160 Hub Operations Jobs

Role Overview: This role ensures process integrity, policy adherence, operational audits, and continuous improvement across distribution centres and hub operations, with a strong focus on last-mile delivery performance. The ideal candidate will drive operational discipline and excellence by monitoring compliance, conducting audits, performing root cause analysis, and delivering insights to improve processes across the last-mile logistics chain. Key Responsibilities: SOP Monitoring: Ensure SOP adherence across branches and hub operations, covering shipment handling, cash (COD) management, DA (Delivery Associate) compliance, last-mile delivery execution, and operational security. Conduct periodic checks of processes and documentation including branch checklists, cash records, shipment reconciliation, RTO, aging reports, and SLP adherence. Root Cause Analysis: Investigate operational lapses such as delayed deliveries, cash discrepancies, and non-compliance in last-mile delivery and hub workflows; coordinate with Area Managers and Branch Incharges for resolution and closure. Process Documentation: Maintain centralized documentation for policies, process changes, compliance formats, and corrective actions related to hub operations and last-mile delivery. MIS & Reporting: Prepare daily/weekly/monthly compliance scorecards and audit reports with detailed insights into branch, hub, and last-mile delivery performance, highlighting gaps, red flags, and improvement areas. Training & Communication: Assist in rolling out SOPs, process updates, and policy changes through structured training to field teams involved in hub and delivery operations. Qualifications & Skills: Graduate in any discipline (logistics/supply chain preferred) 15 years of experience in compliance, audit, or operations excellence, preferably in logistics, hub operations, last-mile delivery, supply chain, or e-commerce sector. Familiarity with field operations and distribution center processes. Strong analytical, investigative, and documentation skills. Proficient in MS Excel, Google Sheets, PowerPoint, and basic data visualization tools. Working knowledge of logistics SOPs and cash compliance frameworks preferred. Ability to manage multi-location operations and handle data at scale. Work experience with companies like Amazon, Flipkart, Meesho will be an added advantage

Roles and Responsibilities Responsible for managing the Promoter Work Force in the respective assigned region. - Manage the hiring, availability & productivity of promoters in the designated region. - Responsible to get the maximum productivity from the promoters in the designated region. - An incumbent is required to work closely with respective RM Zonal Business Managers and Circle Sales Head to drive the promoter program. - Overall responsibility for the program performance from the promoter onboarding to training to sales output. - Engage with vendors in coordination with SCM and get the required promoter resources availability on field. - Accountable for continuous and regular tracking and reporting of promoters using the Promoter App. - Respond to a wide variety of queries from the field & provide the solution in coordination with backend teams.

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Job Summary:- Defective Inventory Management & Clearance as per SOP at Defectives Hub through coordination with brands, Service center and CSM. Acts as a primary contact between Store, brands & CSMs for defectives clearance as defined SOP/process. Ensure constant work towards reduction of defective inventory value and volume. Acts as custodian of defective inventory & key contact point for store, brand & respective CSM/AM. Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP. Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup files End to End coordination with brands for repair/replacement/CN for defective stock End to End coordination with CSM/merchandizer for VTO Ensure proper paper work and filing. Ensure proper audits and stock takes as per SOP. Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task management Preferred candidate profile:- Graduate/diploma holder in any field. (Technical degree will be given a preference) 2 + years experience in customer service from a reputed consumer durable/retail organization. Experience should include backend support and coordination with external/internal teams. Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities Create a streamline process for technicians and delivery partners; to ensure on time service and installation Optimize the existing process to the benchmark levels to meet the rapidly changing business environment Build and refine performance management tools to improve quality of the technicians and the delivery partners Create workforce engagement programs to recognize top performers and motivate the team of technicians and the delivery partners Develop, implement and review operational policies and procedures Work with senior stakeholders Communicate with our customers if needed. Preferred candidate profile 0- 2 years of minimum experience in high growth operation Excellent verbal and written communication skills; the ability to call, connect and interact in English, Kannada. Able to multitask, prioritize, and manage time efficiently Help promote a company culture that encourages top performance and high morale. Comfortable working on weekends Comfortable working with 4 days weekoff

JOB DESCRIPTION- Cluster Manager Date: Version: 1.0Position Title: Cluster ManagerGrade: Reports to: City headFunction/BU: BB Now Sub Function: Warehouse and Front-End DeliveryCorporate/Region: RegionLocation: BB Now StoreContacts of this position: Internal: City Head, Store in charge, Shift Controller, Associates, Technology, IT infra, Projects, HR. External: Customers, Authorities, Landlord, Vendors for Service Maintenance Organogram: City head | Cluster Manager | Store in charge Job Description: Purpose: Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc. Responsible for ensuring recruitment and managing attrition with the help of DM-HR Manpower Planning Initiatives to improve efficiency Monitor and analyses the reports to achieve metrics Rewards and Recognition Coordination with Training team for new hiring as well as existing team Vendor management Delivery Partners and Security, House keeping Process Adherence Competition Tracking Work Environment and Safety Management DesignationNature of MetricsMetricsTargetWeightageMeasuresCluster ManagerCustomerCustomer Complaint of the Cluster0.65%20As per target setInternalIBNDzero15complaintsInternalStores P&L of the clusterAs per CP25As per CP V/s ActualsInternalStore Write-off + Stock Update 0.30%10Based on System BookingInternalOTD100%10On-time delivery as per cut-offInternalProcess Audit score of the cluster>90%20Central Process Audit Score Required Competencies: (Knowledge, Skills, Personal Attributes) Background Experience at supervisory role Work Experience 6-8 years with 1-2 years Experience at supervisory role Skills He/ She should possess the following competencies: Speaking, writing, and listening skills. Critical thinking, problem solving, and reasoning abilities. Supervising skills. Process know-how. P&L

Manage daily logistics and delivery operations to ensure all orders are delivered on Time. Optimize routing, shift planning, and loading efficiency for minimal delays. Collaborate with product and tech teams to enhance the operational dashboard, order tracking, and route optimization tools. Ensure top-tier delivery quality, product freshness, and zero-miss service. Proactively resolve delivery complaints and build feedback loops for continuous improvement. Design SLAs for delivery performance, including contingency plans for delays, no-shows, or weather disruptions. Integrate customer feedback into the last-mile loop to improve service ratings and retention. Use data tools (Excel, Google Sheets) For Presentation of data Identify process bottlenecks and propose actionable solutions backed by data trends. Forecast operational needs in line with business growth, seasonality, and customer behavior. Much concentration on Quality, On Time Delivery and accuracy of the products ordered. Preferred candidate profile Having 5+years of experience in Retail (FMCG) Last Mile Operation Handled multiple stores operations

As Blinkit expands its delivery team, were looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. Implement and monitor store processes to improve eciency, optimize workflows, and enhance overall store performance. Requirements- Minimum qualification - Graduation 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) Strong analytical and problem-solving skills. Excellent communication and negotiation abilities. Leadership and team management experience. Preferred candidate profile

Role & Responsibilities: Ensures end to end smooth running of station operations for the assigned area/cluster. Ensures all the operational SOPs are followed, and timely audit is conducted. Monitors Zero Breach across Region in terms of shipments closures within defined TAT. Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date) Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs Acts as a people manager and coordinates with HR for FEs salaries, other issues & grievances. Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages Monitors security parameters across region and ensures no unlawful activity occurs Person Specifications- Skillsets/Education: Functional Skills Operations Management, Data Analysis, Stakeholder Management Experience - Relevant experience in Logistics/ Manufacturing industry. Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management. *Should be open for extensive travel.