IT Executive

Job Description

About the Department: Operations Team is the backbone of the company as management of day to day running of all the centers relies on their shoulders. Their major KRA’s include smooth onboarding and management of clients and taking care of them during their office stay with AltF CoWorking. Other responsibilities include providing ultimate customer and visitor experience during the visit, showing the coworking center. The whole vendor management for smooth running of operations of the center also lies on the department’s shoulder. Job Role: To support the IT network infra for 10+ Co-working Centers across Delhi NCR. Proactively responsible for identifying and manage L1 & L2 support requirements across all locations. Provide Level-1/2 support and troubleshooting to resolve issues pertaining to all IT infrastructure. Maintaining and administering IT networks, including hardware, software applications and configurations. Troubleshooting, diagnosing and finding solutions to potential network and system issues on daily basis. Conducting regular maintenance tasks, such as installing software patches and performing network upgrades. Responsible and accountable for the smooth running and management of network infrastructure which includes ISP, Switches, Routers, Wireless Controllers, Access Points, Network Printers etc. Communicating and collaborating with third-party vendors that provide services to ensure networks operate as per expectations Act as primary SPOC to address various ADHOC alterations in existing network like laying of cables, making connectors for UTP cables, DVR cables, setting up printers for clients. Also, should support in Devices mounting & unmounting. Assuring seamless internet availability to all over clients in multiple locations. Maintain IT Asset of the organizations as per office guidelines. Ensuring and maintaining connectivity of different networks. Coordination with ISP Vendors in case of any network outage to see the resolution as per agreed SLA. Perform network maintenance and system upgrades including service packs, patches, hot fixes and as the part of preventive maintenance schedules weekly, monthly or as per office guidelines. Should be able to support in supervising the Active/Passive vendor working onsite for setting up AltF new centers.