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NTT DATA, Inc.
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Helpdesk Senior Representative - Fresher

Helpdesk Senior Representative - Fresher

NTT DATA, Inc.

0 - 2 years

2 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

sccm active directory mdm troubleshooting customer handling fluent english customer service presentation skills it service desk helpdesk customer support technical support service desk incident management desktop support internet itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 325594 We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. ShiftRotational shift. QualificationGraduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills. Work from Office Profile, 24x7 rotational shift.

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Helpdesk Senior Representative - Fresher