Create communications in the form of emails or newsletters, that successfully translate technical details into a user-friendly format. Demonstrate thorough understanding of the system to write communications that convey detailed and/or technical information in a user-friendly way that will also be understood by the appropriate user base. Analyze content to determine the appropriate distribution list/audience for each communication. Utilize ServiceNow tools (knowledge articles, groups, etc.) to create documentation and support self-service efforts. Support change management planning and implementation by providing documentation that thoroughly explains systems and outlines new processes. Monitor and evaluate existing documentation to measure end user adoption/engagement. Contribute to continuous improvement initiatives while enhancing standard processes and increasing customer satisfaction. Adapt to change by simultaneously supporting multiple project requirements and effective deliverables. Preferred qualifications: Strong attention to detail and business analytic skills are required Expert writing and grammar skills Motivated, self-directed, and able to prioritize work effectively Excellent judgment and discretion with sensitive materials and/or Executive Leadership stakeholders Meticulous follow-through skills and ability to work to tight project timelines Experience: Minimum 5 years of experience with writing formal communications Minimum 5 years of experience with Organizational Change Management (OCM) concepts Minimum 3 years of experience with writing technical end user documentation Minimum 3 years of experience with ServiceNow Preferred experience with SailPoint and Jira Preferred experience with Identity and Access Management practices Education and skills: Bachelor s degree in Communications, Information Systems (IT) Management, or related business discipline(s) Proficiency with Microsoft Office products is required: PowerPoint, SharePoint, Excel, Word, OneNote, and Visio Project management skills are preferred . Privacy Policy and Terms: Click on this link to read the Policy and Terms

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8.0 - 13.0 years

22 - 27 Lacs

Pune

Work from Office

Key Responsibilities: Plan, implement, and manage IT infrastructure and software qualification processes. Install, configure, and maintain hardware and software systems, including Windows and macOS environments. Perform first-level troubleshooting of hardware, network components, operating systems, and applications. Conduct regular IT audits and implement preventive maintenance schedules for all IT assets. Serve as SAP Administrator ; support ERP/SAP implementation and coordinate end-user training. Evaluate business requirements across departments to design and deliver appropriate IT solutions. Oversee smooth and uninterrupted IT operations across plant locations; monitor system performance and report to senior management. Collaborate with USA-based IT consultants to address and resolve system-related issues. Ensure regular backup of transaction and development data; manage periodic server maintenance. Maintain and strengthen vendor relationships, including those with internet, telecom, and software service providers. Proactively identify, assess, and resolve IT risks and issues to minimize disruption and improve reliability. Education: B.Tech CSE / (IT) / BCA / MCA Experience: 8-12 years in IT roles with hands-on experience in SAP administration, IT networking, and hardware systems in a manufacturing company Expertise in SAP implementation and administration is must Strong understanding of IT networking and hardware: switches, routers, bandwidth management Proficient in data networking, server design, Windows OS, information security, and architecture Deep knowledge of network security tools, protocols, and practices Familiarity with systems such as Routers/Servers, TCP/IP, Firewalls, DNS, DHCP, SSL, VPN, IP Subnetting, and multiple operating systems

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8.0 - 13.0 years

22 - 27 Lacs

Pune

Work from Office

Key Responsibilities: Plan, implement, and manage IT infrastructure and software qualification processes. Install, configure, and maintain hardware and software systems, including Windows and macOS environments. Perform first-level troubleshooting of hardware, network components, operating systems, and applications. Conduct regular IT audits and implement preventive maintenance schedules for all IT assets. Serve as SAP Administrator ; support ERP/SAP implementation and coordinate end-user training. Evaluate business requirements across departments to design and deliver appropriate IT solutions. Oversee smooth and uninterrupted IT operations across plant locations; monitor system performance and report to senior management. Collaborate with USA-based IT consultants to address and resolve system-related issues. Ensure regular backup of transaction and development data; manage periodic server maintenance. Maintain and strengthen vendor relationships, including those with internet, telecom, and software service providers. Proactively identify, assess, and resolve IT risks and issues to minimize disruption and improve reliability. Education: B.Tech CSE / (IT) / BCA / MCA Experience: 8-12 years in IT roles with hands-on experience in SAP administration, IT networking, and hardware systems in a manufacturing company Expertise in SAP implementation and administration is must Strong understanding of IT networking and hardware: switches, routers, bandwidth management Proficient in data networking, server design, Windows OS, information security, and architecture Deep knowledge of network security tools, protocols, and practices Familiarity with systems such as Routers/Servers, TCP/IP, Firewalls, DNS, DHCP, SSL, VPN, IP Subnetting, and multiple operating systems

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3 - 5 years

13 - 18 Lacs

Gurugram

Work from Office

About Us: Nestl Business Services India Pvt Ltd (NBS) is at the heart of the Nestl Group. We provide services in various functions and domains to enable Nestl to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for?talents who are eager to learn, team player, digitally-savvy, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS Location Gurugram Position Summary Represent, Coordinate & manage site IT activitiesby being the IS/IT ambassador at Nestle Business Services India Pvt Ltd. Responsible for maintaining IT operational continuity & put in place Nestle standards, compliance and support users. In depth experience of working in the area of IT performance, portfolio management, IT security and Workforce 360 A Day in Your LifeKey Responsibilities Operational activities - Facilitate day-to-day assistance to the business, through direct contacts and through the resolution of incidents and requests - Execute & lead in collaboration with SAR IT/IT Hub/Zone for ISIT specialized tasks in order to support the local business Management of local servers including backups ensuring secured data management Local Server Support including hardware maintenance Management of Active and Passive Network - Coordination with vendor to ensure all network devices are active including Switches, Access Point for Wi-Fi Connections, Wireless Controller including hardware and application maintenance. - Coordination with vendor to manage end to end Local Area Network in centre - Management of passive networking - design, plan and execution of structured cabling with third-party services in centre - Installation/upgrade of operating system for pcs and laptops - Installation, configuration of printers. Secure printing solutions Management and support for other IT devices and solutions -Meeting rooms management - end to end support including hardware and system maintenance with third-party services - Audio/Visual automation system - end to end support including hardware and system maintenance with third-party services IT Hardware Asset Management - Defining IT hardware asset management processes for centre - End to End life cycle management of IT Hardware including: - Procurement of IT Hardware ensuring timely delivery - SAP Transactions to ensure registration of IT Hardware in SAP & registration/modifications of IT hardware in IT Asset Management tool - Ensuring proper write off with due approval for all IT hardware assets at their end-of-life cycle - Ensuring proper disposal of IT hardware assets after end of their life cycle - Ensuring replacement of IT hardware assets after disposal at the end of their life cycle with new IT hardware assets - IT Hardware maintenance with third-party services ensuring smooth IT operations - Quarterly verification of IT Assets ensuring Global KPI achieved Software Asset Management - Defining Software Asset Management Process for centre - End to end life cycle management for all software locally managed in centre including: - Procurement of Software with proper license agreement -License management ensuring the number of installations should not be greater than number of licenses procured - End user support for software installations (manual installations), configurations and support in different functions like LAB, Sensory etc. - Data management for software/application - Managing Microsoft Licensing allocation, reallocation as required. IT investment (CAPEX) budget & operational budget (OPEX) for Centre - Preparing IT investment (capex) for centre with due approval from Globe Business Solution for NBSI and maintain the same - Preparing IT operational budget (Opex) with internal collaboration in centre and aligned with Globe Business Solution for NBSI IT Maintenance - Ensuring physical security control is correctly applied for IT server room, communication room, switch room and storeroom - Ensuring facility management (fire hydrant, air conditioning, Temperature control etc.) should be proper and maintained as per Globe data centre standard ISIT Security and Compliance - Ensure implementation of IS-IT policy as per Nestl guidelines Project Management & Vendor Management Provide assistance in order to structure delivery of new solutions and enhancements Ensuring vendor contact details, service level agreement and scope of work are defined and in place for all locally managed vendors related to IT What will make you successful: BE/ B Tech - Information Technology with minimum 5 years of experience in relevant areas and should be aware of IT standards. - Business process analysis skills and experience - Knowledge of ISIT process (ITIL) - Project management skills and experience - Fixed Assets Maintenance responsibilities, and audit of the assets related to IT equipment - Personnel Supervision (contractors or other 3rd parties) - Preparation of Investment budgets related to IT equipment - Self Management following defined KPIs/Objectives, and proactively tracking them

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8 - 13 years

1 - 1 Lacs

Pimpri-Chinchwad, Pune

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*Job Title:* IT Manager *Location:* Global *Company:* Taknek LLC *About Taknek:* Taknek LLC specializes in industrial automation, machinery manufacturing, and industrial construction, with operations in the USA, India, and Dubai. We are seeking a highly skilled and proactive *IT Manager* to oversee and support our IT infrastructure and ensure seamless operations across the organization. The ideal candidate will be a hands-on professional with expertise across various IT domains, including server management, hardware troubleshooting, software deployment, data management, and cybersecurity. --- ### *Job Description:* The *IT Manager* will be responsible for managing Takneks IT infrastructure, resolving technical issues across locations, and implementing IT solutions to enhance efficiency and security. This role requires broad expertise in server administration, network management, hardware and software troubleshooting, IT project management, and vendor relations. The IT Manager will also play a key role in training staff on IT best practices and ensuring compliance with company policies. --- ### *Key Responsibilities:* 1. *Server Administration* - Manage and maintain on-premises and cloud-based servers, ensuring uptime, performance, and security. - Plan and execute server upgrades, migrations, and routine maintenance. - Monitor server performance, logs, and resolve any system failures or bottlenecks. 2. *IT Support & Troubleshooting* - Provide Level 1 to Level 3 support for laptops, desktops, printers, and other IT devices. - Diagnose and resolve hardware, software, and network connectivity issues promptly. - Assist remote users with IT challenges, including VPN and remote desktop access. 3. *Software Management* - Oversee installation, licensing, and configuration of software applications. - Conduct periodic software updates and ensure compliance with licensing agreements. - Evaluate new software tools to improve productivity and scalability. 4. *Data & Security Management* - Implement and maintain data backup solutions and disaster recovery plans. - Ensure robust cybersecurity measures, including firewalls, anti-virus systems, and threat detection tools. - Develop and enforce IT policies to safeguard data and protect sensitive information. 5. *Network Administration* - Design, deploy, and maintain local and wide area networks (LAN/WAN). - Configure and troubleshoot routers, switches, and wireless access points. - Monitor network traffic and optimize bandwidth usage. 6. *Asset & Vendor Management* - Maintain an up-to-date inventory of all IT hardware and software assets. - Coordinate with vendors for procurement, warranty claims, and technical support. - Negotiate contracts and ensure cost-effective IT solutions. 7. *IT Project Management* - Plan and execute IT-related projects, including system upgrades, office relocations, and new technology implementations. - Collaborate with stakeholders to align IT strategies with business objectives. 8. *Staff Training & Development* - Train employees on IT tools, cybersecurity practices, and technology best practices. - Provide user-friendly documentation and support for frequently asked questions. --- ### *Qualifications:* - Bachelors degree in Information Technology, Computer Science, or a related field. - 7+ years of experience in IT management, with demonstrated expertise in server and network administration. - Proficiency in Windows and Linux server environments, Active Directory, and Group Policies. - Strong troubleshooting skills for hardware, software, and network issues. - Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud. - Proficiency in managing IT ticketing systems and ITSM tools. - Knowledge of cybersecurity principles, including firewalls, intrusion detection systems, and endpoint security. - Strong project management and organizational skills. --- ### *Preferred Skills:* - Certifications such as CompTIA Server+, CCNA, ITIL Foundation, CISSP, or Microsoft Certified: Azure Administrator. - Experience with virtualization tools like VMware or Hyper-V. - Expertise in database management (SQL, Oracle) and ERP systems. - Familiarity with programming or scripting languages like Python, PowerShell, or Bash. - Experience in multi-location or international IT support. - Familiarity with inventory management and asset tracking tools. --- ### *Soft Skills:* - Strong communication skills to explain technical issues to non-technical users. - Problem-solving mindset with the ability to think critically under pressure. - Team-oriented approach with leadership qualities. - Commitment to staying updated with the latest technology trends and innovations. --- ### *What We Offer:* - Competitive salary and benefits package. - Opportunities for professional growth and certification sponsorship. - Collaborative and supportive work environment. - Exposure to cutting-edge technologies in a dynamic industry. --- *How to Apply:* If you are a tech-savvy professional with a passion for IT infrastructure, we invite you to apply. Please send your resume and cover letter to *hr@taknek.com* with the subject line *"IT Manager Application [Your Name]."* Join Taknek LLC and help us drive innovation and excellence in IT support and management has context menu has context menu

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13 - 19 years

45 - 50 Lacs

Pune

Work from Office

About The Role : Job TitleIT Application Owner Lead, Risk & Control Specialist - VP LocationPune, India Role Description The ITAO Lead is a critical IT role with overall accountability and ownership of the applications and infrastructure instances. The role's key responsibility is to ensure applications IT Governance is in line with the banks policies, procedures and standards. The ITAO Lead must manage and maintain the applications, ensuring compliance with applicable IT policies & procedures with specific consideration to Information Security guidelines/policies. The Risk and Control Specialist supports all aspects of the Audit lifecycle. This includes Ensuring all identified risks (Audit Findings) are proactively managed and closed on time and Identifying and assessing risks (Self-identified issues) and their impact, planning remediation actions, and monitoring and reporting their progress. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Supports the ITAO function across foundational platform portfolio. Has a good understanding of development methodologies and IT policies and procedures, with a focus on IT management and information security. Ensures the compliance with Deutsche Bank IT policies & procedures of all the applications in foundational platform. Implements the processes to improve safety and security of the applications, compliance with regulations, policies and standards and enhance operational readiness. Assists the banks audit function in the remediation of audit points and self-identified issues to reduce risk. On-boards the applications onto Deutsche Banks IT Risk and control related tools. Interface with Internal and External Auditors for IT Audits. Applications and infrastructure offboarding Controls IT assets ensuring that administration of the acquisition, storage and disposal of the assets is carried out as per the banks processes. Remediates IT related Audit Findings and IT Risk and control related issues. Facilitates open communications and discussions among the stakeholders with the stakeholder engagement strategies and plans. Manages the technical roadmap of the application Plans/conducts/supports the disaster recovery tests. Provides the trainings and facilitate the knowledge sharing within the ITAO function. Coordinates with external vendors and service providers to ensure seamless support and maintenance. Manages findings life-cycle events (e.g. closures, risk downgrades, risk acceptances) with finding owners/ risk leads to ensure they are addressed, appropriately documented within agreed timelines. Collaborates with internal teams to educate and promote Risk and Controls standards, Finding Management Procedure and Central Function checkliststo ensure successful handling oflife cycle events Understands and advocates DB Policies, Procedures, Controls and standards, Finding Management Procedure and Central Function checkliststo ensure successful remediation and handling oflife cycle events with stakeholder Coordinates with Portfolio Owners/risk leads for the upcoming audit schedule and request if any potential SIIs are to be raised for the audit scope. Participates in Risk and Control meetings with Portfolio owners / CIO-1 totrack and review the status of remediationagainst risk topics Ensures management transparency by way of timely risk reporting and proactive engagement and representing controls team at different governing forums. Identifies and evaluates potential areas of non-compliance or risk, assessing impact, probability and present self-identified findings and proposals for risk mitigation Your skills and experience Desirable experience at least 12-14+ plus years in the IT industry Strong people management, mentoring to other peers also leadership skills who also can work under pressure, independently and proactively while balancing competing priorities to achieve results on complex new development and integrations. Prior ITAO experience is preferrable. Strong understanding of the SDLC and current IT trends in managing Projects. IT Risk Frameworks experience is needed. Banking / Financial industry Exposure is a plus. Business Risk audits experience is needed. Project/Development/ Release/Support Management and Technology Infrastructure management would be a plus. Strong people management and mentoring skills, along with leadership abilities. Capable of working under pressure, independently, and proactively while balancing competing priorities to achieve results in complex new development and integrations. Experience of working together with Agile/Scrum teams and their methods. Tools UsedJira, Confluence & other server monitoring tools. Experience in working in IT Risk, IT Service Management, Run the Bank and Support domains. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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8 - 13 years

18 - 22 Lacs

Bengaluru

Hybrid

Job Summary: We are seeking a highly skilled and motivated HRIS Applications IT Specialist to join our team for the Athens spinoff project. The successful candidate will be responsible for managing and maintaining our HRIS applications, ensuring seamless integration with other systems, and providing technical support to HR and IT teams. This role requires a strong understanding of HRIS systems, excellent problem-solving skills, and the ability to work collaboratively with various stakeholders. Role & responsibilities Manage and maintain HRIS applications: Ensure that HRIS applications are up-to-date, functioning effectively, and meeting the needs of the organization. This includes regular updates, patches, and system enhancements to improve performance and user experience. Integrate HRIS applications with other systems: Work on the seamless integration of HRIS applications with other systems such as payroll, time and attendance, and talent management systems. This involves configuring interfaces, ensuring data consistency, and troubleshooting any integration issues. Provide technical support to HR and IT teams: Act as the primary point of contact for technical support related to HRIS applications. Troubleshoot and resolve issues as they arise, and provide guidance and training to HR and IT teams to ensure they can effectively use the systems. Collaborate with HR and IT teams: Work closely with HR and IT teams to identify and implement process improvements and system enhancements. This includes gathering requirements, designing solutions, and coordinating with stakeholders to ensure successful implementation. Ensure data privacy and security compliance: Ensure that HRIS applications comply with data privacy and security regulations. This involves implementing security measures, conducting regular audits, and staying up-to-date with relevant laws and regulations. Manage vendor relationships and negotiate contracts: Maintain relationships with vendors providing HRIS applications and services. Negotiate contracts, manage service level agreements, and ensure that vendors meet their commitments. Lead and participate in HRIS-related projects: Lead and participate in projects related to HRIS applications, ensuring timely and successful completion. This includes project planning, resource allocation, risk management, and stakeholder communication. Maintain the entire Configuration Management Database (CMDB): Ensure that the CMDB is accurate, up-to-date, and reflects the current state of HRIS applications and their integrations. This involves regular updates, audits, and coordination with other IT teams to ensure data consistency. Manage relationships with stakeholders: Build and maintain strong relationships with key stakeholders, including HR, IT, and other departments. Understand their needs, provide regular updates, and ensure that HRIS applications meet their requirements. Preferred candidate profile Strong understanding of HRIS applications and their integration with other systems. Proficiency in managing and maintaining HRIS software and applications. Excellent problem-solving and analytical skills. Strong communication and collaboration skills to work with various stakeholders. Knowledge of data privacy and security regulations. Desired Skills & Competencies: Experience with Oracle HCM and other HR systems. Ability to manage vendor relationships and negotiate contracts. Experience in project management and leading cross-functional teams.

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12 - 22 years

50 - 55 Lacs

Hyderabad, Gurugram

Work from Office

Job Summary Director, Collection Platforms and AI As a director, you will be essential to drive customer satisfaction by delivering tangible business results to the customers. You will be working for the Enterprise Data Organization and will be an advocate and problem solver for the customers in your portfolio as part of the Collection Platforms and AI team. You will be using communication and problem-solving skills to support the customer on their automation journey with emerging automation tools to build and deliver end to end automation solutions for them. Team Collection Platforms and AI Enterprise Data Organizations objective is to drive growth across S&P divisions, enhance speed and productivity in our operations, and prepare our data estate for the future, benefiting our customers. Therefore, automation represents a massive opportunity to improve quality and efficiency, to expand into new markets and products, and to create customer and shareholder value. Agentic automation is the next frontier in intelligent process evolution, combining AI agents, orchestration layers, and cloud-native infrastructure to enable autonomous decision-making and task execution. To leverage the advancements in automation tools, its imperative to not only invest in the technologies but also democratize them, build literacy, and empower the work force. The Collection Platforms and AI team's mission is to drive this automation strategy across S&P Global and help create a truly digital workplace. We are responsible for creating, planning, and delivering transformational projects for the company using state of the art technologies and data science methods, developed either in house or in partnership with vendors. We are transforming the way we are collecting the essential intelligence our customers need to do decision with conviction, delivering it faster and at scale while maintaining the highest quality standards. What were looking for ? You will lead the design, development, and scaling of AI-driven agentic pipelines to transform workflows across S&P Global. This role requires a strategic leader who can architect end-to-end automation solutions using agentic frameworks, cloud infrastructure, and orchestration tools while managing senior stakeholders and driving adoption at scale. A visionary technical leader with knowledge of designing agentic pipelines and deploying AI applications in production environments. Understanding of cloud infrastructure (AWS/Azure/GCP), orchestration tools (e.g., Airflow, Kubeflow), and agentic frameworks (e.g., LangChain, AutoGen). Proven ability to translate business workflows into automation solutions, with emphasis on financial/data services use cases. An independent proactive person who is innovative, adaptable, creative, and detailed-oriented with high energy and a positive attitude. Exceptional skills in listening to clients, articulating ideas, and complex information in a clear and concise manner. Proven record of creating and maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction. Ability to understand what the right solution is for all type of problems, understanding and identifying the ultimate value of each project. Operationalize this technology across S&P Global, delivering scalable solutions that enhance efficiency, reduce latency, and unlock new capabilities for internal and external clients. Exceptional communication skills with experience presenting to C-level executives Responsibilities Engage with the multiple client areas (external and internal) and truly understand their problem and then deliver and support solutions that fit their needs. Understand the existing S&P Global product to leverage existing products as necessary to deliver a seamless end to end solution to the client. Evangelize agentic capabilities through workshops, demos, and executive briefings. Educate and spread awareness within the external client-base about automation capabilities to increase usage and idea generation. Increase automation adoption by focusing on distinct users and distinct processes. Deliver exceptional communication to multiple layers of management for the client. Provide automation training, coaching, and assistance specific to a users role. Demonstrate strong working knowledge of automation features to meet evolving client needs. Extensive knowledge and literacy of the suite of products and services offered through ongoing enhancements, and new offerings and how they fulfill customer needs. Establish monitoring frameworks for agent performance, drift detection, and self-healing mechanisms. Develop governance models for ethical AI agent deployment and compliance. Preferred Qualification 12+ years work experience with 5+ years in the Automation/AI space Knowledge of: Cloud platforms (AWS SageMaker, Azure ML; etc) Orchestration tools (Prefect, Airflow; etc) Agentic toolkits (LangChain, LlamaIndex, AutoGen) Experience in productionizing AI applications. Strong programming skills in python and common AI frameworks Experience with multi-modal LLMs and integrating vision and text for autonomous agents. Excellent written and oral communication in English Excellent presentation skills with a high degree of comfort speaking with senior executives, IT Management, and developers. Hands-on ability to build quick prototype/visuals to assist with high level product concepts and capabilities. Experience in deployment and management of applications utilizing cloud-based infrastructure. A desire to work in a fast-paced and challenging work environment Ability to work in a cross functional, multi geographic teams

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10 - 15 years

15 - 20 Lacs

Chennai

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We are seeking an experienced IT Head to lead and manage our E-commerce IT teams , ensuring the successful delivery of projects, seamless collaboration between departments, and the overall efficiency of our IT infrastructure. The ideal candidate will have a strong technical foundation, exceptional leadership skills, and expertise in project management to drive innovation and operational excellence across multiple teams, including .NET Development, PHP Development, Web Design & UI/UX Design, and System Administration . Key Responsibilities: IT Leadership & Strategy Define and implement the overall IT strategy to align with the companys business goals. Stay updated with the latest technologies, frameworks, and E-commerce trends to drive continuous improvement. Develop IT policies, best practices, and technology roadmaps to enhance operational efficiency. Ensure scalability, security, and high availability of IT systems to support business growth. Team & Resource Management Oversee and manage multiple teams, including: .NET Development & DB Team PHP Development Team UI/UX & web Designing Team System Administration Team Foster cross-team collaboration, ensuring seamless communication and efficiency. Conduct team training, skill development, and performance evaluations to enhance productivity. Provide leadership, mentorship, and technical guidance to team members. Manage team workloads and ensure timely project completion Project Management & Execution Lead end-to-end project execution, from planning to deployment, ensuring high-quality delivery. Implement Agile, Scrum, or other project management methodologies to streamline development processes. Work closely with stakeholders, product owners, and business units to translate business needs into IT solutions. Define KPIs, monitor progress, and ensure quality control for all development projects. Mitigate risks, troubleshoot issues, and ensure timely resolution of technical challenges. Infrastructure & System Administration Oversee server infrastructure, cloud solutions, DevOps pipelines, backups, and disaster recovery strategies. Ensure high availability, security, and compliance across E-commerce platforms, databases, and IT systems. Optimize and maintain cloud-based hosting environments. Implement and monitor cybersecurity policies, ensuring protection against vulnerabilities. Stakeholder Communication & Reporting Act as the primary liaison between IT teams, senior management, and external partners. Present IT roadmaps, budget plans, and progress reports to leadership teams. Work closely with business heads to align technology with business growth strategies. Identify cost-effective IT solutions and propose budget optimizations. Required Skills: Technical Expertise: Knowledge of .NET Framework, .NET Core, C#, MySQL, MSSQL, JavaScript & PHP . Experience with E-commerce platforms such as Magento, Shopify, and WooCommerce is an added advantage. Hands-on experience in APIs, Web Services, and Microservices Architecture. Familiarity with Web Design & UI/UX design principles, frontend-backend integration, and responsive web development. Familiarity with Cloud Computing and Cybersecurity best practices. Leadership & Management Skills: Proven ability to manage cross-functional IT teams and foster collaboration. Strong decision-making, problem-solving, and critical-thinking abilities. Ability to handle multiple projects, prioritize tasks, and meet deadlines. Experience in hiring, mentoring, and developing IT talent. Project & Process Management: Expertise in Agile, Scrum, Waterfall, or other project management methodologies. Ability to define project timelines, budgets, and resource allocation . Experience: 10-15 years of experience in IT leadership roles, preferably in E-commerce. Proven track record of handling Mid-scale IT projects and multi-functional teams . Preferred a candidate who can join immediately or short notice. How to Apply: Interested candidates should apply directly through this post or send their resume to: arunkumar@astroved.com with their Last drawn and expected CTC and notice period.

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10 - 15 years

30 - 45 Lacs

Bengaluru

Remote

Senior IT Manager Experience: 10 - 12 Years Exp Salary : USD 3,555-4,740 / month Preferred Notice Period : Within 30 Days Shift : 1:30PM to 10:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, 12 Months (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Cloud Technologies, CyberSecurity, Infrastructure, IT operations, Networking, Linux, Security Good to have skills : CI/CD, DevOps methodologies, ITIL Framework SoftSolutions! SRL (One of Uplers' Clients) is Looking for: Senior IT Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Senior IT Manager (Remote) SoftSolutions is a leading Italian company specializing in developing software solutions for regulated financial markets. Since 1997, we have supported major banks in optimizing bond issuance processes and trading fixed-income instruments. With our headquarters in Italy and collaborators across the globe, we stand out for our ability to innovate with cutting-edge technologies like nexRates, XTAuctions, and BestX:FI-A. Thanks to the quality of our solutions, we are the trusted partner of investment banks and global financial institutions. We are actively seeking a Senior IT Manager to join our team, with the potential to grow into the Head of IT role. This is a unique opportunity for a strategic and hands-on IT leader to drive our technology vision, optimize IT operations, and support business growth. Key Responsibilities: Lead and oversee the IT department, ensuring efficiency, security, and alignment with business objectives. Define and implement IT strategies, ensuring scalability, security, and cost-effectiveness. ¢ Improve IT service delivery, monitoring key metrics and optimizing performance. ¢ Ensure compliance with best practices, security policies, and industry standards. ¢ Drive automation, process optimization, and modern IT methodologies. ¢ Mentor IT team members, fostering a culture of accountability and innovation. ¢ Collaborate with other departments to ensure IT solutions support business needs. ¢ Own IT infrastructure, system reliability, and incident response processes. ¢ Evaluate, select, and manage external vendors and technology partners. ¢ Act as CISO deputy. ¢ Establish and maintain cybersecurity governance, incident response protocols, and IT security policies. ¢ Conduct security audits, vulnerability assessments, and compliance reviews (ISO 27001, GDPR, NIST, SOC2). ¢ Oversee identity and access management (IAM), network security, and endpoint protection strategies. ¢ Ensure security awareness across the organization through training and policy enforcement. Required Skills & Experience: ¢ 10+ years of IT experience, with at least 5 years in a senior IT leadership role. ¢ Demonstrate your proven track record in driving cost reduction and enhancing operational efficiency, ensuring that IT initiatives consistently align with overall business objectives. ¢ Strong background in IT operations, infrastructure, security, and cloud technologies. ¢ Hands-on experience with networking, security, virtualization, and automation. ¢ Expertise in Linux and Windows environments, Active Directory, VPNs, and remote access solutions. ¢ CISO-level experience in designing, implementing, and revising security policies, controls, and procedures. ¢ Deep understanding of enterprise software architecture, system integration, and DevOps methodologies. ¢ Knowledge of cybersecurity frameworks (ISO 27001, NIST, CIS, GDPR) and experience with regulatory compliance. ¢ Proven ability to lead security audits, risk assessments, and compliance initiatives. ¢ Strong leadership, decision-making, and people management skills. ¢ Excellent problem-solving skills and the ability to work under pressure. ¢ Experience working in remote, distributed teams, managing IT operations across multiple locations. Nice-to-Have Skills: ¢ Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid cloud setups. ¢ Experience with ITIL, Agile, and DevSecOps practices. ¢ Understanding of software development processes, CI/CD, and infrastructure as code (IaC). ¢ Prior experience in a regulated industry (finance, healthcare, etc.). Soft Skills: ¢ Strategic thinker with a business-oriented approach to IT and security. ¢ Strong communication skills, able to bridge technical and non-technical stakeholders. ¢ Adaptability in a fast-paced, evolving environment. ¢ Passion for continuous improvement and emerging technologies. This role is fully remote, requiring high autonomy and self-motivation. The candidate should be ready to take on increasing leadership responsibilities, with the potential to step into the Head of IT role in the future. If you want to work with a motivated and exciting team, apply for this position! How to Apply: Qualification for the job is a three-step process: 1) Please fill out the attached questionnaire (name-surname Questions to IT applicant.docx). It consists of 10 questions that explore your technical experience 2)If the responses are good, we'll have a max 30 min Zoom to discuss details and provide you additional information. 3) last round with CEO and COO How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: For more than 20 years the company has been delivering powerful, robust, and scalable fixed income trading technology to the largest and most forward-thinking trading institutions in the UK, Europe and the world. Our fixed income trading solutions have stood the test of time helping clients to navigate challenging market conditions with confidence, thrive in an ever-changing regulatory environment and gain a commercial and trading competitive edge. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

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2 - 5 years

3 - 6 Lacs

Nagpur

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An IT Head in a bank is responsible for leading and managing the bank's technology functions, and see processes are aligned with the bank's strategic and objectives.This role also involves ensuring compliance ,security and taking care of Data center.

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2 - 7 years

7 - 12 Lacs

Gurugram

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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities Serve asapoint of contact for users seeking technical assistance, both in-person as well as remotely Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users Escalate unresolved issues to the appropriate level of the IT Operations team Properly record incident actions and follow-up details into the IT ticketing system Provide troubleshooting and technical support for Windows and macOS laptops Provide troubleshooting and technical support forMicrosoft 365desktop and web applications Provide troubleshooting and technical support for cloud applications andproductivity tools Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc. Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team Assist with the creation of user accounts and setting up new users Assist with password resets, multi-factor authentication, and user account management Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides Qualificiations Must have experience with AI/ML or hold a certification related to AI. 12+ years in a desktop supportand leadership role. Proficient technical support skills withMicrosoft365,laptophardware(Windows 10, macOS)iOS and Android devices Experience with ServiceNow or JIRA. Prior exposure to remote support tools such as Bomgar Experience with Mobile Device Managementtools, such asIntune,and endpoint security tools, such as Carbon Black Capable of supporting VOIP, teleconferencing systems, andcommunications tools such asWebexor Microsoft Teams Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.) Technical troubleshooting and problem-solving capabilities Organized and able to shift tasks as priorities evolve Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Education Bachelors Degree Technical Certifications encouraged (Comp TIA A+, MCSE, etc.) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

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3 - 5 years

3 - 7 Lacs

Noida

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Role & responsibilities : Collaborate with cross functional teams to define, design and deliver software Perform unit and integrating testing to ensure software quality Maintain up to date knowledge of emerging technologies and industry trends Provide technical support and guidance to end users support erp team(in house) Preferred candidate profile worked on ERP Construction company real estate can join immediately

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10 - 14 years

3 - 7 Lacs

Bengaluru

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Skill required: Capital Markets Services - Asset Servicing Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English - Advanced What would you do? "Applied Technology & Operations for Markets (ATOM) is a multi-client processing on-demand service platform. A trade processing service for the trading and treasury entities of our clients that they can plug onto – in parts or entirely – while focusing their efforts on what differentiates them on the market. ATOM BPaaS leverages cloud hosted architectures to deliver high quality run and change services. It integrates infrastructure and IT management services with business processes execution supported by an orchestrated layer of intelligent operations assets.Looking for someone with capital market experienceManagement of operational processes underlying assets, including corporate actions, reconciliation, compliance and performance measurement. It includes management of various actions like bookings, depot settlements, entitlement notification, election management etc. " What are we looking for? " Adaptable and flexible Ability to perform under pressure Problem-solving skills Agility for quick learning" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

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- 2 years

1 - 5 Lacs

Mumbai

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, No Technology Specialty Minimum 0-2 year(s) of experience is required Educational Qualification : aBachelors degreebGood to have ITIL technical certification Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Mumbai office. Qualification aBachelors degreebGood to have ITIL technical certification

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- 2 years

2 - 4 Lacs

Gurugram

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Customer Service Operations Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15years Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional customer service operations to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, utilizing exceptional communication skills to keep world-class systems running. Roles & Responsibilities: Provide exceptional customer service operations to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep world-class systems running. Utilize desktop transformation skills to ensure seamless system and application performance. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Strong customer service operations skills. Good To Have Skills:Desktop Transformation. Excellent communication skills to effectively interface with clients and cross-functional teams. Ability to accurately define client issues and design resolutions based on deep product knowledge. Strong understanding of system and application performance. Ability to collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in customer service operations. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Gurugram office. Qualifications 15years

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- 2 years

1 - 5 Lacs

Bengaluru

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and service desk management. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field. This position is part of the Software/Application/Cloud Tech Support job family group. This position is based at our Bengaluru office. Qualification Bachelor Degree

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- 2 years

2 - 4 Lacs

Bengaluru

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Bachelor Degree

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- 2 years

2 - 4 Lacs

Gurugram

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of client issue resolution based on deep product knowledge. Exceptional communication skills. Experience collaborating with cross-functional teams. Knowledge of the latest advancements in service desk management and voice support. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Bachelor Degree

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5 - 10 years

4 - 8 Lacs

Bengaluru

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Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Implement effective troubleshooting strategies. Update knowledge base articles. Collaborate with vendors for issue resolution. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft 365. Strong understanding of IT infrastructure management. Experience with incident and problem resolution. Knowledge of Requests for Change (RFC) processes. Familiarity with service management principles. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft 365. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

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2 - 5 years

3 - 4 Lacs

Surat

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• Experienced IT Trainer specializing in Web and Mobile App Development • Technologies (HTML, CSS, JavaScript, React, Angular) • Mobile development (Flutter, React Native) • Responsibilities creating course materials, sessions Contact : 6351842742 Perks and benefits Incentive + PF + Mobile with Several

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1 - 6 years

13 - 17 Lacs

Pune

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Our Purpose Title and Summary Risk Analyst, Regulatory and Customer Assurance (India) Overview The Technology Risk Management (TRM) organization is a business enabler and industry leader of technology and security risk management practices, supported by a multi-disciplinary team of top security, technology, and risk professionals. Our mission is to exceed stakeholder expectations by providing enhanced visibility and proactive management of technology risks and ensuring strong security and sound operational environment. The Security Assurance team is responsible for working with, and demonstrating to, our stakeholders (e.g., regulators, customers, Mastercard businesses) how Mastercard complies with our security and technology promises, commitments, and obligations. India is a highly regulated environment requiring a strong risk management program to meet new and existing obligations, including audits of security processes and controls, tokenization practices and data localization compliance. Responsibilities Risk Management Framework/Governance Assist in preparation and maintenance of a consolidated control framework Support preparation of a centralized inventory of security and technology risk management requirements and assurance expectations Risk Management Guidance/Direction Support business owners in analysis of business and functional requirements resulting from regulation and customer contracts; and help identify technology and security risk controls Help assess impact of business, market and regulatory landscape changes on controls and preactices Audit Support Support customer and regulatory examinations; provide documentation and evidence to demonstrate how Mastercard satisfies obligations and commitments Assist in completing customer and regulatory inquiries and requests for information Prepare periodic customer and regulator meetings and reporting Perform compliance monitoring and pre audit readiness reviews Collection, sorting and maintaining audit evidence repository and tracking open items to closure Assist with certification efforts (e.g., SOC, ISO, PCI) Assist in reviewing reports of related parties and review System Audit Reports (SARs) and System Audit Questionnaires (SAQs) to track ecosystem compliance Experience Have knowledge of relevant regulations (e.g., payment and settlement systems, tokenization, Data localization) applicable to India business Have strong understanding of technology and information security risk management practices. Experience in handling regulatory and customer audits, conducting assessments and good understanding of governance, risk and compliance practices Be seen as a trusted advisor who understands business processes and can provide security consultation and advisory Possess excellent communication and people management skills and stakeholder management experience Be culturally aware, sensitive and able to collaborate with cross-regional teams Be a team player with strong business and operations focus Knowledge of Risk and Control Framework standards such as NIST, ISO, PCI-DDS, SOC Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and IT management (e.g., GDPR, FBA, CBA, PFMI, etc.) Knowledge of Mastercard products and technology, security and other risk management programs and practices desired, a plus but not required

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3 - 8 years

37 - 45 Lacs

Pune

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Job Description Job Title IT Application Owner Lead, Risk & Control Specialist - VP Location Pune, India Role Description The ITAO Lead is a critical IT role with overall accountability and ownership of the applications and infrastructure instances. The roles key responsibility is to ensure application s IT Governance is in line with the bank s policies, procedures and standards. The ITAO Lead must manage and maintain the applications, ensuring compliance with applicable IT policies & procedures with specific consideration to Information Security guidelines/policies. The Risk and Control Specialist supports all aspects of the Audit lifecycle. This includes Ensuring all identified risks (Audit Findings) are proactively managed and closed on time and Identifying and assessing risks (Self-identified issues) and their impact, planning remediation actions, and monitoring and reporting their progress. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Supports the ITAO function across foundational platform portfolio. Has a good understanding of development methodologies and IT policies and procedures, with a focus on IT management and information security. Ensures the compliance with Deutsche Bank IT policies & procedures of all the applications in foundational platform. Implements the processes to improve safety and security of the applications, compliance with regulations, policies and standards and enhance operational readiness. Assists the bank s audit function in the remediation of audit points and self-identified issues to reduce risk. On-boards the applications onto Deutsche Bank s IT Risk and control related tools. Interface with Internal and External Auditors for IT Audits. Applications and infrastructure offboarding Controls IT assets ensuring that administration of the acquisition, storage and disposal of the assets is carried out as per the bank s processes. Remediates IT related Audit Findings and IT Risk and control related issues. Facilitates open communications and discussions among the stakeholders with the stakeholder engagement strategies and plans. Manages the technical roadmap of the application Plans/conducts/supports the disaster recovery tests. Provides the trainings and facilitate the knowledge sharing within the ITAO function. Coordinates with external vendors and service providers to ensure seamless support and maintenance. Manages findings life-cycle events (e.g. closures, risk downgrades, risk acceptances) with finding owners/ risk leads to ensure they are addressed, appropriately documented within agreed timelines. Collaborates with internal teams to educate and promote Risk and Controls standards, Finding Management Procedure and Central Function checklists to ensure successful handling of life cycle events Understands and advocates DB Policies, Procedures, Controls and standards, Finding Management Procedure and Central Function checklists to ensure successful remediation and handling of life cycle events with stakeholder Coordinates with Portfolio Owners/risk leads for the upcoming audit schedule and request if any potential SIIs are to be raised for the audit scope. Participates in Risk and Control meetings with Portfolio owners / CIO-1 to track and review the status of remediation against risk topics Ensures management transparency by way of timely risk reporting and proactive engagement and representing controls team at different governing forums. Identifies and evaluates potential areas of non-compliance or risk, assessing impact, probability and present self-identified findings and proposals for risk mitigation Your skills and experience Desirable experience at least 12-14+ plus years in the IT industry Strong people management, mentoring to other peers also leadership skills who also can work under pressure, independently and proactively while balancing competing priorities to achieve results on complex new development and integrations. Prior ITAO experience is preferrable. Strong understanding of the SDLC and current IT trends in managing Projects. IT Risk Frameworks experience is needed. Banking / Financial industry Exposure is a plus. Business Risk audits experience is needed. Project/Development/ Release/Support Management and Technology Infrastructure management would be a plus. Strong people management and mentoring skills, along with leadership abilities. Capable of working under pressure, independently, and proactively while balancing competing priorities to achieve results in complex new development and integrations. Experience of working together with Agile/Scrum teams and their methods. Tools Used Jira, Confluence & other server monitoring tools. Experience in working in IT Risk, IT Service Management, Run the Bank and Support domains. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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10 - 15 years

15 - 16 Lacs

Mumbai, Hyderabad, Bengaluru

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About the role Perform 3rd-party audits and trainings according to ISO/IEC 27001, ISO 9001, ISO 20000-1, ISO 22301 & other IT specific standards/ frameworks Provide timely and accurate reviews of client s corrective action and closure Provide customers with timely, complete, and accurate reports of their current level of conformity / implementation of their management system Maintain schedule of audit activity with Management System clients Maintain appropriate auditor credentials and pursues advancement of those credentials and other related credentials as needed. Ensuring compliance with accreditation rules and other internal or external requirements. Ability to manage Key Customers. Supporting the sales team on technical aspects. Familiarity with use of digital tools What we offer Flexible work arrangements for better work-life balance Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave) Medical benefits ( Insurance and Annual Health Check-up) Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance) Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme) Additional Benefits (Long Service Awards, Mobile Phone Reimbursement) Company bonus/Profit share. *Benefits may vary based on position, tenure/contract/grade level* About you Qualifications and experience : Bachelor s degree in computer Science or equivalent & ideally a higher-level qualification Overall 10+ years experience , 3 Plus years Experience in IT /Management system Implementation / certification and Minimum 5 years of profound experience in the field of information security and External audits Great attitude, Analytical skills and communication skills. Preferred: ITIL Certified, CISA, CISM, CISSP, MCSE, MCSA and/or MBA Good understanding of relevant regulations and industry standards (e.g. ITIL Framework, FFIEC, SOX, COSO, COBIT, ITIL, ISO27001, PCI, HIPAA, HiTrust and GLBA), best practices and methodologies and the ability to apply these requirements to organizational internal control frameworks

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3 - 5 years

2 - 5 Lacs

Pimpri-Chinchwad, Pune

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Job Title: SAP B1 Functional Consultant - Manufacturing Industries Key Responsibilities: Configure SAP B1 modules, including manufacturing, projects, accounts, and inventory, to align with the company's manufacturing and project processes. Design and implement customizations and enhancements in SAP B1 to address industry-specific requirements. Provide Techno-functional support, troubleshoot, and resolve issues related to SAP B1 for internal users. Perform regular system maintenance, updates, and performance tuning to ensure optimal system performance. Develop and deliver user training sessions to ensure effective utilization of SAP B1 in the manufacturing environment. Test system functionalities to ensure they meet industry and company-specific requirements. Qualifications: B.Sc., BCA, MCA, or relevant certifications (e.g., SAP B1 Certification is a plus). Experience: 4-5 years of experience as an SAP B1 Functional Consultant or a similar role, with a focus on the manufacturing industry. Proven experience in configuring and customizing SAP B1 modules related to manufacturing processes. Strong knowledge of SAP B1 functional components. Experience with SAP B1 integrations and custom developments. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to work effectively with internal teams and stakeholders.

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