IT Customer Service Analyst

As an IT Customer Service Analyst at Accenture, you will be part of our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on email and chat processes. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, particularly for non-voice interactions like email, web, and chat. To excel in this role, you must adhere to the Accenture Code of Business Ethics, possess strong client relationship skills, dispute resolution abilities, deadline-oriented mindset, teamwork capabilities, adaptability, flexibility, and a customer service mindset. Fluency in English is a prerequisite for this position. Your role will entail analyzing and solving lower-complexity problems, interacting with peers within Accenture, limited exposure to clients and/or Accenture management, receiving moderate-level instructions on daily tasks, detailed guidance on new assignments, making decisions that impact your work and potentially others, contributing individually to a team with a specific scope of work, and being prepared for rotational shifts as required. With 3 to 5 years of experience and a qualification in Any Graduation, you will be a valuable addition to our team at Accenture. Join us in leveraging technology and human ingenuity to drive positive change and create shared success for our clients, people, shareholders, partners, and communities. Visit www.accenture.com to explore more about our global professional services company.,