Posted:2 days ago|
Platform:
On-site
Full Time
📍 Location: Gurgaon 🗓 Working Days: 5 days a week 🔄 Shifts: Rotational shifts & week-offs 🚗 Transport: Both side cab facility 🎓 Eligibility Criteria: Graduate with minimum 6 months of experience in a travel BPO/customer service process Undergraduate (UG) with minimum 1 year of experience in a travel customer support role Experience in international travel process is also considered 💼 Roles & Responsibilities: Handle customer service queries related to international, hotel, and holiday bookings Assist customers in modifying, cancelling, or rebooking travel plans Respond to calls, emails, or chats in a professional manner Use GDS tools (Amadeus, Galileo, Sabre – if applicable) to retrieve and modify bookings Provide end-to-end support for ticket issuance, reissuance, refunds, and travel advisories Maintain accuracy in customer records and bookings Escalate unresolved queries to higher levels of support Achieve quality metrics , including AHT, CSAT, and first contact resolution (FCR) Work efficiently in rotational shifts as per business needs Adhere to company policies, call scripts, and process standards 💰 Salary & Benefits: 30% hike on last drawn salary (as per internal CTC rules) Paid training provided Cab facility available
humanTech
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