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Ncr Corporation
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Help Desk Representative

Help Desk Representative

Ncr Corporation

0 - 2 years

|

0 - 2 Lacs

Mumbai Maharashtra India

Posted:12 hours ago| Platform: Foundit logo

Apply

Skills Required

Customer Satisfaction Customer Service Help Desk Customer Interaction

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints timely
Knowing our products inside and out so that you can answer questions.
Taking prompt action on customer query & the incidents as per standard process
Keeping records of customer interactions, transactions, comments and complaints as per standard process
Communicating and coordinating with colleagues as necessary.
Ensure to follow all compliances related to work flow.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Role:

Industry Type:

Department:

Employment Type:

Role Category:

Education

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Ncr Corporation

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