Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals
Movate Technologies
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Information Technology and Services
501-1000 Employees
102 Jobs
Key People
2.0 - 4.5 Lacs P.A.
Amritsar, Bengaluru, Vadodara
Experience: Not specified
1.0 - 1.25 Lacs P.A.
Bengaluru
Experience: Not specified
1.0 - 3.0 Lacs P.A.
4.0 - 7.0 Lacs P.A.
Kolkata
Experience: Not specified
0.9 - 2.0 Lacs P.A.
5.0 - 7.5 Lacs P.A.
Experience: Not specified
2.0 - 6.5 Lacs P.A.
Experience: Not specified
1.75 - 4.25 Lacs P.A.
Chennai
Experience: Not specified
0.5 - 1.5 Lacs P.A.
Experience: Not specified
2.0 - 3.0 Lacs P.A.
