Hospital Receptionist

Job Description

Job Summary: We are seeking a courteous, professional, and efficient Hospital Desk Receptionist to manage front desk operations at our hospital. The ideal candidate will be the first point of contact for patients and visitors, providing essential information and coordinating with internal departments to ensure a smooth and welcoming experience. Key Responsibilities: Greet patients, visitors, and vendors warmly and professionally Answer and route incoming phone calls promptly and accurately Schedule and confirm patient appointments Register patients and update records in the hospital management system Guide patients and visitors to the appropriate departments or personnel Handle inquiries regarding hospital services, doctors' availability, OPD timings, etc. Maintain cleanliness and orderliness of the reception area Coordinate with departments like billing, lab, and diagnostics for real-time updates Handle basic administrative tasks such as filing, scanning, and data entry Assist with emergency situations by directing patients to the appropriate emergency area Maintain confidentiality of patient information at all times Skills & Competencies: Excellent verbal and written communication skills Polite, professional, and patient demeanor Good organizational and multitasking abilities Basic computer proficiency (MS Office, Hospital Management Software, etc.) Ability to work in a fast-paced healthcare environment Fluency in English and local language (additional languages are a plus) Customer service orientation Preferred Experience: Prior experience in hospital/clinic front desk or reception is preferred Knowledge of hospital systems and appointment handling