725 Issue Resolution Jobs - Page 22

International Technical Voice Process Experience -1 year min in Int Technical Process Qual: Graduation Mandatory Location -Bangalore Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478/genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA + Incentives + Allowances

Candidate will be required to provide technical support to the client through voice / non voice process. The candidate will take client software requirement and give to development team, test the software and deliver to client Required Candidate profile Candidate should have good communication skill Candidate should be Confident Candidate should be techno savy. It is an office work. MS Office knowledge is must. Only male candidates can apply

A digital customer service manager plays a crucial role in addressing a company's customer service operations. Whose focused area is on addressing customer complaints, queries and enquiries from various sources. Manager responsibility is ensuring high-quality support and resolution to customers. Managers should have a deep understanding of business functions. Job Title: Customer Service Manager Key Responsibilities: Customer Support: Address and resolve customer complaint, query and enquiry related to digital assets, including transactions, account management, and platform navigation Team Leadership: Manage and supervise customer service representatives and support staff. Team Management: Lead a team of customer service representatives specializing in digital assets, ensuring they are knowledgeable and effective in their roles. Training and Development: Develop training programs for new staff and provide ongoing training to support functional team. Develop training materials and programs to educate staff on digital assets and service best practices. Performance Monitoring: Track team performance metrics and individual performance to ensure high standards of service. Customer Engagement: Address customer inquiries and complaints effectively, working to resolve issues promptly. Build strong relationships with customers through ongoing, meaningful interactions. Process Improvement: Analyze customer service processes and implement improvements to enhance efficiency and customer satisfaction. Compliance Oversight: Ensure that customer interactions comply with regulatory standards relevant organizational policies. Reporting: Prepare reports on customer service operations, feedback, and areas for improvement. Issue Resolution: Handle escalated customer issues, working to resolve complex problems efficiently. Feedback Loop: Gather customer feedback regarding digital asset services and work with product development teams to enhance offerings. Required Skills: Communication: Excellent verbal and written communication skills to interact effectively with customers and team members. Problem-Solving: Strong analytical and problem-solving abilities to address customer issues efficiently. Empathy: Ability to understand and respond to customer needs and concerns with sensitivity. Leadership: Proven leadership skills to manage and motivate a team. Technical Proficiency: Familiarity with customer service software and tools. Qualifications: Education: Bachelors degree in Business Administration, Communications, or a related field is often preferred. Experience: Previous experience in customer service roles, with a minimum of 3-5 years in a supervisory or managerial position. Previous experience specific to digital assets is a significant advantage. Personal Attributes: Strong customer-centric mindset with customer-focused and attentive to detail. Patience and resilience in high-pressure situations. Ability to adapt to changing circumstances and diverse customer needs.

Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products Responsibilities: Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities. Lead skilled resources with unique/different technical background spanning from Onboard/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs. Help influence new requirements to better serve the needs of the customer. Develop Key OKRs and Objectives for team success. Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders. Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data. Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams. For escalated concerns, ensure next steps / actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLAs. Act as an early-Quality liaison with Advanced/Strategy/Feature and Product teams to avoid late Quality fixes in the field. Lead any Quality forecast analysis on Fleet feature deployments. Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints. Establish End-Customer feedback mechanisms and KPIs on all responsible features. Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders. Innovative and able to find win-win solutions in the face of conflicting needs. Ability to influence product design through lessons learnt from quality feedback channels. Data driven, but also needs the ability to drive to conclusions with imperfect/incomplete data. Follow the 5D/8D Process, with main focuses on ICA/PCA/PRA. Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact). Strong communication and presentation skills. Qualifications/Requirements: EE / CS / Bachelor of Science / MBA degree 5+ years of experience delivering products or managing quality in a technical function 2+ years of experience on Vehicle Connectivity and Vehicle launches. 2+ years of experience driving quality concerns is desired. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

Overall 12+ yrs of EPM tools exp (Oracle HFM, Planning, FDMEE) 3+ years experience with OneStream Software implementations 5+ years Financial Consolidation project management experience with a strong focus on OneStream Software or Oracle Hyperion Financial Management (HFM) implementations At least two full lifecycle OneStream Software project as a Solution Architect Strong verbal, presentation, and written communication skills Proven business knowledge as well as OneStream Software application specific functional knowledge Will have to work with various stakeholders as an advisor to help the team define and implement sustainable, strategic initiatives Will gather requirements, plan delivery, and assess risks, Will focus on technical delivery and will be responsible for the quality of deliverables Will identify and escalate the issues associated with deliverables in a timely manner Will be expected to understand any issues raised by leads/onsite teams and its impact on his/her work Will work independently with minimum technical/functional direction from the leads Will be owning modules and provide guidance to junior staff on their deliverables Preparation of key deliverables such as Requirement s document, Design document, Test plans, Training materials, Innovate and create accelerators that will simplify repetitive work, Exposure to traditional and Agile project delivery Ability to handle multiple projects simultaneously at different locations Ability to build, manage and foster a team-oriented environment for teams located across Locations, must have worked on proposals cycle Will be expected to contribute towards various practice building activities University degree in business, computer science or equivalent Demonstrated ability to manage project scope and client expectations Demonstrated follow-through on assignments and issue resolution Demonstrated ability to manage and develop employees

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve issues promptly. Provide excellent customer service by understanding their needs and concerns. Utilize problem-solving skills to address complex customer complaints effectively. Collaborate with internal teams to resolve technical issues related to gaming platforms. Desired Candidate Profile 0-2 years of experience in BPO or call center environment. Excellent communication skills in English (spoken) for effective issue resolution. Ability to work on an Inbound process handling multiple tasks simultaneously. Strong analytical thinking and problem-solving skills for resolving customer queries efficiently.

Job Title Distribution Service Manager Location (Surat, India) About Us Job Summary We are seeking an experienced Service Engineer to install, commission, and maintain rotary air compressors. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. The role involves frequent travel, overtime, and ensuring customer satisfaction while managing stakeholder requirements. Responsibilities Timely addressing of service issues of Critical customers of all distributors DSM effectiveness to maintain DSI for this region Attending issue resolution and escalation calls of CPs like WIP, RMS, Tech Direct,TAVANT and DSM coordination meetings Train develops and coach channel partners, skill mapping of all CPs Drive, track support warranty management process Monitoring and supporting QR code monitoring process and support generating revenue Iconn trigger management and issues management via same Supporting regional sales team with air-end opportunities through SPM & other more opportunities like VFD through Tech leads Basic Qualifications Qualification: 3years Diploma in Mechanical/Electrical Travel & Work Arrangements/Requirements As per the business requirement Key Competencies Compressor knowledge: In-depth understanding of rotary air compressors, including installation, commissioning, and maintenance. Strong mechanical skills, including troubleshooting and repair of compressors and related equipment. Familiarity with electrical systems, including control circuits and motor control. Understanding of pneumatic systems, including piping, valves, and controls. What we Offer We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashment Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Colorado Resident? Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Skill- SAP Fieldglass Consultant Experiance-7 to 13 Years Location-Bangalore, Hyderabad,Pune Detailed JD- SAP Fieldglass Consultant Role Description :Design, build, configure, test & support application to meet business process and application requirements. Mandatory Skills: SAP Fieldglass (Contingent Workforce, Services Procurement & Profile Worker, Custom Reporting, Integration knowledge for SAP ECC/S/4HANA, SAP Ariba & Non-SAP applications, Data requirement & Connector functionality) Relevant Experience: 1 E2E implementation, Support or Rollout experience Key Responsibilities : SAP Fieldglass implementation knowledge (Requirement gathering, fit-gap analysis, system configuration & customization, cutover, Go-live, etc.) Integrated business flow with SAP Ariba, SAP ECC or S/4HANA SAP Fieldglass day-to-day support activities Defect analysis and issue resolution of support incidents Identify & resolve interface issues Work independently and lead others Experience : Experienced in SAP Fieldglass implementation, configurations, support, rollout and testing for Contingent Workforce, Services Procurement (SOW Based Services), Profile Worker, Custom Reporting, Integration Experienced in SAP Fieldglass implementation & rollouts for various countries Involved on creating master data, configuration and reporting setup Extensive working knowledge of Integration setup SAP Fieldglass with SAP Ariba, SAP ECC or S/4HANA Integration experience with ASAPIO Cloud Integrator will be an added advantage. Working experience of Agile/Activate Project Methodology.

. Summary of This Role Leads cross-functional teams to provide agile-based project deliverables and facilitates the teams work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team. What Part Will You Play? Uses the ability to communicate clearly and concisely to conduct Daily Scrum meetings. Guides and develops clear Sprint standards while keeping team engaged and on task. Responsible for enacting Scrum values and practices. Provides updates on the teams performance, removing impediments that hinder team progress and facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s). Guides team to adhere to working agreements, helps to resolve impediments and creates a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development. Creates a team environment by establishing trust and transparency through collaboration & communication. Promotes a collaborative team environment that fosters creativity and innovation. Engages team with making appropriate commitments through story selection and task definition; encourages discussion and conflict resolution. Initiates, builds and maintains positive relationships with IT and internal customers to help facilitate effective completion of project work. Partners with the development leads or appropriate team member for capacity planning and resource allocation in Agile tools. Guards and shields the team(s) from distractions and interruptions from external interferences. Coaches teams to break down business requirements into stories and tasks. Promotes and leads team to continuous improvement of structure, processes and tooling to enable the teams to deliver increased value. Champions accountability within and outside the team. Routinely demonstrates a good understanding of the overall business and of the business and technical terms presented. Uses strong analytical and problem resolution skills to identify difficult sources of impediments. What Are We Looking For in This Role? Minimum Qualifications Bachelors Degree Degree in a related field of study from an accredited university. Additional related TSYS experience may be considered in lieu of a degree. Typically Minimum 4 Years Relevant Experience Required Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department. Minimum of 2 years Agile experience. Certified Scrum Master Preferred Qualifications Typically Minimum 6 Years Relevant Exp Strong knowledge of Agile approaches, previous experience with Agile tools and techniques. Other Agile project management certifications (CSM, SAFe, PMI-ACP) What Are Our Desired Skills and Capabilities? Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Communication - Has expert communication, collaboration and facilitation skills. Managing Multiple Priorities - Has highly developed time management skills to manage competing priorities. Highly adaptable to changing environment and priorities. Issue Resolution - Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team. .

ManekTech is looking for Project Manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

The Platform Support & Quality Assurance Specialist will be responsible for ensuring seamless platform operations, proactive issue resolution, data reconciliation, and documentation management. The role requires a strong analytical mindset, excellent coordination skills, and a keen eye for process improvement. Job Details Location, Department Unit and Reporting Location: Noida Department: IT-ITeS Sector Skills Council Nasscom Reporting To: Platform Lead Basic Functions/ Job Responsibility 1. First Level Support for Platform Issues Address platform-related queries and resolve minor tickets efficiently. Collaborate with relevant teams to address major issues requiring technical fixes. 2. Support Governance for Platform Issues Monitor weekly ticket closures across L1 and L3 teams. Identify delays and escalate concerns to the internal support team. 3. Quality Assurance Conduct daily platform monitoring to detect performance issues, user flow inefficiencies, UI/UX improvements, and potential bugs proactively. 4. Data Sanity & Reconciliation Perform fortnightly/monthly reconciliation of assessment data between various systems. Verify data consistency to ensure learners meeting the criteria have appropriate records in place. Conduct data reconciliation between multiple stakeholders. 5. Documentation & Compliance Create, maintain, and version-control all related documents (DDD, Workflows, BRD/PRD, etc.). Secure necessary approvals for document finalization. 6. Course & Content Partner Onboarding Conduct regular meetings with technology partner to oversee integration and configuration timelines. Facilitate coordination among stakeholders to mitigate delays. Guide teams to ensure timely completion of relevant steps. Knowledge, Skills, Qualifications, Experience Organizational Values: Our organization is committed to fostering excellence, collaboration, and innovation. The Platform Support & Quality Assurance Specialist will be expected to embody these values: Integrity & Accountability: Uphold transparency in all processes while taking ownership of tasks. Customer-Centric Approach: Prioritize user experience and satisfaction while addressing platform concerns. Continuous Improvement: Proactively identify inefficiencies and suggest improvements for optimal performance. Collaboration & Teamwork: Foster strong cross-functional relationships to drive seamless operations. Innovation & Adaptability: Embrace emerging technologies and adapt to evolving business needs. Required Skills & Qualifications: Bachelors/master s degree in computer science, IT, or a relevant field. Strong understanding of platform operations and support systems. Experience with data reconciliation and documentation management. Excellent problem-solving and communication skills. Ability to coordinate with multiple stakeholders effectively. Preferred Qualifications: Prior experience working in platform governance or quality assurance roles. Knowledge of UI/UX best practices and issue detection methodologies.

Job Description: Key Responsibilities Area 1. Client Relationship Management & Retention Maintain high levels of client satisfaction through proactive communication, responsiveness, and timely issue resolution. Build long-term relationships and ensure consistent client engagement to drive repeat business and loyalty. Drive CSAT/NPS surveys and act on feedback for continuous improvement. 2. Account Growth & Revenue Expansion Identify and pursue upselling and cross-selling opportunities within existing accounts. Understand client business needs and align service offerings accordingly to increase account value. Meet or exceed revenue growth targets through strategic account expansion. 3. Project Coordination & Timely Delivery Ensure all client projects are delivered on time, meeting quality and accuracy standards. Coordinate effectively with internal teams (e.g., production, quality, and sales) to manage deliverables without delays or escalations. Monitor project progress and address risks or delays proactively. 4. Reporting, Documentation & Compliance Maintain clear, accurate, and up-to-date records of client interactions, project briefs, and meetings. Ensure timely submission of reports, trackers, and client status updates. Comply with internal documentation standards and audit requirements. 5. Strategic Planning & Stakeholder Communication Participate actively in quarterly business reviews and account planning sessions. Contribute insights to strategic decision-making through client intelligence and market knowledge. Maintain regular, structured communication with key clients and internal teams to align goals and expectations. Responsibilities: Requirements: Excellent Communication Skills

As a Support Service Manager (SSM) , youll provide personalized support to our Ultimate Support plan customers, ensuring clear communication, regular updates, and seamless collaboration with Technical Account Managers (TAMs). Your role involves coordinating with both customers and internal Adobe teams to expedite issue resolution and enhance transparency . Additionally, youll establish positive relationships across various internal departments. What You ll Do: Key responsibilities include: Partnering with TAMs to deliver top-notch customer support, starting with smooth onboarding for new Ultimate customers. Reviewing daily Ultimate customer issues, ensuring high-quality updates aligned with priority and business impact. Leading support case queue reviews, ensuring accurate prioritization and progress visibility . Providing oversight for critical support issues , delivering personalized customer management until resolution. Contributing to service reviews , identifying successes and areas for improvement. Defining and maintaining the Service Improvement Plan , communicating progress updates. Conducting customer-specific Root Cause Analysis (RCA) post-significant events. Providing Support Health data and insights to the Ultimate delivery team, aiding in evaluating customer Technical Health. To succeed in this role, youll need: Business Insight : Understand customer needs alongside Adobes business goals, with strong problem-solving skills and experience analyzing data trends . Results Focus: Mentor and coach team members, prioritizing long-term strategic improvements over short-term results. Influence: Demonstrate a track record of leading virtual teams globally, effectively communicating with senior stakeholders. Strong Communication Skills : Articulate plans and ideas effectively, showing passion and handling urgent customer communications. Support Experience: Extensive experience supporting high-profile Enterprise customers or leading technical support teams, with a focus on customer success and collaboration . Organizational Skills: Ability to prioritize, manage, and implement projects effectively across multiple functions. .

Senior QA Engineer Company Overview: Virtana delivers the industry s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform. Position Overview: As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If

Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their teams hybrid work schedule requirements. The Platform Insights team is looking for smart, passionate and curious people who are excited to help us scale, support, and engineer our database, distributed analytic, and dashboards. With the broad reach of the technologies we are using you will have the opportunity to grow your network and skills by being exposed to new people and ideas who work on a diverse set of cutting-edge technologies. If you are the type of person who is fascinated by engineering extremely large and diverse data systems and if you are passionate about troubleshooting challenging technical problems in a rapidly innovating cloud environment, you could be a great fit. What Youll Do: Take complex engineering problems, design appropriate solutions and deliver on them fairly independently with limited oversight. Work on a variety of technologies - from system implementations, to software and tools built in house, to application systems delivering acceleration as a service. Architect and implement robust, well-tested services. Provide technical design and code reviews for peers within your team and across the broader Engineering Effectiveness org. Provide insights into opportunity areas for the platform, influencing priorities and team roadmaps in close partnership with Engineering and Product leadership. Be a multiplier, mentor other engineers on the team and help them become more productive and implement engineering best practices. Promote a culture of engineering excellence, up-leveling the technical expertise of engineers across Engineering Effectiveness org. What you ll Need: 3+ years of experience in software engineering and designing systems at scale. Experience in development of new applications using technologies such as Java, Python or C#; SQL; Cloud Native architecture in one of the big 3 providers (GCP, Azure, AWS). Experience with Continuous Integration (CI/CD) practices and tools (Buildkite, Jenkins, etc.). Experience leveraging monitoring and logging technologies (e.g. DataDog, Elasticsearch, InfluxDB, etc.). Track-record of being a hands-on developer efficiently building technically sound systems. Strong verbal and written communication skills. Ability to work effectively with engineers, product managers, and business stakeholders alike. Experience mentoring engineers and leading code reviews. Proficient in effective troubleshooting and issue resolution techniques. .

1. About Us SmartDocs is an AI-powered Source-to-Pay platform designed to help enterprises build resilient, sustainable, and efficient supply chains . Our dual mission is to enable large enterprises to streamline Source-to-Pay (S2P) operations, while also making it easier for suppliers to do business with them. Through intelligent automation and a collaborative platform experience, SmartDocs creates a powerful ecosystem that delivers measurable outcomes for both customers and suppliers. 2. What We are Our Values in Action Take Ownership: We move with purpose and accountability. Health Comes First: We respect boundaries, support balance, and believe in sustainable success. Be Good, Do Good: We treat people with respect, give back when we can, and always aim to leave things better than we found them. This is the foundation of who we are and how we grow together at SmartDocs. This is best place for the one who have the Thirst to Learn. 3. What We are Looking for Core Strengths: Excellent verbal and written communication, interpersonal, and leadership skills Ability to manage multiple priorities and deliver under pressure Professional presence with an ownership-driven, accountable mindset Strong analytical and cross-functional collaboration capabilities Must be a Client Harmony Specialist, go getter attitude and a client champion. Functional & Technical Expertise: 5-10 years of experience in SAP MM or FI modules , with techno-functional expertise Hands-on experience with at least 3 end-to-end SAP implementations (ECC or S/4HANA) Strong understanding of Procure-to-Pay (P2P) Cycle , Accounts Payable (AP) , and Inventory Management Knowledge of configuration, integration points (MM-FI, MM-SD), and business process mapping Ability to work on custom developments with ABAP teams (spec writing, testing, validation) 4. What You will do Act as the bridge between business stakeholders and technical teams for SAP MM & FI modules Gather and analyze business requirements, create functional specs, and coordinate with development teams Perform configurations in MM and FI (P2P, AP, GR/IR, tax handling, etc.) as per project needs Lead and support implementation, upgrade, and rollout projects across global clients Conduct functional testing, defect analysis, and user training sessions Ensure adherence to SAP best practices and SmartDocs quality standards Support post-go-live activities, issue resolution, and process optimization initiatives 5. What we offer Health insurance and wellness benefits Work on impactful projects with global enterprise clients Competitive compensation and a flexible work culture Internal mobility, learning opportunities, and career advancement Join a purpose-driven company that s transforming the future of procurement

About Job As a Customer Support Executive in our fintech company, you will be the first point of contact for our clients, providing exceptional service and support across various channels. Your role is crucial in ensuring customer satisfaction, resolving inquiries, soft reminder for collection/repayments and contributing to the continuous improvement of our services. Key Responsibilities Customer Interaction : Respond promptly to customer inquiries via phone, email, chat, and social media, ensuring a seamless and positive experience. Issue Resolution : Address and resolve customer issues related to accounts, transactions, and services, escalating complex cases to appropriate departments. Account Assistance : Assist customers with account setup, balance inquiries, transaction status, and other account-related concerns. Feedback Collection : Gather customer feedback to identify areas for improvement and contribute to product and service enhancements. Documentation : Maintain accurate records of customer interactions, feedback, and resolutions in the companys CRM system. Compliance Adherence : Ensure all interactions comply with regulatory and data security standards. Collaboration : Work closely with technical support, product, and compliance teams for seamless issue resolution. Skills : Strong verbal and written communication skills. Ability to handle high-pressure situations professionally. Familiarity with CRM tools and ticketing systems is a plus. Knowledge of fintech products, banking, or payment processing is an advantage.

SuperOps is a SaaS start-up empowering IT service providers and IT teams around the world with cutting-edge, future-ready, AI-powered technology. Backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban (serial entrepreneur) and Jayakumar Karumbasalam (IT veteran), SuperOps is reshaping the IT world by replacing legacy solutions with modern, seamless experiences.We believe in building exceptional products and having fun along the way. Join our A-star team of superheroes. At SuperOps, we re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Specialist, you ll be the trusted advisor to our customers, helping them realize maximum value from our platform.You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. What Youll Do: Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and e cient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities. Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly. Product Adoption: Proactively engage with customers to drive product adoption and usage.Identify opportunities to enhance customer value through upselling or cross-selling additional products or features. Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories. Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly. Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs. Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them. Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS. Minimum 1 year of Customer Success Experience is Must. Strong communication and interpersonal skills. Ability to understand and articulate technical concepts. Demonstrated ability to manage multiple customer accounts and prioritise effectively. Proactive mindset with a focus on problem-solving. Familiarity with CRM software and customer success tools. Ready to work in Night Shifts. Oops, weve hit a glitch. Try entering the details again.

WE ARE HIRING! Oracle Demantra Techno-Functional 6+ Years Experience Walk-In Drive OSI Digital Date: 31st May 2025 (Saturday) Time: 10 AM 2 PM Venue: Plot #37, Hitech City Rd, Madhapur, Hyderabad 500081 Apply Now: [email protected] Job Description OSI Digital is seeking an experienced Oracle EBS Developer to contribute to new implementations, upgrades, and ongoing support initiatives. At OSI, high-performing individuals are recognized through our structured recognition programs. We also offer opportunities for deserving candidates to enhance their skillsets in Oracle Cloud or across other platforms such as Salesforce, BI development, and more. Responsibilities Collaborate with Oracle functional analysts to understand business requirements and translate them into detailed technical design documents (MD70). Design, develop, and unit test technical solutions based on functional specifications. Adhere to service level agreements for production support, ensuring timely issue resolution. Conduct code reviews in alignment with established coding standards. Provide technical guidance and mentorship in areas of expertise. Required Skills 6 to 8 years of hands-on experience in Oracle EBS technical development. Experience in technical development within Oracle ASCP and/or Demantra modules. Strong proficiency in SQL, PL/SQL, data conversions, interfaces, and BI Publisher reports. Familiarity with AOL (Applications Object Library) concepts. Please Note: We are currently not considering candidates who are unable to work from an office environment.

Step into the role where you will be overseeing the servicing of syndicated loans. The role requires expertise in syndicated loan servicing, strong leadership abilities, and a deep understanding of risk mitigation practices and ensuring compliance with loan agreements, timely interest and principal payments and effective coordination among agent banks and asset management to mitigate risks and enhance operational efficiency Key requirements for the role: Strong understanding of syndicated loan structures, terms, and servicing requirements. Exceptional leadership, communication, and interpersonal skills, with the ability to engage and motivate teams. Proven experience in LIQ or Loan Syndication Shift timings- US operating hours Actively manage risk related to loan servicing, including credit, operational. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you are responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations TL, you will be directly responsible for the day to day operations, including transaction processing - payments and receivable; ecommerce payments; client service & and database controls. You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located. Job Responsibilities Process electronic, manual transactions and reconciliations. Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Be a back-up for other processes within the department. Perform product verification tests (PVTs) on the system as and when required. Run assigned process improvement projects. Required Qualifications, Skills and Capabilities Bachelors/ Post Graduate degree in finance, accounting, business, or related field. Minimum of 5 years of experience in cash operations, payments processing, or financial services. Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels. Proven leadership abilities, including team management, coaching, and performance evaluation. Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills Fluent written and oral communication skills in English.

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will be responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations TL, you will be directly responsible for the day to day operations, including transaction processing - payments and receivable; ecommerce payments; client service & and database controls. You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located. Job Responsibilities Process electronic, manual transactions and reconciliations. Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures. Mail correspondence timely with internal and external clients. Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors. Be a back-up for other processes within the department. Perform product verification tests (PVTs) on the system as and when required. Required Qualifications, Skills and Capabilities Minimum 3 years work experience in payment operations/cash operations Understanding of and experience in Payments, Swift, Correspondent banking etc. Client focus minded Knowledge of various aspects of International Payment Processing Operations Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. Intermediate experience using Microsoft Office, including Excel and PowerPoint Fluent written and oral communication skills in English.

Join us as Senior Analyst - IDO Trade and Working Capital, where you will manage and oversee key trade finance operations, ensuring compliance and smooth processing of transactions. To be successful as the Senior Analyst - IDO Trade and Working Capital , you should have experience with: Strong knowledge of letters of credit, bank guarantees, and trade remittances. Expertise in trade and working capital products. Experience in an Indian corporate banking environment. Effective communications skills to handle stakeholder interaction and ensure seamless trade operation. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Assist in the development and execution of test plans and test cases for new system implementations. Perform functional, integration, and regression testing to validate new features and system changes. Document test results, report defects, and work with development teams to facilitate issue resolution. Support the creation and maintenance of QA documentation, including test scripts, test cases, and defect logs. Participate in the review and analysis of implementation requirements to ensure comprehensive testing. Collaborate with QA and project teams to ensure timely and effective testing and validation. Contribute to process improvements by identifying and suggesting enhancements to QA practices.

Possession Coordination: Schedule and manage possession dates, ensuring timely handovers to buyers. Documentation Management: Ensure all necessary documents, including possession letters, sale deeds, and NOCs, are prepared and handed over to buyers. Buyer Communication: Serve as the primary point of contact for buyers during the possession process, addressing queries and concerns promptly. Quality Checks: Conduct final inspections of properties to ensure they meet quality standards and are ready for possession. Compliance: Ensure all legal and regulatory requirements are met during the possession process. Issue Resolution: Address and resolve any post-possession issues or defects reported by buyers. Reporting: Maintain and update records related to possession activities, providing regular reports to management.