IP / OP Coordinator | VSH

3 - 8 years

5 - 10 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Interested can call or whats app on 7022660333. An IP (Inpatient) Coordinator in a hospital manages the flow of patients admitted for inpatient care, ensuring a smooth and efficient admission, stay, and discharge process. They act as a central point of contact for patients, families, and healthcare professionals, facilitating communication and coordinating various aspects of patient care. An Outpatient (OP) Coordinator in a hospital oversees the daily operations of the outpatient department (OPD), ensuring smooth patient flow, efficient service delivery, and a positive patient experience. They manage patient registration, appointment scheduling, and follow-up, while also addressing patient inquiries and resolving issues. They also monitor wait times and work to minimize delays.
Responsibilities
Key Responsibilities OP Coordinator:
  • Facilitating patient registration and check-in processes.
  • Scheduling appointments (new and follow-up).
  • Directing patients to the appropriate departments or staff.
  • Managing patient flow and minimizing wait times.
  • Operational Oversight: Ensuring efficient service delivery within the OPD.
  • Monitoring and managing queues at various points (e.g., billing, registration).
  • Addressing patient inquiries and resolving issues.
  • Maintaining a clean and organized OPD environment.
  • Coordinating with other departments and staff (e.g., nurses, doctors).
  • Ensuring all SOPs are followed.
  • Identifying and addressing potential issues or delays proactively.
  • Working to improve patient satisfaction and experience.
  • May be involved in quality improvement initiatives.
  • Providing information to patients about services and procedures.
  • Communicating with patients about delays or other issues.
  • Maintaining clear communication with all relevant stakeholders.
  • May be involved in training and supervising other staff.
  • Technical Skills:
  • Proficiency in hospital information systems (HIS) and other relevant software.
  • Basic understanding of medical terminology.
  • May be required to use self-service kiosks.
  • Skills and Qualifications:
    • Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, staff, and other stakeholders.
    • Organizational Skills: Strong organizational skills are needed to manage multiple tasks and priorities effectively.
    • Problem-Solving Skills: The ability to identify and resolve issues quickly and efficiently is crucial.
    • Customer Service Skills: A patient-centered approach and the ability to provide excellent customer service are essential.
    • Interpersonal Skills: The ability to work effectively with a diverse range of people is important.
    • Technical Skills: Proficiency in hospital information systems and other relevant software is often required.
    • Knowledge of Healthcare: Understanding of healthcare regulations, patient safety protocols, and quality improvement initiatives is beneficial.
    • Experience: Previous experience in a similar role within a hospital or healthcare setting is often preferred.
    Key Responsibilities IP Coordinator :
    • Patient Admission and Discharge: Coordinating the admission process for inpatients, including verifying insurance, obtaining necessary documentation, and assigning beds. Assisting with the discharge process, ensuring all necessary paperwork and arrangements are in place.
    • Patient Care Coordination: Monitoring patient progress throughout their stay, addressing any concerns or issues that arise, and facilitating communication between patients, families, and healthcare teams.
    • Communication and Liaison: Serving as a point of contact for patients, families, and hospital staff, communicating relevant information and ensuring effective coordination between various departments.
    • Record Management: Maintaining accurate and up-to-date patient records, including admission details, medical histories, and care plans.
    • Problem Solving and Conflict Resolution: Addressing patient complaints and concerns, mediating conflicts, and facilitating resolutions.
    • Quality Improvement: Identifying opportunities for improving patient care processes and workflows, and contributing to quality improvement initiatives.
    • Financial Counseling: Providing financial counseling to patients and families regarding treatment costs and payment options.
    • Ensuring Patient Satisfaction: Managing patient expectations, ensuring they are satisfied with the services provided, and addressing any issues that may impact their experience.
    • Compliance and Reporting: Ensuring adherence to hospital policies and procedures, and preparing reports on patient flow, bed management, and other relevant metrics.
    Skills and Qualifications:
    • Excellent communication and interpersonal skills.
    • Strong organizational and time management abilities.
    • Ability to work independently and as part of a team.
    • Problem-solving and conflict-resolution skills.
    • Knowledge of medical terminology and hospital procedures.
    • Proficiency in using electronic health record systems and other relevant software.
    • Experience in a healthcare setting is often preferred.

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    VSH Hospital logo
    VSH Hospital

    Hospitals and Health Care

    Bangalore Karnataka

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