Work from Office
Full Time
Manage daily logistics and delivery operations to ensure all orders are delivered on Time. Optimize routing, shift planning, and loading efficiency for minimal delays. Collaborate with product and tech teams to enhance the operational dashboard, order tracking, and route optimization tools. Ensure top-tier delivery quality, product freshness, and zero-miss service. Proactively resolve delivery complaints and build feedback loops for continuous improvement. Design SLAs for delivery performance, including contingency plans for delays, no-shows, or weather disruptions. Integrate customer feedback into the last-mile loop to improve service ratings and retention. Use data tools (Excel, Google Sheets) For Presentation of data Identify process bottlenecks and propose actionable solutions backed by data trends. Forecast operational needs in line with business growth, seasonality, and customer behavior. Much concentration on Quality, On Time Delivery and accuracy of the products ordered. Preferred candidate profile Having 5+years of experience in Retail (FMCG) Last Mile Operation Handled multiple stores operations
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