IT Admin Engineer

IT Admin Engineer

Location: Bangalore

About ONE MuthootONE Muthoot, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform.

ONE Muthoot believes in an ownership-driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expectBuild the future, Today - Build for scale in an ever-expanding marketplace

Attractive compensation with wealth- building ESOPs- Attractive salaries and benefits

Perks & other benefits - Wholesome well-being and personal satisfaction Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams

Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you

Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth What are we looking forWe are seeking an IT Amin Engineer to join our team and provide technical support to end-users, maintain an accurate inventory of IT assets, and document the organizations IT systems and processes. The ideal candidate should have excellent communication skills and a strong technical background to identify and resolve technical issues. Key

Responsibilities: Provide technical support to end-users and resolve any technical issues they face.

Maintain an accurate inventory of all IT assets, including hardware and software, and ensure that they are properly maintained and updated.

Maintain an accurate list of tickets and tasks completed while supporting end-users.

Identify common recurring issues and create a knowledge repository to help address these issues.

Maintain accurate and up-to-date documentation of the organizations IT systems and processes.

Work effectively with other teams to resolve technical issues and implement projects.

Ensure clear and effective communication with teams and stakeholders, including regular status updates.

Participate in problem-solving efforts and contribute to the development of innovative solutions to complex technical issues. Cross-train other team members to increase the overall level of technical expertise in the team.

Develop and maintain strong technical understanding and expertise in varied areas of engineering (including own specialization) and share this expertise with others to enhance overall team performance

Continuously seek opportunities for personal growth and development, including attending training courses,writing technical blogs,identifying improvement opportunities and seeking feedback from others.

Requirements: Bachelors degree in Computer Science or a related field

At least 6 months of experience in IT support or a related field

Strong technical background in hardware and software troubleshooting

Excellent communication and customer service skills

Proficient in Microsoft Office and IT ticketing systems

Ability to work independently and as part of a team

Strong attention to detail and documentation skills. ExcitedSo are we! Apply now to be a part of our incredible workforce