Inside Sales Specialist - Europe

Job Description Objective The Inside Sales Representative plays a vital role in supporting LabVantage Europe by generating new business opportunities, qualifying inbound inquiries from potential customers, and maintaining an accurate CRM database. This position is key to expanding our market reach, ensuring a healthy sales pipeline, and enabling the sales team to focus on closing deals.

Primary Job Objectives The table below gives the primary duties/responsibilities for this position. It shows the expected allotted time over an extended period for the areas supported by the position as well as the description of those areas.

Rank of Importance %

1. 50 % Lead Outreach, Prospecting & Relationship Building - Proactively identify and engage target accounts to generate qualified leads through outbound activities. Respond to inbound inquiries, qualify prospects, and build relationships by understanding their needs and arranging meetings or demos for the sales team.

2. 25% CRM Management and Reporting Maintain up-to-date records in CRM systems, support reporting, and track pipeline activities and sales KPIs.

3. 15% Tender Monitoring - Monitor tender platforms and public procurement sites for relevant tenders in the assigned region; notify the sales team and assist with the preparation and submission of tender documents.

4. 10% Reporting & Feedback - Provide regular reports and feedback to the sales and marketing teams on lead quality, conversion rates, pipeline status, tender opportunities, and market insights.

Responsibilities include the following: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or warranted by immediate manager.

• Proactively identify, research, and engage target accounts and contacts within the region.

• Generate qualified leads through outbound prospecting activities, including emailing, and social selling.

• Respond promptly to inbound requests from prospects via website forms, email, phone and qualify them for further sales engagement.

• Engage prospects to understand their needs and schedule meetings or product demonstrations for the sales team.

• Monitor tender platforms and public procurement sites for relevant tenders in the assigned region; notify the sales team and assist with the preparation and submission of tender documents.

• Maintain up-to-date and accurate information in the CRM database to ensure clear pipeline visibility and smooth handoffs.

• Collaborate closely with the sales and marketing teams to align on messaging and campaigns that drive both outbound and inbound lead flow.

• Provide regular reports and feedback to the sales and marketing team on lead quality, conversion rate, pipeline status, tender opportunities, and market insights.

Qualifications:

Education: High school diploma required; bachelors degree in business, Marketing, or a related field is a plus.

Experience: 13 years of experience in an inside sales/lead generation; previous experience in B2B sales or customer service is preferred.

Skills:

• Excellent verbal and written communication skills in English o Strong interpersonal and relationship-building abilities
• Ability to learn and understand scientific or software-specific terminology
• Familarity with European business culture and sales practice is a plus
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with knowledge of CRM software (Dynamics) is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

Personal Traits:

• Hands-on, proactive, and customer-focused attitude.
• Strong interpersonal and problem-solving skills and ability to adapt to changing priorities