1.0 - 6.0 years

1 - 6 Lacs

Mumbai, Maharashtra, India

On-site

Should have 3 months relevant inbound / customer service experience Involves Data Analysis careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted. Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage. Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement. Maintain MISs and report scope of improvement. Achieve minimum Gage RR Specs. Candidate should be open for Rotational Shift. Ensure process improvement and adherence to maximum QA Scores. Ensure that targeted SLAs are achieved Manage team MISs to monitor and scale up skills and productivity. Excellent oral and written communication skills. Excellent client orientation Excellent dispute handling skills Fast learner Excellent Knowledge of MS Excel Excellent analytical Good knowledge of the web applications and their functioning (Internet Search Engines)

Posted 1 day ago

Apply

Tele calling Executive - collections Zero Mile Finance Consultancy

0.0 - 5.0 years

1 - 3 Lacs

Nagpur, Ahmedabad, Bengaluru

Work from Office

We are hiring Tele callers for our collections team to follow up with customers regarding their overdue EMIs and ensure timely recovery of dues through telephonic communication. Key Responsibilities: Make daily collection calls to delinquent customers Remind customers about pending EMIs and payment deadlines Update call status and remarks in MIS/CRM Follow call scripts and handle objections professionally Coordinate with the field team for hard bucket follow-up Achieve daily/weekly recovery targets Key Skills: Tele calling, Collections, Recovery Calls, Payment Follow-ups, Customer Communication, Negotiation, Target Orientation, Excel/MIS Updates, Hindi & Regional Language Proficiency

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.