IT Infrastructure Engineer - Delhi

As an IT Support Specialist at our company, you will report to the IT Infrastructure Manager and play a crucial role in resolving 1st line IT service tickets for colleagues in India and KOSEAI. While focusing primarily on IT Infrastructure-related tickets, you will collaborate with a colleague in Delhi who handles application-related tickets like SAP B1. Your role is integral to our global IT team, contributing to various IT initiatives and projects across the organization. Your responsibilities will include fulfilling service requests and incidents promptly, especially for the India and KOSEAI teams. You will closely work with end-users, Business Analysts, and other IT teams to troubleshoot and resolve IT infrastructure issues. Providing 1st and 2nd line infrastructure support aligned with agreed service levels, you will manage user accounts, device deployment, security, and lifecycle using tools like Active Directory, Microsoft Intune, and Windows Autopilot. Adhering to service management processes, you will set up laptops, mobile phones, printers, and other devices for new starters. Collaborating with Infrastructure vendors and IT personnel, you will troubleshoot system issues, maintain data standards, and recommend equipment upgrades as necessary. Additionally, you may travel to territories like Singapore, China, Korea, and the United Kingdom for business purposes. **Essential Skills and Experience:** - 3-5 years" experience in IP networking, managed switches, wireless access points, and firewall technologies - Proficiency in Windows 10/11 configuration and support - Strong understanding of the Microsoft Suite, including Microsoft 365 applications - Ability to resolve complex issues within SLAs and communicate technical information effectively - Proficient in ITSM/ITIL Service desk experience **Desirable Skills and Experience:** - Experience with Zendesk and vendor management - Familiarity with asset control, inventory tracking, and lifecycle management of IT assets - Previous experience in a matrixed organization/environment - Excellent organizational skills and the ability to manage multiple workstreams efficiently If you possess the required skills and experience and are looking to join a dynamic global IT team, we encourage you to apply for this role and become a valuable member of our organization.,