International Customer Service Representative

Position Overview

Customer Specialist

Role & responsibilities

• Understand the problem of customers and handle escalations.
• Provide customer support to clients through Voice and Non-voice
• Oversee customer service operations to ensure high standards of service delivery.
• Accurate payment posting in the revenue cycle software provided by the client and generating the invoices
• Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
• Demonstrated ability to build strong relationships with customers
• Receive 40-60 inbound calls from current patients or prospective patients.
• Communicate effectively with clients and insurance companies to facilitate a seamless intake process.
• Handle inquiries and resolve issue with an emphasis on delivering excellent customer services.
• Assists in resolution of outstanding issues from earlier transactions.

Requirements:

• Communication:

  Strong verbal and written communication skills

• Education:

  Graduates, Post-Graduates in a relevant field such as Marketing, Business Administration, or Communications.

• Experience:

  Minimum 2+ years as an Account Manager/customer service. Prior experience in BPOs, Banking or Credit card process is preferable.
• Must have experience in US or UK B2B or B2C calling. Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections.

• Technical Skills:

  Basic knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
• A positive attitude, a customer-centric mindset, and problem-solving abilities

Benefits:

• 5 days working
• Attractive salary with performance-based incentives.
• Medical insurance.
• Accidental Insurance
• Gratuity
• Maternity Leaves/Paternity Leaves benefits