Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com We are seeking a highly creative and hands-on Motion Graphics Design Lead to grow and mentor a team of motion graphic designers. This role is crucial in developing compelling video teasers that showcase the value and excitement of our platform. The ideal candidate will be a skilled motion graphics artist with a strong understanding of storytelling, visual communication, and motion. You will not only manage the team but also actively contribute to the creative process, from scripting and storyboarding to animating and producing high-quality video teasers. Responsibilities Leadership & Mentorship: Lead, mentor, and inspire a team of motion graphic designers, fostering a collaborative and high-performing environment. Hands-on Creation: Actively participate in the creative process, including:Scripting: Develop engaging and concise scripts that effectively communicate the key features and benefits of our platform.Storyboarding: Create visually compelling storyboards that translate scripts into dynamic visual sequences.Motion Graphics Design & Animation: Design and animate high-quality video teasers using industry-standard software Sound Design & Editing: Oversee the integration of sound effects, music, and voiceovers to enhance the overall impact of the videos.Project Management: Manage multiple video teaser projects simultaneously, ensuring timely delivery and adherence to brand guidelines. Prioritize tasks effectively and allocate resources appropriately.Collaboration: Collaborate closely with marketing, product, and sales teams to understand their needs and develop video teasers that align with overall marketing strategies. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Join Zenoti and be a part of our mission to empower wellness businesses worldwide! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need 4+ years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, Javascript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment. Why Zenoti Be part of an innovative company that is revolutionizing the we'llness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Develop test cases, test features, and develop automated tests to ensure quality of components in Zenoti Collaborate with a team of PM, DEV, and QA to ensure these are used to automate product testing Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by internal customers Scale testing to handle defect free releases while managing 2x ~ 4x growth every year, and testing code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need 5+ years of experience in testing, and automating testing for web applications Experience in testing web applications on the Microsoft stack a plus Experience with API automation a plus Proficient in working with Microsoft SQL Server Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment Benefits Best in industry salary and equity in the company Comprehensive medical coverage for yourself and your immediate family An environment where we'llbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Unlimited vacation Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"

Product Specialist Hyderabad, Telangana, India Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloittes 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-through and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in Implementation and support of Enterprise products Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Implementation Consultant Hyderabad, Telangana Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloittes 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Solution and configure Zenoti to meet customer’s business processes Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Extract, transform and load data across systems into Zenoti Identify significant risks, unknowns, and define and drive mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction Stay up-to-date with product knowledge, business flow, sales process and market dynamic. Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in implementing software systems with hands-on experience in data transformation, system validation, and migration tasks. Deep knowledge of features in MS Excel, working knowledge of database systems a plus Ability to use tools/scripts to transform data for setting up customer sites Ability to innovate and develop tools to enhance the migration process Experience with data migrations and data mapping Good to have knowledge of Web Design using HTML, Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti A technology-centric background Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced environment across multiple projects. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need 3+ years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, Javascript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment. Why Zenoti Be part of an innovative company that is revolutionizing the we'llness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the opportunity? We are looking for an experienced professional who is responsible for managing a multi-location/multi-national team and driving the support team to help our customers use Zenoti effectively to run their business. The Manager will focus on enhancing the customer experience by ensuring top-notch delivery of support services. This role will also be responsible for planning and delivering support programs for the customer success team and offering guidance on standards, best practices and tools. This teams works 365 days a year 24x7 and we expect flexibility from our team members to meet this demand. Requirements For The Role Customer Focus Customer Empathy: Understanding customer needs, pain points, and expectations, and ensuring the team delivers a positive support experience that balances customer satisfaction with business objectives. Customer Advocacy with Business Alignment: Representing the voice of the customer internally while considering the tradeoffs between customer needs, operational constraints, and business priorities. Excellent Communication Skills: Clear and concise written and verbal communication, including the ability to explain technical concepts to both technical and non-technical audiences, and influence cross-functional stakeholders when needed. Active Listening: Paying close attention to customer issues and concerns to understand the root cause and respond with care and relevance. Problem-Solving & Decision-Making: Ability to analyze complex support issues, identify solutions, and make timely, sound decisions—even amid ambiguity or incomplete data. Creativity & Innovation: Thinking beyond current practices to discover new ways to address recurring issues, automate workflows, or improve support delivery. Escalation Management & Prevention: Knowing when and how to escalate complex or critical issues, and proactively identifying patterns or gaps to reduce unnecessary escalations in the future. People Team Leadership & Motivation: Ability to inspire, guide, and motivate a team of support engineers to achieve high levels of performance and customer satisfaction. Coaching, Development & Quality Assurance: Identifying individual strengths and weaknesses within the team, providing coaching and mentoring, and ensuring consistently high-quality customer interactions. Performance Management: Setting clear expectations, providing regular feedback, and conducting performance reviews to support employee growth and accountability. Delegation & Empowerment: Effectively assigning tasks and responsibilities while empowering team members to take ownership and make decisions. Conflict Resolution & Emotional Intelligence: Skillfully mediating and resolving conflicts within the team or across departments, while demonstrating empathy and self-awareness. Recruitment, Interviewing & Onboarding: Identifying talent needs, evaluating candidates effectively, and ensuring new team members are ramped up quickly and effectively. Impact & Influence: Establishing credibility with peers and leadership, and persuading others to support ideas or decisions that improve team performance and customer outcomes. Product Deep Product Understanding: A thorough grasp of the software product(s) the team supports, including its architecture, functionalities, and common use cases. Technical Troubleshooting Skills: While not directly solving every issue, the manager needs to understand technical concepts and guide the team in effective troubleshooting methodologies. Hands-on Solution Testing: Ability to independently research and test potential solutions to common issues before escalating or providing guidance to the team. Hands-on Information Gathering: Ability to gather comprehensive information and context before escalating issues to ensure engineering or other teams have all the necessary details. Subject Matter Leadership: Demonstrating functional or technical expertise in at least one core area of the product, and providing informal mentorship or guidance to more junior team members. Process Process Improvement: Identifying areas for improvement in support processes and implementing solutions to enhance efficiency and customer satisfaction. Data Analysis & Reporting: Monitoring key support metrics (e.g., resolution time, CSAT, backlog), interpreting trends, and driving action based on insights. Operational Planning & Goal Alignment: Setting team-level goals (OKRs), aligning them with broader organizational priorities, and tracking execution against targets. Adaptability, Resilience & Change Management: Navigating product updates, shifts in support volume, or process changes with a calm, solutions-oriented approach. Time & Queue Management: Ensuring timely coverage of shifts and channels, prioritizing workloads effectively, and balancing resources across high- and low-volume queues. Tools Understanding of Support Tools & Systems: Familiarity with CRM systems, ticketing platforms, knowledge bases, live chat, remote access tools, and other technologies used in support operations. Tool Optimization & Process Automation: Identifying opportunities to improve tool usage, automate repetitive tasks, or reduce agent effort through smart configuration or integrations. Stays current on changes from vendors of existing tools. An Ideal Candidate Will Have Full understanding of the way an organization operates to meet its objectives. Ability to handle multiple changing priorities and simultaneous escalations. Expertise in solutioning for customer’s requirements through the application/product. Excellent communication skills to form great working relationships with customers and other teams within the organization. Strong interpersonal, written, verbal and non-verbal communication skills. Ability to lead and work with cross-functional global teams. Be able to get things done using impact and influence. Understanding of data-driven decision making and can quickly assimilate data models. Previous experience with basic SQL queries and reporting is a must. Knowledge on third party integrations and APIs is desirable. A bachelor's degree, Master’s degree preferred. 10+ years of managerial and technical support experience. Previous advanced support experience with data-driven, web-based applications Self-motivation and ability to work independently with minimum supervision. Previous experience in the retail, beauty, or wellness industry is a distinct advantage. We are NOT a call center. Applicants to this position must demonstrate extensive experience with supporting complex, mission-critical software at the enterprise level. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Requirements What's the Opportunity? We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing? Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need? 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Work in night shifts Can work in a fast paced, ever changing, start-up environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? You will be leading Zenoti's infrastruture team to build world class infrastructure for the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process. Manage the technical and architectural evolution of Zenoti customer onboarding infrastructure and user experience Manage execution of building the product, releasing it to customers, and managing the service in the cloud Building solutions that run at optimal costs Build up a strong engineering team to execute on our infrastructure roadmap Recognize and reward employees to ensure they are unblocked to deliver on the roadmap Ensures all engineering projects, initiatives, are completed efficiently. Identify and mitigate potential risks related to infrastructure development and deployment. Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 12+ years of experience in software development in product companies 7+ years of recent experience in building reliable, available, scalable and performant infrastructure components in SaaS web applications Deep understanding of design principles and design patterns in building SaaS applications to work with data and processing data at scale Willing to be handson with coding, design and architecture Forward-thinking and ability to develop a long-term strategy for infrastructure development aligned with business goals. Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business results Experience managing an engineering team through multiple release cycles Understanding of financial management in the context FinOps to optimize costs and resource allocation. Deeper understanding of AWS solution architecture A significant part of work done on the Microsoft stack Strong logical, analytical and problem-solving skills Excellent communication skills and ability to work across multiple disciplines and functions. Communicating with technical and non-technical stakeholders, conveying complex ideas in a clear and concise manner. Strong customer empathy and ability to handle customers sensitively in escalated situations Can work in a fast paced, ever changing, start-up environment Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com We are seeking a strategic and data-driven Senior Manager of Workforce Planning to lead resource scheduling and long-term capacity planning for our global Customer & Technical Support organization. This team of 150+ professionals spans multiple regions and time zones, supporting a complex, fast-evolving SaaS platform. This critical leadership role will be responsible for ensuring we have the right people, in the right place, at the right time—both day-to-day and in alignment with long-term business goals. You’ll work closely with support leaders, product management, customer success, and business operations to align workforce strategy with dynamic drivers such as product releases, customer growth, new feature launches, and geographic expansion. Key Responsibilities Resource Scheduling & Operations Lead daily and weekly scheduling for global support teams across regions, ensuring coverage and responsiveness meet SLAs. Manage intraday staffing adjustments based on real-time volume, absenteeism, or priority incidents. Strategic Workforce Planning Forecast short-, mid-, and long-term staffing needs using historical data, product roadmaps, and customer growth projections. Design scalable workforce models that adapt to business seasonality, new market entry, and changes in customer behavior or support offerings. Cross-Functional Alignment Collaborate with Product, Engineering, and Customer Success teams to anticipate the impact of new releases and customer onboarding on support demand. Serve as a key advisor during business planning cycles to inform headcount and budget decisions for the support organization. Analytics & Reporting Build and maintain models and dashboards to track support volume, agent productivity, shrinkage, and staffing efficiency. Provide regular updates and insights to executive leadership, highlighting risks, opportunities, and recommendations. Qualifications 8+ years of experience in workforce planning, capacity management, or operations planning within a customer/technical support environment. Experience managing global teams and 24x7 support operations, ideally in a SaaS or technology business. Proven ability to translate business strategy and product change into operational staffing plans. Strong analytical and modeling skills; proficiency in workforce management platforms and tools (e.g., NICE, Verint, Calabrio, Excel, etc.). Excellent communication and collaboration skills with senior stakeholders. Ability to manage ambiguity and thrive in a fast-paced, evolving environment. Bachelor’s degree in Business, Operations, Statistics, or a related field; MBA or advanced degree preferred. Preferred Skills Experience supporting B2B SaaS platforms or high-growth tech businesses. Familiarity with omnichannel support (voice, email, chat, social, in-app). Knowledge of scheduling and forecasting methodologies across multiple time zones and languages. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Here Are Other Places That You Can Visit To Get a Good Sense Of The Tremendous Journey That We’re On https://www.linkedin.com/posts/advent-internationa... https://twitter.com/etnowlive/status/1338825427717... https://economictimes.indiatimes.com/tech/funding/... https://techcrunch.com/2020/12/14/zenoti-becomes-a... Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Solution and configure Zenoti to meet customer’s business processes Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Extract, transform and load data across systems into Zenoti Identify significant risks, unknowns, and define and drive mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction Stay up-to-date with product knowledge, business flow, sales process and market dynamic. Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in implementing software systems with hands-on experience in data transformation, system validation, and migration tasks. Deep knowledge of features in MS Excel, working knowledge of database systems a plus Ability to use tools/scripts to transform data for setting up customer sites Ability to innovate and develop tools to enhance the migration process Experience with data migrations and data mapping Good to have knowledge of Web Design using HTML, Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti A technology-centric background Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced environment across multiple projects. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Work in night shifts Can work in a fast paced, ever changing, start-up environment Why Zenoti Be part of an innovative company that is revolutionizing the we'llness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

We are looking for an experienced professional who is responsible for managing a multi-location/multi-national team and driving the support team to help our customers use Zenoti effectively to run their business. The Manager will focus on enhancing the customer experience by ensuring top-notch delivery of support services. This role will also be responsible for planning and delivering support programs for the customer success team and offering guidance on standards, best practices and tools. This teams works 365 days a year 24x7 and we expect flexibility from our team members to meet this demand. Requirements for the role Customer Focus Customer Empathy: Understanding customer needs, pain points, and expectations, and ensuring the team delivers a positive support experience that balances customer satisfaction with business objectives. Customer Advocacy with Business Alignment: Representing the voice of the customer internally while considering the tradeoffs between customer needs, operational constraints, and business priorities. Excellent Communication Skills: Clear and concise written and verbal communication, including the ability to explain technical concepts to both technical and non-technical audiences, and influence cross-functional stakeholders when needed. Active Listening: Paying close attention to customer issues and concerns to understand the root cause and respond with care and relevance. Problem-Solving & Decision-Making: Ability to analyze complex support issues, identify solutions, and make timely, sound decisions even amid ambiguity or incomplete data. Creativity & Innovation: Thinking beyond current practices to discover new ways to address recurring issues, automate workflows, or improve support delivery. Escalation Management & Prevention: Knowing when and how to escalate complex or critical issues, and proactively identifying patterns or gaps to reduce unnecessary escalations in the future. People Team Leadership & Motivation: Ability to inspire, guide, and motivate a team of support engineers to achieve high levels of performance and customer satisfaction. Coaching, Development & Quality Assurance: Identifying individual strengths and weaknesses within the team, providing coaching and mentoring, and ensuring consistently high-quality customer interactions. Performance Management: Setting clear expectations, providing regular feedback, and conducting performance reviews to support employee growth and accountability. Delegation & Empowerment: Effectively assigning tasks and responsibilities while empowering team members to take ownership and make decisions. Conflict Resolution & Emotional Intelligence: Skillfully mediating and resolving conflicts within the team or across departments, while demonstrating empathy and self-awareness. Recruitment, Interviewing & Onboarding: Identifying talent needs, evaluating candidates effectively, and ensuring new team members are ramped up quickly and effectively. Impact & Influence: Establishing credibility with peers and leadership, and persuading others to support ideas or decisions that improve team performance and customer outcomes. Product Deep Product Understanding: A thorough grasp of the software product(s) the team supports, including its architecture, functionalities, and common use cases. Technical Troubleshooting Skills: While not directly solving every issue, the manager needs to understand technical concepts and guide the team in effective troubleshooting methodologies. Hands-on Solution Testing: Ability to independently research and test potential solutions to common issues before escalating or providing guidance to the team. Hands-on Information Gathering: Ability to gather comprehensive information and context before escalating issues to ensure engineering or other teams have all the necessary details. Subject Matter Leadership: Demonstrating functional or technical expertise in at least one core area of the product, and providing informal mentorship or guidance to more junior team members. Process Process Improvement: Identifying areas for improvement in support processes and implementing solutions to enhance efficiency and customer satisfaction. Data Analysis & Reporting: Monitoring key support metrics (eg, resolution time, CSAT, backlog), interpreting trends, and driving action based on insights. Operational Planning & Goal Alignment: Setting team-level goals (OKRs), aligning them with broader organizational priorities, and tracking execution against targets. Adaptability, Resilience & Change Management: Navigating product updates, shifts in support volume, or process changes with a calm, solutions-oriented approach. Time & Queue Management: Ensuring timely coverage of shifts and channels, prioritizing workloads effectively, and balancing resources across high- and low-volume queues. Tools Understanding of Support Tools & Systems: Familiarity with CRM systems, ticketing platforms, knowledge bases, live chat, remote access tools, and other technologies used in support operations. Tool Optimization & Process Automation: Identifying opportunities to improve tool usage, automate repetitive tasks, or reduce agent effort through smart configuration or integrations. Stays current on changes from vendors of existing tools. An ideal candidate will have: Full understanding of the way an organization operates to meet its objectives. Ability to handle multiple changing priorities and simultaneous escalations. Expertise in solutioning for customer s requirements through the application/product. Excellent communication skills to form great working relationships with customers and other teams within the organization. Strong interpersonal, written, verbal and non-verbal communication skills. Ability to lead and work with cross-functional global teams. Be able to get things done using impact and influence. Understanding of data-driven decision making and can quickly assimilate data models. Previous experience with basic SQL queries and reporting is a must. Knowledge on third party integrations and APIs is desirable. A bachelors degree, Master s degree preferred. 10+ years of managerial and technical support experience. Previous advanced support experience with data-driven, web-based applications Self-motivation and ability to work independently with minimum supervision. Previous experience in the retail, beauty, or we'llness industry is a distinct advantage.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What s the opportunity? As part of the CX Operations team you would be entrusted the responsibility of collaborating with the business leaders and the project teams to track key performance metrics as we strive for effortless onboarding of our customers while enhancing the customer experience. You will be playing a pivotal role in maintain the drum beat of project cadence and focus on quality by leveraging the vast data available across multiple systems. What will I be doing? Utilize data analytics and performance metrics to identify areas for improvement and track the impact of continuous improvement initiatives Help develop and maintain key performance indicators (KPIs) to measure success and drive data-driven decision-making Work with the data and insights team to translate the Business Unit s reporting requirements onto PowerBi dashboards. Mapping of processes and tools to deploy solutions and measure improvements Identify gaps in process implementation and recommend solutions to ensure a seamless customer experience Process Documentation and updating existing SOPs. What skills do I need? 8+ years in Professional Services Operations or similar roles Ability to set strategy, creativity, and management skills to deliver on that strategy Certified Lean Six Sigma Green Belt (or higher)/ equivalent process improvement methodology certification/ MBA in Operations with working knowledge of Lean Six Sigma Ability to lead and influence others Ability to work with and influence stakeholders at senior levels of the organization Desirable Requirements: Compelling communication skills Project Management experience Working Knowledge of PowerBi Exposure to PSA tools Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Requirements Whats the Opportunity? We are looking for Senior Product Support Specialist to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Hyderbad. What Will I be doing? Receive inbound help requests from customers via the primary channels of phone call, chat, and email. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Consult with customers to ensure their business operations run effectively on Zenoti Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction; Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers; Provide peer mentorship to team members Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community. Be proud of what you work on, obsess about the quality of the work you produce. Influence the direction of the product by providing feedback about challenges customers have with using our product. What Skills do I need? Minimum 4 year in a public-facing, English speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background Experience running a Point-of-Sale or reservations system Tenaciousness and perseverance A technology-centric background with demonstrated curiosity and self-learning Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery, and we use AngularJS. Our middle tier is in C#, and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps using Flutter and Dart. Our platform infrastructure is built in .NET Core and deployed on RHEL Enterprise Linux using Docker and Kubernetes. We use Python extensively for data processing workloads and Tableau for analytics dashboards for select infrastructure components. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. As an Architect/Technical Lead, you will be responsible for designing, developing, and deploying cutting-edge AI-powered solutions. You will lead the technical direction, ensuring our platforms are scalable and reliable, and leverage the latest advancements in Generative AI and cloud computing. You will work closely with product managers, engineers, and data scientists to build world-class AI experiences. Responsibilities: Architectural Design: Design and implement robust, scalable, and secure cloud-based architectures. Define technology stacks, including AI/ML frameworks, cloud services, and related technologies. Ensure seamless integration with existing systems and third-party services. Technical Leadership: Lead a team of engineers, providing technical guidance and mentorship. Drive the development process, ensuring adherence to best practices and coding standards. Conduct code reviews and ensure high-quality deliverables. Gen AI Expertise: Stay up-to-date with the latest advancements in Generative AI and apply them to product development. Evaluate and select appropriate LLMs and AI models. Develop and optimize AI models for performance and accuracy. Implement fine-tuning and training strategies for AI models. Cloud Infrastructure: Design and implement scalable and cost-effective cloud infrastructure (e.g., AWS, Azure, GCP). Ensure high availability, reliability, and security of cloud platforms. Optimize cloud resources for performance and cost. Technology Implementation: Design and implement robust API's and microservices. Optimize system performance and identify areas for improvement. Implement monitoring and logging systems to ensure system health. Collaboration and Communication: Work closely with product managers to define product requirements and roadmaps. Communicate technical concepts effectively to both technical and non-technical stakeholders. Collaborate with data scientists to improve AI model performance. Troubleshooting and Optimization: Troubleshoot complex technical issues and provide timely solutions. Experience: Minimum of 8+ years of experience in software development, with a focus 1 on cloud-based systems. Proven experience in architecting and leading the development of complex AI-powered products. Extensive experience with cloud platforms (AWS, Azure, GCP). Strong experience with Gen AI technologies, including LLMs, and related AI/ML concepts. Technical Skills: Proficiency in programming languages such as Python, Java, or Node.js. Deep understanding of cloud architecture and services. Expertise in AI/ML frameworks and tools (e.g., TensorFlow, PyTorch). Strong knowledge of RESTful APIs and microservices architecture. Experience with containerization and orchestration technologies (Docker, Kubernetes). Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need? 4+ years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, Javascript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery, and we use AngularJS. Our middle tier is in C#, and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps using Flutter and Dart. Our platform infrastructure is built in .NET Core and deployed on RHEL Enterprise Linux using Docker and Kubernetes. We use Python extensively for data processing workloads and Tableau for analytics dashboards for select infrastructure components. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. As an Architect/Technical Lead, you will be responsible for designing, developing, and deploying cutting-edge AI-powered solutions. You will lead the technical direction, ensuring our platforms are scalable and reliable, and leverage the latest advancements in Generative AI and cloud computing. You will work closely with product managers, engineers, and data scientists to build world-class AI experiences. Responsibilities Architectural Design: Design and implement robust, scalable, and secure cloud-based architectures. Define technology stacks, including AI/ML frameworks, cloud services, and related technologies. Ensure seamless integration with existing systems and third-party services. Technical Leadership Lead a team of engineers, providing technical guidance and mentorship. Drive the development process, ensuring adherence to best practices and coding standards. Conduct code reviews and ensure high-quality deliverables. Gen AI Expertise Stay up-to-date with the latest advancements in Generative AI and apply them to product development. Evaluate and select appropriate LLMs and AI models. Develop and optimize AI models for performance and accuracy. Implement fine-tuning and training strategies for AI models. Cloud Infrastructure Design and implement scalable and cost-effective cloud infrastructure (e.g., AWS, Azure, GCP). Ensure high availability, reliability, and security of cloud platforms. Optimize cloud resources for performance and cost. Technology Implementation Design and implement robust API’s and microservices. Optimize system performance and identify areas for improvement. Implement monitoring and logging systems to ensure system health. Collaboration And Communication Work closely with product managers to define product requirements and roadmaps. Communicate technical concepts effectively to both technical and non-technical stakeholders. Collaborate with data scientists to improve AI model performance. Troubleshooting And Optimization Troubleshoot complex technical issues and provide timely solutions. Experience Minimum of 8+ years of experience in software development, with a focus 1 on cloud-based systems. Proven experience in architecting and leading the development of complex AI-powered products. Extensive experience with cloud platforms (AWS, Azure, GCP). Strong experience with Gen AI technologies, including LLMs, and related AI/ML concepts. Technical Skills Proficiency in programming languages such as Python, Java, or Node.js. Deep understanding of cloud architecture and services. Expertise in AI/ML frameworks and tools (e.g., TensorFlow, PyTorch). Strong knowledge of RESTful APIs and microservices architecture. Experience with containerization and orchestration technologies (Docker, Kubernetes). Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need 4+ years of experience in designing and developing applications on the Microsoft stack Strong background in building web applications Strong experience in HTML, Javascript, CSS, jQuery, .NET/IIS with C# Proficient in working with Microsoft SQL Server Experience in developing web applications using Angular/Flutter/Dart a plus Strong logical, analytical and problem-solving skills Excellent communication skills Can work in a fast-paced, ever-changing, startup environment. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand Stone, Massage Heights, Rush Hair Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONIGUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery, and we use AngularJS. Our middle tier is in C#, and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps using Flutter and Dart. Our platform infrastructure is built in .NET Core and deployed on RHEL Enterprise Linux using Docker and Kubernetes. We use Python extensively for data processing workloads and Tableau for analytics dashboards for select infrastructure components. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS and Azure products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. As an Architect/Technical Lead, you will be responsible for designing, developing, and deploying cutting-edge AI-powered solutions. You will lead the technical direction, ensuring our platforms are scalable and reliable, and leverage the latest advancements in Generative AI and cloud computing. You will work closely with product managers, engineers, and data scientists to build world-class AI experiences. Responsibilities: Architectural Design: Design and implement robust, scalable, and secure cloud-based architectures. Define technology stacks, including AI/ML frameworks, cloud services, and related technologies. Ensure seamless integration with existing systems and third-party services. Technical Leadership: Lead a team of engineers, providing technical guidance and mentorship. Drive the development process, ensuring adherence to best practices and coding standards. Conduct code reviews and ensure high-quality deliverables. Gen AI Expertise: Stay up-to-date with the latest advancements in Generative AI and apply them to product development. Evaluate and select appropriate LLMs and AI models. Develop and optimize AI models for performance and accuracy. Implement fine-tuning and training strategies for AI models. Cloud Infrastructure: Design and implement scalable and cost-effective cloud infrastructure (e.g., AWS, Azure, GCP). Ensure high availability, reliability, and security of cloud platforms. Optimize cloud resources for performance and cost. Technology Implementation: Design and implement robust API s and microservices. Optimize system performance and identify areas for improvement. Implement monitoring and logging systems to ensure system health. Collaboration and Communication: Work closely with product managers to define product requirements and roadmaps. Communicate technical concepts effectively to both technical and non-technical stakeholders. Collaborate with data scientists to improve AI model performance. Troubleshooting and Optimization: Troubleshoot complex technical issues and provide timely solutions. Experience: Minimum of 8+ years of experience in software development, with a focus 1 on cloud-based systems. Proven experience in architecting and leading the development of complex AI-powered products. Extensive experience with cloud platforms (AWS, Azure, GCP). Strong experience with Gen AI technologies, including LLMs, and related AI/ML concepts. Technical Skills: Proficiency in programming languages such as Python, Java, or Node.js. Deep understanding of cloud architecture and services. Expertise in AI/ML frameworks and tools (e.g., TensorFlow, PyTorch). Strong knowledge of RESTful APIs and microservices architecture. Experience with containerization and orchestration technologies (Docker, Kubernetes). Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.