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VSH Hospital
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IP / OP Coordinator | VSH

IP / OP Coordinator | VSH

VSH Hospital

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Service delivery Quality improvement Interpersonal skills PDF Conflict resolution Billing Patient care Healthcare Scheduling Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Interested can call or whats app on 7022660333. An IP (Inpatient) Coordinator in a hospital manages the flow of patients admitted for inpatient care, ensuring a smooth and efficient admission, stay, and discharge process. They act as a central point of contact for patients, families, and healthcare professionals, facilitating communication and coordinating various aspects of patient care. An Outpatient (OP) Coordinator in a hospital oversees the daily operations of the outpatient department (OPD), ensuring smooth patient flow, efficient service delivery, and a positive patient experience. They manage patient registration, appointment scheduling, and follow-up, while also addressing patient inquiries and resolving issues. They also monitor wait times and work to minimize delays.

Responsibilities

Key Responsibilities OP Coordinator:

Facilitating patient registration and check-in processes.

Scheduling appointments (new and follow-up).

Directing patients to the appropriate departments or staff.

Managing patient flow and minimizing wait times.

Operational Oversight: Ensuring efficient service delivery within the OPD.

Monitoring and managing queues at various points (e.g., billing, registration).

Addressing patient inquiries and resolving issues.

Maintaining a clean and organized OPD environment.

Coordinating with other departments and staff (e.g., nurses, doctors).

Ensuring all SOPs are followed.

Identifying and addressing potential issues or delays proactively.

Working to improve patient satisfaction and experience.

May be involved in quality improvement initiatives.

Providing information to patients about services and procedures.

Communicating with patients about delays or other issues.

Maintaining clear communication with all relevant stakeholders.

May be involved in training and supervising other staff.

Technical Skills:

Proficiency in hospital information systems (HIS) and other relevant software.

Basic understanding of medical terminology.

May be required to use self-service kiosks.

Skills and Qualifications:

Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, staff, and other stakeholders.
Organizational Skills: Strong organizational skills are needed to manage multiple tasks and priorities effectively.
Problem-Solving Skills: The ability to identify and resolve issues quickly and efficiently is crucial.
Customer Service Skills: A patient-centered approach and the ability to provide excellent customer service are essential.
Interpersonal Skills: The ability to work effectively with a diverse range of people is important.
Technical Skills: Proficiency in hospital information systems and other relevant software is often required.
Knowledge of Healthcare: Understanding of healthcare regulations, patient safety protocols, and quality improvement initiatives is beneficial.
Experience: Previous experience in a similar role within a hospital or healthcare setting is often preferred.

Key Responsibilities IP Coordinator :

Patient Admission and Discharge: Coordinating the admission process for inpatients, including verifying insurance, obtaining necessary documentation, and assigning beds. Assisting with the discharge process, ensuring all necessary paperwork and arrangements are in place.
Patient Care Coordination: Monitoring patient progress throughout their stay, addressing any concerns or issues that arise, and facilitating communication between patients, families, and healthcare teams.
Communication and Liaison: Serving as a point of contact for patients, families, and hospital staff, communicating relevant information and ensuring effective coordination between various departments.
Record Management: Maintaining accurate and up-to-date patient records, including admission details, medical histories, and care plans.
Problem Solving and Conflict Resolution: Addressing patient complaints and concerns, mediating conflicts, and facilitating resolutions.
Quality Improvement: Identifying opportunities for improving patient care processes and workflows, and contributing to quality improvement initiatives.
Financial Counseling: Providing financial counseling to patients and families regarding treatment costs and payment options.
Ensuring Patient Satisfaction: Managing patient expectations, ensuring they are satisfied with the services provided, and addressing any issues that may impact their experience.
Compliance and Reporting: Ensuring adherence to hospital policies and procedures, and preparing reports on patient flow, bed management, and other relevant metrics.

Skills and Qualifications:

Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to work independently and as part of a team.
Problem-solving and conflict-resolution skills.
Knowledge of medical terminology and hospital procedures.
Proficiency in using electronic health record systems and other relevant software.
Experience in a healthcare setting is often preferred.

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IP / OP Coordinator | VSH