725 Issue Resolution Jobs - Page 20

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Over 7 years of experience in Major Incident Management and IT support, specifically within the financial services sector. Solid understanding of IT infrastructure components, including servers, networks, and applications. Proficient in ITIL frameworks and methodologies, particularly Incident, Problem, and Change processes, as well as ServiceNow ITSM. Exceptional communication and coordination skills, with a strong ability to lead recovery calls assertively. Strong analytical and problem-solving skills, capable of maintaining composure in high-pressure situations. Detail-oriented with excellent reporting capabilities and a commitment to teamwork, prioritizing team success. In-depth knowledge of IT operations and support organizations, ensuring effective collaboration across teams. Education Bachelor s degree in computer science, Information Technology, or a related field Responsibilities Oversee shift operations to monitor incident progress and identify issues for escalation based on severity and impact. Make critical decisions on incident escalation, balancing timely resolution with business impact and customer experience. Maintain transparent communication with stakeholders, providing updates on escalated incidents and coordinating responses. Regularly assess and improve escalation procedures and response protocols to enhance incident resolution capabilities. Conduct impact assessments to prioritize response efforts based on the scope and severity of major incidents. Develop and maintain incident response plans aligned with industry best practices and regulatory requirements. Facilitate post-incident reviews and root cause analyses to implement preventive measures and improve processes. Prepare KPI reports to highlight incident trends and performance metrics while collaborating with stakeholders to refine KPIs. Mentor incident management staff to enhance their skills and capabilities in a 24/7 work environment. About the team Our Service Management team is dedicated to ensuring seamless IT operations and rapid issue resolution. The team manages major incident bridges, facilitating quick resolutions to critical issues and enhancing service delivery. This position provides an exceptional opportunity to advance your career in IT Service Management while gaining invaluable hands-on experience in a fast-paced environment.

Description New Product Introduction Team Leader Pune - India About the Optimas: To learn more, please visit our website http://www.optimas.com Position overview: We are offering an exciting opportunity for a dynamic Team Leader to join a high-performing team, leading a group of buyers supporting UK customers. This role focuses on successfully converting new business wins into successful implementations, ensuring a seamless transition. The ideal candidate will coordinate effectively with both internal and external stakeholders and serve as a key escalation point to resolve issues. If youre looking for a fast-paced environment with ample opportunities for personal and professional growth, this is the role for you! Main responsibilities: New Product Introduction Team Leader will be performing the following responsibilities and duties: Manage New Parts ECRs : Oversee the process from system setup to customer approval and shipment. Cross-Functional Collaboration : Coordinate with internal teams to resolve open issues and remove holds delaying the implementation . DOB Reporting : Create and maintain the DOB report; regularly review unacknowledged orders and arrears to support the input relief model efficiently . PO Review Approval : Review purchase orders and provide necessary approvals before release to vendors. Supplier Performance : Collaborate with suppliers to improve delivery performance and resolve delivery or quality issues promptly. ECR Management : Monitor Engineering Change Requests to ensure smooth phase-in/phase-out transitions, avoiding shortages and maintaining optimal inventory levels. Customer Escalations Reviews : Act as the primary escalation point and lead weekly customer reviews to ensure on-time delivery . Issue Resolution : Identify and address gaps or issues during implementation. Commercial Coordination : Work with the Commercial team to resolve pricing, MOQ, and lead time issues in a timely manner. KPI Monitoring : Review team KPIs weekly and provide support to ensure targets are met. Gap Buy Sourcing : Lead sourcing and implementation of gap buys to mitigate shortages and meet customer expedite requests. Process Improvement : Drive initiatives to reduce overall implementation timelines. Stock Approval Prioritization : Ensure on-hand stock is approved by customers; if not, coordinate with buyers to obtain approval and prioritize shipments based on customer POs. Key Competencies : The ideal candidate should have the following competencies: Problem Solver . Project Management . Results driven. PPAP Supply Chain Global Procurement . Attention to Detail . Customer Orientation . Skills and Qualifications : Excellent computer skills and proficiency with Office 365 tools . Demonstrable analytical and problem-solving skills. Ability to comply with company procedures and policies. Excellent Communication skills - verbal and written. Interpersonal Skills. Excellent Technical skills (To read understand engineering drawings) Excellent time management Thrives under pressure with ability to prioritize completion of tasks This is an exciting opportunity for career development within a growing, global company. If you are ambitious and positive with good customer service, communication and administration skills, this is the role for you! To Staffing and Recruiting Agencies: Optimas does not accept unsolicited CVs or applications from agencies. Optimas is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application. Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Page | 1

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions. The Company Oracle is the world s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. Were using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business its helping advance governments, power nonprofits, and giving billions of people the tools, they need to outpace change. For more information about Oracle, visit us at oracle.com. What You ll Do As a senior EPM member on this team, you will lead and participate in delivering various customer engagements, including assessments, requirement gathering, solution design, implementations, and optimizations. You will work independently on development and issue resolution and ensure the timely delivery of project artifacts. You will provide support throughout the implementation lifecycle and coordinate closely with customer and internal teams to ensure a successful delivery. Have experience collaborating with business partners to understand and translate their functional requirements into technical specifications. Passionate about customer service, with a strong customer focus and excellent problem-solving and analytical skills. Experienced EPM consultant with a consistent track record of designing and delivering high-scale, high-impact solutions. Good understanding of Income statements, Balance Sheets, Cash Flow, Workforce planning, Capex planning, strategic planning, different consolidation methods, and their calculations and disclosure in financial statements. Stay ahead of on the latest Oracle EPM technologies and standard processes through continuous learning. Minimum Qualifications BE, BTech, MCA, MBA in Finance 4+ years of experience in EPM products. Extensive hands on experience in experience in any of these EPM_cloud products [EPBCS, FCCS, ARCS, EPCMCS, EDMCS, TRCS, NR]. Deep functional knowledge of financial processes and associated functionality in the EPM area Expertise in developing custom integrations using Data Integration Strong problem-solving skills Ability to work in a fast-paced environment and master unfamiliar concepts quickly with little supervision. Preferred Qualifications Hands-on knowledge of scripting (Batch/Python/PowerShell) Superb communication, project/stakeholder/team management skills, and experience. Knowledge of SRs, RFCs, and My Oracle Support. Knowledge of OAC-Essbase, Essbase 19c and Essbase 21c.

Job Title Shift Incharge Admin Job Location Kharkhoda Job Role Canteen, Transport, Uniform General Administration Reporting To DPM (ADM-Kharkhoda) Educational Qualification Post Graduate / Graduate Graduation (With Specialization): Hotel Managemenet (Certification / Diploma etc.): Computer Application / Computer Skills Certificate Work Experience : 5 to 8 years Job Responsibilities: Management of Shift Canteen, Transport Uniform Operations Pantry Management. Budget:-Preparation and monitoring on monthly and quarterly basis. Agreements PO Audits-ISO OSHAS Admin Compliances MIS,Bills Checking, verification and timely payment to vendor. Union Interaction Issue Resolution Tracking closure of escalated issues Manage Telephone connections Ensure Policy / Process report deviations for smooth operations. New initiatives Coordination report preparation for Suggestion Scheme CFT meetings Records - MOM Ensure that the admin contractor has a good service record. Prepare the snag list and coordinate with concern deptt. to close points Checking of bill as per the daily count arrangement for the payment . Weekly menu should be prepared finalized in advance Maintain the stock level of canteen store and procure as per requirement Manage the Basic infrastructure for the canteen which is provided by the company. Made arrangments of General admin works,stationary items, Courier service, etc. Create the PO of uniform , timely procurement of uniform and timely distribution. Competencies / Skills MS-Excel MS-Word MS-PowerPoint

Job Responsibilities : Intermediate Order Processing : Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimbles order management systems. Intermediate Sales Quote Support : Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Troubleshooting and Issue Resolution : Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required. Support shipping/import/export teams and customer requirements for related documents if required. Qualifications Experience : Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus. 1-2 years experience in order administration, sales support, or related is preferred but not mandatory Strong organizational skills, attention to detail and accuracy in data entry and order processing Excellent communication skills, written verbal, to interact effectively with customers/internal teams Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail. Ability to provide high-quality administrative support and multitask effectively. Multi-lingual always a plus: some global regional language requirements may apply based on location

Relocation Assistance Offered Within Country Job Number #167371 - Mumbai, Maharashtra, India Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values Caring, Inclusive, and Courageous we foster a culture that inspires our people to achieve common goals. Together, lets build a brighter, healthier future for all. Title: Accounts Payable. Role Summary/Purpose To review, validate and process invoices. Responsibilities 1. Indexing Posting of invoices 2. Analysis of the duplicate report before payment execution 3. Prepares monthly SOX and support Audit requirements 4. Maintaining 100% accuracy and efficiency while processing the invoices 5. Performing other ad hoc tasks as required 6. Month end closing and reconciliation. 7. Respond to vendor/invoice related enquiry / payment related Issue resolution 8. Identify and actively participate in Continuous process improvement 9. Ensuring all the SOBP are updated on timely basis 10. Review, verify Post PO and NON PO invoices 11. Regular review of debit balances/Aged Balances in the vendor account 12. Ensure adequate Controls are maintained all over the process Required (Education, Knowledge required, Language skills, etc) 1. Bachelors Degree required 2. Min 2+ years experience in Accounts Payable Preferred Requirements 1. SAP knowledge is must 2. Microsoft Excel / Google Sheet for reporting activities Our Commitment to Inclusion Our journey begins with our people developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Please complete this request form should you require accommodation.

Support Developer MishiPay, Bangalore MishiPay is an international, leading checkout technology company that empowers shoppers to check out in store using either self-checkout via their own smartphones, or using MishiPays industry leading, minimalist, low cap-ex kiosks. We are creating an enjoyable and convenient in-store shopping experience for leading retailers globally. Key Responsibilities. Technical Support: Provide timely and effective technical support to our customers, addressing their inquiries and resolving issues. Troubleshoot and diagnose complex technical problems. Identify and implement solutions to recurring issues. Issue Resolution: Analyse and debug software defects and errors. Develop and implement bug fixes and patches. Collaborate with development teams to identify and resolve root causes of issues. Documentation: Create and maintain clear and concise technical documentation, including knowledge base articles, troubleshooting guides, and user manuals. Document incident reports and resolution processes. System Monitoring: Monitor system performance and identify potential issues. Implement proactive measures to prevent downtime and service disruptions. Continuous Improvement: Analyse support trends and identify opportunities for process improvement. Qualifications: Proven experience in a support role or similar position. Experience with cloud platform Azure. Knowledge of DevOps practices and tools. Excellent problem-solving skills and ability to perform thorough investigations. Strong communication skills, both written and verbal. Ability to handle multiple tasks and prioritise effectively. Familiarity with Jira or similar project management tools. Experience with asset management tools is a plus. Ability to work independently and exercise sound judgment in decision-making. Commitment to continuous improvement and skill development. Why MishiPay You ll work with an ambitious and inspirational multi-cultural team, based in India, the Middle East (our HO is in Dubai), the US and Europe, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world s largest retailers. We also offer a competitive remuneration package that includes KPI based bonuses and Learning and Development monthly allowances.

Job Title: ServiceNow ITOM Architect Location: Hybrid onsite/offshore [ Perth, Australia, India] Job Type: Contract Job Overview: We are seeking an experienced architect to lead the implementation of Full stack Observability utilizing ServiceNow ITOM (IT Operations Management) for enhanced monitoring, visibility, and automation across the IT apps and infra. The ideal candidate will have a strong background in observability, IT operations, and ServiceNow ITOM modules, including Discovery, Event Management, and Operational Intelligence . Key Responsibilities: ServiceNow ITOM Implementation: Design, configure, and implement ServiceNow ITOM solutions for full-stack observability, including Discovery, Service Mapping, Event Management, and AIOps . Integrate ServiceNow ITOM with existing monitoring tools ( Splunk, Datadog, Prometheus, New Relic, Dynatrace ) to centralize event correlation and root cause analysis. Automate IT operations workflows using ServiceNow Orchestration and AI-driven insights . Observability Strategy Optimization: Define and implement best practices for real-time monitoring, event correlation, and incident response . Develop dashboards, reports, and KPIs to track system health, performance, and availability. Ensure CMDB (Configuration Management Database) accuracy to support automated service mapping and dependency tracking. Integration Automation: Work with DevOps, Cloud, and IT teams to integrate ServiceNow ITOM with hybrid and multi-cloud environments (AWS, Azure, GCP) . Implement automation for self-healing IT operations and proactive issue resolution. Enhance ITSM (ServiceNow IT Service Management) workflows by integrating observability insights. Incident Problem Management: Set up alerting and event correlation rules to reduce noise and improve incident detection. Support root cause analysis and proactive problem resolution using Operational Intelligence Predictive AIOps . Required Skills Qualifications: Experience: 4-7 years of experience in IT operations, Observability, ServiceNow ITOM implementation . Hands-on experience with ServiceNow Discovery, Event Management, and Service Mapping . Strong understanding of ITIL practices and IT operations workflows. Technical Skills: Proficiency in ServiceNow ITOM, CMDB, and automation workflows . Experience integrating monitoring tools (Splunk, New Relic, Datadog, Prometheus, etc.) with ServiceNow. Knowledge of APIs, scripting (JavaScript, Python, PowerShell), and automation frameworks . Familiarity with cloud observability tools for AWS, Azure, and GCP. Soft Skills: Strong problem-solving skills with a focus on proactive IT operations . Excellent communication and stakeholder management skills . Ability to work in cross-functional teams with IT, DevOps, and business units. Certifications Required: ServiceNow CIS-SM, CIS-Discovery, CIS-EM ITIL v4 Foundation Certification (Preferred) Certifications in Splunk, New Relic, AWS/Azure/GCP Observability Tools (Preferred)

Amazon Marketing Cloud (AMC) is a new secure, privacy-safe, and dedicated cloud-based environment in which advertisers can easily perform analytics across multiple, pseudonymized data sets to generate insights. Inputs can include an advertiser s own data sets, as well as their Amazon Advertising campaign events, such as impressions, clicks, and conversions. AMC enables advertisers to perform campaign measurement, audience refinement, supply optimization, and more, enabling advertisers to make more informed decisions about their cross-channel marketing investments. Our services ingest billions of behavioral signals every day. Speed, scale, and accuracy are critical to our success. Are you passionate about driving customer successInterested in learning new technologiesDo you thrive in a dynamic, fast-paced environmentAMC is seeking a Sr Support Engineer to provide support to partners and external customers as they build business-critical applications on our platform. Youll also work directly with Amazon Advertising product and engineering teams to ensure that customer issues are resolved as expediently as possible. In this role, you will independently resolve customer issues and blockers by providing knowledgeable and responsive technical support on AMC. Our customers are large enterprises, direct and agencies.You would often interact with customers Data Analysts and other Data focused stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying root cause and software defects, conceive and provide workarounds if acceptable to customers for continuity. You will gather sufficient information that helps reproduce issues and contribute to building software fixes. This is a complex, and fast-paced environment as you will own the most critical part of the customer experience and delivering on our customers most basic need. While we obsess over issue resolution, in this role you will also develop tools to scale our support service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an issue in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon to be the level at which we need to operate. A day in the life Track, investigate, and resolve customer questions and issues using appropriate communication channel including phone, email, and live as well as asynchronous at various levels of complexity and customer impact. Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations. Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution. Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments. Use case management tools to manage and prioritize issues based on multiple factors including customer impact. Build Contribute to training material and documentation for both internal and customer-facing users. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Providing support directly to data analysts who are using Amazon Marketing Cloud. Writing queries, code samples, tutorials, and technical articles for the customer community Working with customers to understand how they are using our services, and providing feedback to development teams Collaborating with internal stakeholders to drive timely customer communication Driving internal projects that improve support-related processes and our customers user experience - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Bachelors degree in computer science or equivalent

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Total Rewards Associate Manager Reports to: Director, Total Rewards EMEA and APAC Direct Reports: None Scope / Brands: Regional across all Wella businesses and functions ABOUT THE WELLA COMPANY enable individuals to look, feel, and be their true selves. Wella Company is one of the world s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. THE ROLE This role reports to the Director, Total Rewards EMEA and APAC , with responsibility for development and execution of Wella Company s Total Reward programs, processes and initiatives within the EMEA and APAC regions. This role has works across all Total Reward pillars (Compensation, Benefits and Mobility) working with the Global Reward COEs as part of the Global Wella Total Reward team. This role requires the ability to provide Total Reward expertise and experience providing support to HRBPs and Business Leaders, support the Regional Total Reward agenda contributing to global initiatives and bringing regional know how to ensure programs are fit for purpose. Supports Global HR leaders to ensure matrix organizations also have the Total Reward support they require. Reviewing and modifying existing programs and practices, ensuring these comply with current legislation, tariff and shop agreements, and managing day-to-day compensation and benefits-related activities. Defining a fair, equitable and competitive total compensation and benefits package. Feasibility and (budget) impact assessments of global projects for local organization taking into consideration local legislation and co-determination where applicable. Contribute to Total Reward inputs into AOP process for Region, providing support to relevant HR leaders. Responsible for market insights through Total Reward/HR networks within Region and bringing those insights into program design. Responsible for annual survey benchmarking, submitting data to local surveys and then collaborating with the Global Compensation COE to update local salary ranges as required. Support PBPs with implementation of the global grading framework within relevant region, coordinating with Global Compensation COE. Aligning with People Business Partners and Business leaders on bonus plan assignments. Support with deployment of global annual compensation programs within region communication, training, support and issue resolution from start to finish. Support with Total Reward capability education and training for line managers and HRBPs within region. Ensuring in time and accurate data delivery for Pension valuation and Tax audits in cooperation with Finance and validating core assumptions Support with review of Salary proposals for out of cycle increases Vendor management for Rewards Benefits suppliers to negotiate benefit plans and resolve benefit-related issues REQUIREMENTS Strong communicator with the ability to understand global cultures 5 years of relevant experience in progressive and global organizations. A Bachelor s degree in a related field, particularly with a numerate background. Advanced skill level in PowerPoint/Excel, including use of V-Lookups, macros and pivot tables, is required. Ability to communicate concisely and persuasively in writing as well as the ability to draft clear and effective reports, policies, etc. Strong ability to communicate complex topics in concise terms. Project management skills. Ability to follow through and complete tasks on time. Solution-minded; desire to solve problems. Taking ownership and accountability for outcomes is a required attitude. Ability to work independently. Self-motivated and results-driven. Ability to work across cultures with all levels of organization as well as with different functions. Fluent in English, both written and spoken required. Additional languages such as French, German, Spanish and Portuguese will be a distinct advantage. Willingness to travel within region as needed. WELLA COMPANY CORE VALUES: We foster creativity and excellence to create value for our brands business. Create brand customer experiences that delight Value expertise and intuition with data Promote innovative ideas excel in executing them We work together to create the extraordinary. Act as one team from global to local and across functions Inspire empower others to succeed Treat everyone with trust assume positive intent We are agile, entrepreneurial and we own our future. Take full accountability for driving results Make things happen quickly, turning decisions into action Be open minded adaptable to new thinking and ways to work We stay connected, ensuring we are always customer centric. Connect with professional consumer needs behaviors Think digital first as we engage with professionals consumers Create active engaged communities physically digitally We are responsible for our impact on others planet.

Job Responsibilities : Intermediate Order Processing : Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimbles order management systems. Intermediate Sales Quote Support : Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Troubleshooting and Issue Resolution : Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required. Support shipping/import/export teams and customer requirements for related documents if required. Qualifications Experience : Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus. 1-2 years experience in order administration, sales support, or related is preferred but not mandatory Strong organizational skills, attention to detail and accuracy in data entry and order processing Excellent communication skills, written verbal, to interact effectively with customers/internal teams Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail. Ability to provide high-quality administrative support and multitask effectively. Multi-lingual always a plus: some global regional language requirements may apply based on location

We are looking for highly energetic, self-motivated individuals to join our content team. Location : Visakhapatnam, Karimnagar, Tirupati Responsibilities 1. Provide support to schools and educators regarding the implementation and use of the company s curriculum 2. Responsible to apply knowledge in the development of Curriculum, content and also in proofreading the necessary data. 3. Providing operational support to the Business development executives and Academic Services Administrator of the organization. 4. Coordinating with the School teachers to ensure the status of the ongoing curriculum is as per the Teachers Manual. 5. Contribute to the maintenance of the up-to-date data specific to the academic services in order to provide assistance to all schools. 6. Interacting and maintaining effective working relationships with the school teachers by visiting and auditing their schools. 7. Address inquiries and concerns, and work towards effective issue resolution. 8. Collaborate with Business development teams to effectively communicate the unique selling points of the curriculum. Requirements 1. Knowledge in current education policies, curriculum development. 2. Excellent written and verbal communication skills. 3. Familiarity with educational standards and regulations. 4. Should be able to use Technology related Apps software. 5. Flexibility and adaptability to get updated as per the current educational trends, and policies. Criteria 1. Education: Master s degree or degree in a relevant field or any field 2. Age: 22 35 3. Gender: Male / Female 4. Experience: Fresher/ 2 Years experience 5. Languages: English, Telugu Hindi

1. Building and Maintaining Data Pipelines Design and implement robust, scalable, and efficient data pipelines to process and transform raw data into actionable insights. Develop and optimize data extraction, transformation, and loading (ETL) processes using modern tools and platforms. Ensure seamless integration of diverse data sources, including structured and unstructured datasets. 2. Data Architecture Design Collaborate with stakeholders to define technical requirements for data storage, retrieval, and processing. Implement best practices for database design, data modeling, and performance optimization. Contribute to the development of enterprise-wide data strategy and architecture. 3. Cloud Data Integration Deploy and maintain cloud-based data solutions, with a preference for platforms like AWS, Azure, or GCP. Ensure efficient utilization of cloud resources to achieve cost-effectiveness and scalability. Understand and apply basic cloud governance and security principles. 4. Data Governance and Quality Establish data governance frameworks to ensure the reliability, security, and accuracy of data. Conduct regular data audits and validations to maintain data quality. Implement automated monitoring systems for anomaly detection and issue resolution.

What does a successful Oracle PL/SQL Developer - Application Support do At Fiserv, an Oracle PL/SQL Developer in the Application Support role is a key asset in ensuring smooth, error-free application functioning. This role is pivotal in managing and resolving technical issues, coding, and interacting seamlessly with various stakeholders to deliver exceptional technical solutions in the financial services domain. What you will do: Develop and analyze SQL queries and PL/SQL code. Debug, write, and review packages, stored procedures, functions, triggers, views, and other database elements. Collaborate effectively with Subject Matter Experts (SMEs), Architects, Core Technology experts, and Business Analysts. Support both new and existing product lines while maintaining high standards of code quality and reliability. Work efficiently within a team environment to troubleshoot and resolve complex issues with a proactive approach. Fulfill tasks during the shift from 3:00 PM to 12:00 PM to provide robust support and application stability. What you will need to have: 3+ years of experience with Oracle PL/SQL programming and SQL proficiency. 3+ years of experience in developing and analyzing complex SQL queries and optimizing PL/SQL code. 2+ years of experience in collaborating with various stakeholders, including SMEs and Business Analysts, to deliver solutions. Proven experience working on large-scale products within the financial services or banking domain. Bachelor s degree in Computer Science, Information Technology, or a related field and/or equivalent military experience. What would be great to have: 2+ years of experience in the banking domain for deeper application context and preemptive issue resolution strategies. Strong analytical skills to identify and resolve potential issues proactively, enhancing the applications performance and reliability. Excellent communication skills to articulate technical concepts effectively to non-technical stakeholders. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Req ID: 314827 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a AWS -Systems Integration Specialist Advisor to join our team in Bengaluru, Karn?taka (IN-KA), India (IN). Pipeline RR The following items are considered in scope and may be varied by mutual agreement with Esyasoft, depending on the specific requirements of the assignment: Cloud Infrastructure services- Build, Configure and perform activities related to AWS infrastructure components. Design, Build, Configure and perform activities related to Oracle Cloud Infrastructure. Prepare Technotes for TDA approvals. Prepare/ Review Technical design documents (HLD, LLD). Design, Build and perform activities related to Active Directory (AD) for AWS environments. AD separation activities. Design, Build and perform activities related to Okta, PAM Necessary Support (if requested) for Citrix/ Maximo infrastructure. Project support for AWS environment build. Project support on Oracle Cloud infrastructure. AWS account management. AWS security optimization. Build of new Syslog servers/load balancers in Data Staging via CF/Debugging of syslog logs and forwarding to sentinel Onboarding of CloudTrail/ Guard duty logs into sentinel. Necessary Support (if requested) for Patching. Change reviews, and impact assessments. Install agents on server/ client instances. Troubleshooting, Diagnosis and issue resolution. Create TRAP/TRM, Knowledge KT, Build notes and onboard into service. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You ll work extensively with tools like Postman/Insomnia , writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation andenablement , rather than core product development. Key Responsibilities: Develop and consume RESTful APIs for integrations with client systems Support customer onboarding, configuration, and technical enablement Integrate with CRM platforms like Salesforce, HubSpot, and Zoho Build scripts and tools to support customer-specific customisations Monitor product performance and resolve incidents in customer environments Act as a technical bridge between Customer Support, Product, and Engineering Document recurring issues, resolutions, and integration guides Gather and relay customer feedback to internal teams Collaborate with cross-functional teams to improve the overall customer experience Troubleshoot and resolve technical issues raised by customers Requirements 1-3 years of experience in a customer engineering or solutions engineering role Experience with RESTful APIs and third-party integrations Scripting experience (e.g., Python, Bash, or JavaScript) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Experience with CRM platforms like Salesforce, HubSpot, or Zoho Nice to Have Experience working in a SaaS or AI-based company Familiarity with authentication protocols (e.g., OAuth, JWT) Exposure to log monitoring and error tracking tools

Troubleshooting and Issue Resolution: Diagnose and resolve network-related issues reported by end-users or detected through monitoring tools. Collaborate with team members to analyse and troubleshoot network problems promptly. Network Monitoring and Maintenance: Assist in monitoring network performance, ensuring optimal functionality and addressing potential concerns proactively. Participate in routine maintenance tasks, such as updates, patches, and system upgrades. Con guration and Installation: Aid in the con guration, installation, and maintenance of network equipment, including routers, switches, rewalls, and other hardware devices. Collaborate with senior team members to implement network changes and improvements. Documentation: Maintain accurate and up-to-date documentation of network con gurations, procedures, and troubleshooting steps. Contribute to the creation and improvement of standard operating procedures (SOPs). Collaboration: Work closely with cross-functional teams, including system administrators, security professionals, and other IT personnel. Participate in team meetings, providing insights and updates on ongoing projects. Bachelor s degree in computer science, Information Technology, or a related eld. Working knowledge of network devices such as router, rewall, switches, and VPNs. Certi cations such as (CCNA), CompTIA Network etc preferred. 0-6 months of experience required. Only Male candidates can apply. Should own a vehicle for travel purpose.

Distribution Service Manager Location: Ahmedabad, GJ, IN, 382330 Req ID: 14113 Current employees: Job Title Distribution Service Manager Location (Surat, India) About Us Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. Job Summary We are seeking an experienced Service Engineer to install, commission, and maintain rotary air compressors. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. The role involves frequent travel, overtime, and ensuring customer satisfaction while managing stakeholder requirements. Responsibilities Timely addressing of service issues of Critical customers of all distributors DSM effectiveness to maintain DSI for this region Attending issue resolution and escalation calls of CPs like WIP, RMS, Tech Direct,TAVANT and DSM coordination meetings Train develops and coach channel partners, skill mapping of all CPs Drive, track support warranty management process Monitoring and supporting QR code monitoring process and support generating revenue Iconn trigger management and issues management via same Supporting regional sales team with air-end opportunities through SPM & other more opportunities like VFD through Tech leads Basic Qualifications Qualification: 3years Diploma in Mechanical/Electrical Travel & Work Arrangements/Requirements As per the business requirement Key Competencies Compressor knowledge: In-depth understanding of rotary air compressors, including installation, commissioning, and maintenance. Strong mechanical skills, including troubleshooting and repair of compressors and related equipment. Familiarity with electrical systems, including control circuits and motor control. Understanding of pneumatic systems, including piping, valves, and controls. What we Offer We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashment Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their teams hybrid work schedule requirements. We are looking for a passionate Backend Software Engineer to join the Fulfillment Optimization team. This team builds the platforms that determine how customer orders are fulfilled, optimizing for Wayfair profitability and customer delight. A big part of our work revolves around enhancing and scaling customer-facing platforms that provide fulfillment information on our websites, starting at the top of the customer funnel on the search pages all the way through orders being delivered. Throughout this customer journey, we are responsible for maintaining an accurate representation of our dynamic supply chain, determining how different products will fit into boxes, predicting how these boxes will flow through warehouses and trucks, and ultimately surfacing the information our customers need to inform their decision and the details our suppliers and carriers require to successfully execute on the promises made to our customers. We do all of this in milliseconds, thousands of times per second. What Youll Do: Take complex engineering problems, design appropriate solutions and deliver on them. Work on a variety of technologies - from system implementations, to software and tools built in house, to application systems delivering acceleration as a service. Implement robust, well-tested services. Provide technical design and code reviews for peers within your team. Provide insights into opportunity areas for the platform, influencing priorities and team roadmaps in close partnership with Engineering and Product leadership. What you ll Need: 3+ years of experience in software engineering and designing systems at scale. Experience in development of new applications using technologies such as Java, Python andSQL Experience with Cloud Native architecture in one of the big 3 providers (GCP, Azure, AWS). Experience with Continuous Integration (CI/CD) practices and tools (Buildkite, Jenkins, etc.). Experience leveraging monitoring and logging technologies (e.g. DataDog, Elasticsearch,etc.). Track-record of being a hands-on developer efficiently building technically sound systems. Strong verbal and written communication skills. Ability to work effectively with engineers, product managers, and business stakeholders alike. Proficient in effective troubleshooting and issue resolution techniques. .

Job Title: Senior Consultant - Integration Specialist Career Level - D3 Introduction to role Join AstraZeneca as a Integration Specialist. You will lead efforts to enhance application capabilities through seamless integration with other R&D systems. Your leadership and technical expertise will support our scientific teams in ensuring efficient data flow, interoperability, and optimized laboratory workflows. Accountabilities Lead Integration Development: Lead the design, development, and implementation of complex integrations between systems using technologies like Python, RestAPI, Java, and other programming language . These integrations are managed and deployed on the AWS platform. Strategic Collaboration: Directly collaborate with IT and scientific stakeholders to identify integration needs and develop strategic solutions that enhance laboratory workflows. Drive Workflow Automation: Oversee the utilization of APIs and scripting languages to automate data exchanges, ensuring efficient workflow processes. Ensure Data Integrity and Security: Lead efforts to uphold high standards of data integrity and security. System Oversight and Issue Resolution: Supervise system monitoring and troubleshooting to minimize disruptions, bringing to bear tools like RabbitMQ. Documentation and Standard Methodologies: Lead the creation and maintenance of comprehensive documentation and standard methodologies, ensuring consistent knowledge sharing across the team. Essential Skills/Experience Bachelor s degree in computer science, Information Systems, or a related field. Extensive experience with system integration in a scientific or laboratory environment. Proven proficiency in Python, Java, RestAPI, and familiarity with RabbitMQ and Mulesoft. Demonstrated familiarity with cloud platforms, particularly AWS or Azure. Excellent leadership, problem-solving, and communication skills. Excellent written and verbal communication skills in English. Desirable Skills/Experience Solid understanding and experience with GxP systems and compliance is advantageous but not essential. At AstraZeneca, our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Here you can innovate, take ownership, and explore new solutions in a dynamic environment that values diversity and inclusivity. Date Posted 29-May-2025 Closing Date 30-Jun-2025

Introduction: Digital Transformation Solutions (DTS) . Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility Empower companies to create new digital business models, enter new markets, and improve customer experiences What You Will Do Candidate with 4+ years experience in UI Development Should be based out of Bangalore. Technologies required: JAVA, Apache Wicket, ExtJS, Java Script, Spring, Angular Good hands on in Angular project (migration from legacy technologies ) development would add a great value. Good debugging skills with fast learning curve are mandatory. Handson with JIRA, Git & Git based development workflows, Jetty/tomcat What Makes You Eligible Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Dedicated performer & team player with the ability to advocate appropriately for product quality. Relentless learner with a dedication to learn new technologies and test methods Self-driven and Innovative to drive continuous improvements in Test process Resourcefulness in triaging problems and coordinating with multiple teams for issue resolution Strong written, verbal communication and inter personal relationship skills You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . If you re ready to innovate and do work that makes a lasting impact, join our talent community today !

Career Opportunities Position Center Manager- Bancassurance Band 4 Reporting to Regional Manager - Bancassurance Function Bancassurance- YBL Sales Key Responsibility Areas Recruit, train and Supervise executives to achieve the agreed business targets and insurance sales in the defined cluster (40 and odd branches) and building a progressive partnership with the bank. Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence & derive customer satisfaction. Participate in the hiring process, Counsel and Mentor performance, Conduct Fortnightly PRPs, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank Relationship. Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of owned as well partner teams. To ensure that the system requirements are met in order to the relationship is productive and mutually beneficial and compliant with all regulatory requirements. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measure of Success CBP, Case Size, manmonths, Paid cases Initiatives deployed-Plan VS actual Customer satisfaction scores. Hiring vs. objectives Employee Satisfaction Scores Feedback from Partner Channel Partner feedback Adverse observations in Audit Scores Incremental business results (Leads / policies etc.), Spend - Budget vs. actual Desired qualifications and experience Master of Business Administration or equivalent 5-7 years of experience in Sales, prior experience in Insurance essential with min 2 years of team handling experience. Career Opportunities Position Center Manager- Bancassurance Band 4 Reporting to Regional Manager - Bancassurance Function Bancassurance- YBL Sales Key Responsibility Areas Recruit, train and Supervise executives to achieve the agreed business targets and insurance sales in the defined cluster (40 and odd branches) and building a progressive partnership with the bank. Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence & derive customer satisfaction. Participate in the hiring process, Counsel and Mentor performance, Conduct Fortnightly PRPs, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank Relationship. Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of owned as well partner teams. To ensure that the system requirements are met in order to the relationship is productive and mutually beneficial and compliant with all regulatory requirements. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measure of Success CBP, Case Size, manmonths, Paid cases Initiatives deployed-Plan VS actual Customer satisfaction scores. Hiring vs. objectives Employee Satisfaction Scores Feedback from Partner Channel Partner feedback Adverse observations in Audit Scores Incremental business results (Leads / policies etc.), Spend - Budget vs. actual Desired qualifications and experience Master of Business Administration or equivalent 5-7 years of experience in Sales, prior experience in Insurance essential with min 2 years of team handling experience.

What Youll Do The Tax & Compliance Specialist Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions. You will be reporting to the Manager - Compliance and will work from the Pune office What Your Responsibilities Will Be You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. What Youll Need to be Successful Minimum 8 10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability. Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Minimum 8 10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability. You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization.

Key Responsibilities Conduct product usage trainings with clients to onboard and drive product adoption Conduct patient balance quality assurance (QA) checks and escalate inconsistencies Debug and correct patient balance and charge issues Review and close out customer support issues and error logs Communicate findings clearly and confidently with internal stakeholders and clients Collaborate with cross-functional teams to resolve client issues quickly and accurately Continuously improve workflow and suggest ways to enhance operational efficiency Qualifications & Skills Bachelors degree, preferably in STEM or fields such as Economics or Business 12 years of work experience post-college in a similar role Experience in a client-facing environment Strong English communication skills—both written and verbal Comfortable speaking with English-speaking clients High attention to detail and ability to work with large data sets Proficient in Microsoft Excel, Google Sheets, and general computer usage Fast learner, adaptive to new tools, workflows, and technologies Strong problem-solving skills and the ability to work independently with minimal supervision Comfortable working in a metrics- and performance-driven environment

Job Summary: The Team Lead (Central Support Team) is expected to support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: Monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations Respond to associate queries on real time basis providing education to associates with the goal of achieving first contact resolution and excellent seller experience Drive opportunities for efficiency through daily floor observations Serve as the first point of contact for any seller escalations and ANDON cases Conduct weekly audit on seller cases/ associate activities for performance on quality scorecard and provide coaching to improve performance Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Liaise with partner teams for contingency management and holiday planning Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience Coordinate with other departments such as seller support, Business team and program team for faster issue resolution Creation of monthly node level distribution, roster management to execute daily staffing plans Create various sets of daily, weekly and monthly business reports - Bachelors degree - Speak, write, and read fluently in English - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Experience with Microsoft Office products and applications - Experience with Excel