In BPO voice processes, a Team Leader's Key Result Areas (KRAs) focus on team performance, client satisfaction, and overall efficiency . They are responsible for ensuring the team meets targets, maintains quality, and fosters a positive work environment. Key Result Areas (KRAs) for a BPO Voice Process Team Leader: Team Performance: Monitoring and improving team performance metrics like call handling time, resolution rates, and customer satisfaction scores. Quality Control: Ensuring the team adheres to quality standards and protocols, managing quality audits, and coaching team members on quality improvement. Client Satisfaction: Working to ensure customer satisfaction and meeting client expectations through effective communication, issue resolution, and process improvement. Efficiency and Productivity: Optimizing workflows, managing resources effectively, and reducing operational costs to improve overall efficiency. Employee Engagement and Retention: Creating a positive and supportive work environment, managing employee morale, and retaining valuable team members. Process Improvement: Identifying areas for process improvement, implementing new technologies and strategies, and continuously seeking ways to optimize the team's performance. Training and Development: Providing ongoing training and development opportunities to team members, ensuring they have the skills and knowledge needed to succeed. Shrinkage Management: Managing and reducing absenteeism and other shrinkage issues. Attendance Management: Monitoring and managing team attendance, ensuring adequate coverage and minimizing impact on operations. Talent Management: Recruiting, hiring, and developing a skilled team, ensuring they have the necessary skills and knowledge to perform their roles effectively. Conflict Management: Addressing and resolving conflicts within the team, fostering a collaborative and positive work environment. Client Management: Acting as a liaison between the team and the client, ensuring effective communication and addressing client concerns.

Head of HR will include: Provide reports on all areas of HR, Payroll and Learning and Development, including the application of Employment Law, HR policy, best practice and workforce development. Advise and strategise on the development of effective employment policies across the company. Provide professional leadership, support and development to HR staff, in order to increase knowledge, share best practice and to ensure that relevant professional standards are met. Ensure that the company complies with current regulations, accepted professional standards, policies and procedures and legislation (including legislation on data protection, the Equality Act and health and safety). Manage the execution of the HR Strategy and core areas of the HR department including Recruitment, Employee Relations, Workforce Administration, Employee Engagement, Payroll, Reward and Recognition, as well as maintaining and improving HR systems and management of the HR budget. Drive the continuous improvement agenda with focus on engagement & welfare activities, maximising productivity, devolving HR responsibilities to line managers and building leadership capability. Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed. Execute a plan for diversity, equality, and inclusion that aligns with company values, business strategy and commitments. Regularly coach, mentor and support senior and high potential colleagues to identify individual strengths and development needs, develop and maintain effective relationships and encourage retention. Ensure managers are sufficiently skilled and enabled to access appropriate guidance and information to manage workforce issues. Are you a good fit for a Head of HR job? To succeed as a Head of HR, you will draw upon your knowledge and understanding of HR regulations, accepted professional standards, policies, procedures and legislations, making confident leadership decisions to drive people management strategies and lead the HR department processes. Essential capabilities: Good knowledge of employment regulations. Excellent knowledge of HR practices. Vast working knowledge of all HR departmental areas, including reward and recognition, welfare, learning and development, as well as HR systems and budgets. Proven leadership experience in managing departments and teams. Exceptional leadership qualities. The ability to develop and nurture relationships across departments. The confidence to provide sound professional advice. The ability to lead the development of effective employment policies. Excellent knowledge and understanding of regulations, accepted professional standards, policies, procedures and legislation (including legislation on data protection, the Equality Act and health and safety). The ability to analyse and review HR data to identify trends. Experience in determining, measuring and analysing relevant KPIs for incentive schemes. The ability to use office software packages competently. Qualifications, Licences and Certifications The essential qualifications required to become Head of HR include: Accreditation from the Chartered Institute of Personnel and Development (CIPD), or A bachelor's degree in Human Resources Management, Psychology, or a Business-related subject, and Fluent level of both spoken and written English. In addition to the essential qualifications, employers will be looking for: The ability to create people strategy. Commercial acumen and experience of using metrics for driving performance. A pro-active attitude and a passion for leading with integrity. Superior interpersonal skills and a positive, approachable manner. A proactive and agile work ethic. A curious mindset, to think innovatively and rationally about concerns and come up with creative solutions Experience of managing a skilled team and make quick but rational decisions. In depth knowledge of Employment Law. Thorough and methodical attention to detail. Good time management skills and the ability to prioritise, problem-solve and use your initiative. First-rate communication and presentation skills. Commitment to be an inspiring role model who encourages collaboration. Commitment to continual personal development. The ability to accept and provide feedback, be challenged on your advice, and work well under pressure. Proficient I.T. skills. Where can a Head of HR job take you? The expertise offered by the Head of HR can make vast differences to an organisation and to their embedded team. This creates a high demand for experienced Heads of HR who can demonstrate measurable and applicable industry knowledge. To drive your career forward and put you in prime position within this competitive employment area, you could work towards a Chartered Institute of Personnel and Development (CIPD) accreditation at Chartered Fellow level (Chartered FCIPD).

Senior Manager - Management Accounting & Plant Accounting (Costing) role: The person will work closely with the Financial Controller and key Business contacts to deliver high quality accounting, reporting, budgeting & forecasting support services to our client partners entities. Well Versed in Product Costing, Inventory Valuation, Cost Analysis, Cost Audit for MNC's and someone good in plant accounting The person will be responsible for preparing and finalizing the month-end, quarter-end and year-end management accounts according to the defined timelines and also ensures the highest quality of accounting data. He /She will support the financial planning, budgeting and forecasting processes of the partner entities. Work with controllers & operational management to provide commercial support & analytical business decision support. Strict adherence to internal control & compliances of the Group. Support Audit requirements of the entities. Drive continuous improvement in the processes to bring efficiency. Able to adapt to a regularly changing environment with a positive mindset. The person shall be autonomous in his/her role with good communication skills to interact with Global stakeholders. The role will be an integral part of the Cost & Management Accounting CoE @ our client hub in Navi Mumbai and work very closely with the partner entities in matrix reporting structure. Qualification : ICWA or CA qualified It will be an Team Management Role Communication should be good Experience: 16+ years post qualification

Hiring International Voice Support Representative. Candidate should be fluent in English Graduation not needed Required Minimum 1 year Experience of International Voice Open to work from office Job location - Mohali, Punjab salary- 3lpa to 4.5lpa Cabs for Night shift Night Shift Allowance Rotational Shifts Rotational offs 5 days working Module Interested Candidates can call/DM Hr Prachi- 7649893484

We are looking for Non IT Recruiter or Sales Recruitment or Sales Recruiter for our organization, who will be peforming below activities:- 1. Sourcing candidates for Non IT roles 2. Taking first level of disussion with the candidate, keeping him warm till he is closed and than keeping a track untill the candidate joins the client 3. Helping candidates to know better about the role and the organization when they reach on the drive. 4. It would be an work from home role, you will only travel to the client side or anywhere else when the organization permits. Looking forward to good recruiters who can add value to our clients life.

Hiring International Voice Support Representative. Candidate should be fluent in English Graduation not Required Required Minimum 1 year Experience of International Voice Open to work from office Job location - Mohali, Punjab salary- 3lpa to 4.5lpa Cabs for Night shift Night Shift Allowance Rotational Shifts Rotational offs 5 days working Module Interested Candidates can call/DM Hr Prachi- 7649893484

Role & responsibilities * Develop and customize solutions in Dynamics 365 Business Central using AL, extensions, and APIs. * Work with functional teams to translate business needs into technical solutions. * Integrate Business Central with third-party systems and services (e.g., Power Platform, Azure). * Handle data migration, reports, and performance optimization. * Provide post-implementation support and documentation. Preferred candidate profile * 3+ years of experience with D365 Business Central/NAV development. * Proficient in AL, C/AL, VS Code, APIs, and extensions. * Knowledge of finance or supply chain modules is a plus. * Good understanding of Azure DevOps & LCS. * Microsoft certification preferred. * Strong analytical and communication skills.

Director - BPO - manages and oversees teams that handle customer interactions via phone calls with international clients . They are responsible for ensuring high-quality customer service, achieving operational targets, and driving performance within the voice process teams. Key Responsibilities: Team Leadership: Leading, mentoring, and motivating teams of customer service representatives handling international voice interactions. Performance Management: Monitoring key performance indicators (KPIs), setting performance targets, and implementing strategies to improve team performance. Quality Assurance: Ensuring adherence to quality standards in all customer interactions, including call handling, issue resolution, and customer satisfaction. Customer Relationship Management: Building and maintaining strong relationships with international clients, understanding their needs, and addressing their concerns effectively. Process Optimization: Identifying areas for process improvement and implementing strategies to enhance efficiency and customer experience. Training and Development: Providing training and development opportunities for team members to enhance their skills and knowledge. Reporting and Analysis: Generating reports on team performance, analyzing data, and providing insights to management. Conflict Resolution: Handling escalated customer complaints and resolving complex issues in a timely and professional manner. Resource Management: Ensuring optimal staffing levels, managing budgets, and allocating resources effectively. Staying Updated: Keeping abreast of industry trends, best practices, and technological advancements in the field of international voice process. Skills and Qualifications: Excellent Communication Skills: Exceptional verbal and written communication skills in English, and potentially other languages depending on the specific international market. Strong Leadership Abilities: Proven ability to lead, motivate, and manage teams effectively. Problem-Solving Skills: Ability to analyze complex issues, identify root causes, and develop effective solutions. Customer Focus: A strong commitment to providing excellent customer service and exceeding customer expectations. Technical Proficiency: Familiarity with CRM systems, call center technology, and other relevant software. Experience: Relevant experience in international voice process or customer service management. Adaptability: Ability to adapt to changing priorities, work under pressure, and handle diverse customer interactions. Career Path: A Director for an International Voice Process can advance to higher-level management positions within the organization, such as Head of Operations, Vice President of Customer Service, or other related roles.

We are looking for a qualified Chartered Accountant with 35 years of post-qualification experience in financial reporting, preferably with exposure to real estate or service industries. The position is based out of Kolkata and Gurugram and reports directly to the AVP – Finance. The ideal candidate will possess strong knowledge of Ind AS/IFRS and a firm grip on statutory compliance and internal control processes. Roles and Responsibilities Review, analyze, and interpret accounting records, financial statements, and reports to ensure accuracy and compliance with reporting standards. Ensure financial accounting and reporting as per Ind AS/IFRS, including knowledge of IFRS 9, 15, and 16. Perform variance analysis for P&L and balance sheet movements. Prepare MIS reports and dashboards for senior management. Lead process improvement and automation initiatives to drive efficiency. Ensure timely reconciliations and address open items effectively. Coordinate and facilitate internal and external audits, addressing any findings and implementing necessary corrective actions. Act as independent controller for assigned area of operation Own and drive the internal controls over financial reporting (ICFR) sign-off process. Ensure compliance with statutory guidelines and financial regulations. Monitor evolving financial regulations, taxation policies, and legal updates relevant to the industry. Experience & Qualification Chartered Accountant (CA) – Mandatory • 3–5 years of relevant post-qualification experience • Articleship experience from Big 4 firms preferred • Strong working knowledge of Ind AS/IFRS and statutory compliance • Excellent analytical, problem-solving, and communication skills

Job description Healthcare Customer Service Representative English Voice Be the spark that brightens days and ignite your career with BPO award-winning employment experience. As a Customer Service Representative - Voice youll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all! # What Youll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll Answer incoming communications from customers Connect and resolve issues with customers using via verbal & written communication What You Bring to the Role 1 year customer service experience Ability read, write and speak English at a strong proficiency level Computer literacy What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values. And we have a healthy benefits package based on your position that could include transportation provided for night shifts, PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team Contact - Prachi - 7649893484