Implementation Consultant

Job Description - Implementation ConsultantLocation: Thane, IndiaDesignation: Implementation ConsultantRegions: Mumbai, IndiaIndividual Contributor RolePurposeThe Implementation Consultant plays a crucial role in helping organizations integrate and implement effective strategies, systems, and technologies to improve environmental, health, and safety performance while advancing sustainability goals
ResponsibilitiesDevelop and maintain comprehensive documentation for the implementation process, including user guides, technical specifications, and best practices Ensure all documentation is clear, concise, and accessible for both technical and non-technical audiences Update and refine documentation based on feedback and process changes Create visual aids (e g , diagrams, flowcharts) to complement written documentation Work with clients to understand their needs and customize the implementation process accordingly Perform application configuration activities (e g , setting up accounts, managing application parameters) Provide training and guidance to clients on application usage Collaborate with clients to understand business processes and recommend best practices for application use Evaluate and analyze application change requests and communicate with internal/external stakeholders Participate in testing and deployment of new application features Prepare periodic reports for client submissions Troubleshoot technical issues raised by clients Identify areas for improvement in the application and communicate feedback to internal teams Manage client expectations and ensure a smooth implementation process through effective communication Gather client feedback and collaborate with internal teams to enhance the implementation process Qualifications & SkillsExcellent interpersonal skills with the ability to work independently and in teams Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Flexibility for travel/on-site presence when required Knowledge of the Software Implementation Cycle is recommended