International Voice Process - Senior Executive

3 - 8 years

2 - 7 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About Client

Hiring for One of the Top Most Prestigious Multinational Corporations

Job Title:

Qualification

Key Skills Required:

  • Excellent verbal communication in English
  • International voice process handling
  • Customer query resolution
  • Call documentation & CRM usage
  • Active listening & problem-solving
  • Ability to handle pressure and high call volumes
  • Basic computer and typing skills

Roles and Responsibilities:

  • Handle inbound and outbound calls for international customers in a professional manner
  • Resolve customer queries efficiently and ensure high levels of satisfaction
  • Document all interactions accurately in internal systems
  • Maintain call quality standards and follow company procedures
  • Escalate complex issues to the appropriate department when necessary
  • Work towards achieving daily/weekly performance targets
  • Stay updated on products, services, and process changes
  • Collaborate with team members and supervisors for consistent service quality


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Thanks & Regards,

Darini

HR Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

Direct Number: 080-67432490 | WhatsApp 9591269435

darini@blackwhite.in | www.blackwhite.in

************** Please refer your Friends***************

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Black And White Business Solutions

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