Insurance Operations Administrator

As an Insurance Operations Administrator in Mumbai-Hiranandani on a 12-month contract with possible extension, you can expect an opportunity to showcase your skills in the insurance broking lifecycle. You will have the chance to enhance your knowledge, provide improvement ideas for recently transitioned or upcoming processes. Upon joining, you will receive a comprehensive introduction to the business overview, team dynamics, operating model, roles and responsibilities, and stakeholder expectations. Process training will be provided, including a detailed walkthrough and competency review period to ensure your success in the role. It is crucial for you to understand the services or processes, learn about associated risks, and become an expert in at least one line of business. The team, though new, is rapidly growing, with colleagues averaging 4 years of experience. Collaboration and support among team members are emphasized to exceed customer expectations. Your responsibilities will include being an integral part of the team, contributing to building and transitioning functional capabilities, managing work efficiently to meet SLAs, executing cases according to training and guidelines, and reporting any delays or issues to the appropriate authorities. Adherence to policies, procedures, and data security guidelines is essential. Requirements for this role include a graduate degree in any field, flexibility to work in various shifts, strong written and oral communication skills, patience, diligence, adaptability, organizational skills, and the ability to work under pressure to meet deadlines. To stand out in this role, having at least 1 year of associate experience, strong analytical and decision-making abilities, client focus, willingness to learn and adapt, and proficiency in Microsoft Office, particularly in Excel basics and Outlook, are key attributes.,