International Voice Process - Senior Executive

3 - 8 years

3 - 7 Lacs

Posted:20 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

International Voice Process - Senior Executive

Key Skills Required

  • Excellent verbal communication in English

    : Exceptional fluency and clarity in spoken English to effectively interact with international customers.
  • International voice process handling

    : Demonstrated experience in managing customer interactions over the phone in an international contact center environment.
  • Customer query resolution

    : Proven ability to efficiently resolve a wide range of customer inquiries and issues, ensuring customer satisfaction.
  • Call documentation & CRM usage

    : Proficiency in accurately documenting call details and using CRM (Customer Relationship Management) systems.
  • Active listening & problem-solving

    : Strong active listening skills to understand customer needs thoroughly and effective problem-solving abilities to provide appropriate solutions.
  • Ability to handle pressure and high call volumes

    : Capacity to maintain composure and effectiveness in a fast-paced environment with demanding call volumes.
  • Basic computer and typing skills

    : Fundamental computer literacy and adequate typing speed for efficient data entry.

Roles and Responsibilities

  • Handle inbound and outbound calls

    for international customers in a professional and courteous manner.
  • Resolve customer queries efficiently

    and ensure high levels of satisfaction by providing accurate and timely information.
  • Document all interactions accurately

    in internal systems, maintaining detailed and comprehensive records of customer communication and resolutions.
  • Maintain call quality standards

    and strictly follow company procedures and guidelines for all customer interactions.
  • Escalate complex issues

    to the appropriate department or senior personnel when necessary, ensuring timely resolution for challenging cases.
  • Work towards achieving daily/weekly performance targets

    , including call handling time, resolution rates, and customer satisfaction scores.
  • Stay updated on products, services, and process changes

    to provide the most current and relevant information to customers.
  • Collaborate with team members and supervisors

    for consistent service quality and to share best practices.

Qualification

  • Graduation Mandatory

CTC Range

  • Up to 7 LPA (Lakhs Per Annum)

Notice Period

  • Immediate to 15 Days

Mode of Interview

  • Virtual

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