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Black And White Business Solutions
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International Voice Process - Senior Executive

International Voice Process - Senior Executive

Black And White Business Solutions

3 - 8 years

2 - 7 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

International Process Us Voice Process International BPO International Voice Process Customer Service International Call Center Voice Process Voice Support US Process Customer Support Bpo Voice Technical Voice Process International Voice International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Client

Hiring for One of the Top Most Prestigious Multinational Corporations

Job Title:

Qualification

Key Skills Required:

Excellent verbal communication in English
International voice process handling
Customer query resolution
Call documentation & CRM usage
Active listening & problem-solving
Ability to handle pressure and high call volumes
Basic computer and typing skills

Roles and Responsibilities:

Handle inbound and outbound calls for international customers in a professional manner
Resolve customer queries efficiently and ensure high levels of satisfaction
Document all interactions accurately in internal systems
Maintain call quality standards and follow company procedures
Escalate complex issues to the appropriate department when necessary
Work towards achieving daily/weekly performance targets
Stay updated on products, services, and process changes
Collaborate with team members and supervisors for consistent service quality

Location:

CTC Range:

Notice Period:

Shift Timing:

Mode of Interview:

Mode of Work:

Thanks & Regards,

Darini

HR Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

Direct Number: 080-67432490 | WhatsApp 9591269435

darini@blackwhite.in | www.blackwhite.in

Please refer your Friends*

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