7 Help Desk Jobs

Urgent Requirement for Telecom Engineering Advisor Location:Pan India Employment mode:C2H Notice Period:Immediate Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS : Mitel administration, VOIP support, ACD call tracking Mitel phone administrator. 2/3 level support for all VOIP issues. Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Description We are seeking a highly motivated and customer-oriented IT Support Specialist to provide technical assistance to users within our organization. The ideal candidate will have strong troubleshooting skills, a good understanding of computer systems and networks, and the ability to communicate technical information clearly to non-technical users. ABI HR - 9962699935 Responsibilities Provide technical support to end-users for hardware and software issues. Assist in the installation and configuration of computer systems and applications. Troubleshoot and resolve network connectivity issues. Maintain and update technical documentation and user guides. Monitor and respond to help desk tickets in a timely manner. Skills and Qualifications Proficiency in Windows and Mac operating systems. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Familiarity with common software applications (Microsoft Office, antivirus software). Strong problem-solving skills and attention to detail. Excellent communication skills, both verbal and written.

We are looking for a highly skilled and experienced Product Analyst to join our team. The ideal candidate will have 2-7 years of experience in a large business system environment, performing business analysis, business development, and/or project systems management. ### Roles and Responsibility Support the resolution of L3 tickets alongside Assistant Product Managers. Fulfill enhancement requests, business operational requests, and service requests. Research SAP and Mercury designated specialties, such as Tax. Collaborate with and assist L2 help desk resources. Triage issues and support the development of requirements and validation of designated enhancements. Analyze and decipher diverse requirements from multiple countries. ### Job Requirements Bachelor’s degree in finance, business, computer science, or a related discipline, or equivalent work experience. Minimum 2 years of experience in a large business system environment, performing business analysis, business development, and/or project systems management. Preferred focus on SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur). Excellent interpersonal, client service, communication, organizational, and project management skills. Ability to react appropriately during crisis situations and operate in a dynamic, fast-moving environment. Experience working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery. Knowledge of SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur). Functional and/or technical experience in supporting global systems (e.g., SAP) including knowledge of data flows, processes, and best practices. Proven knowledge of software development lifecycle methods, processes, tools, and best practices. Documentation, communication, and presentation skills that support accurate and concise messaging. Demonstrate an inclusive and globally aware mindset. Ability and flexibility to work in a virtual environment across multiple time zones. Flexibility to work non-standard hours in supporting global production systems. International Travel may be needed.

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. Abhishek 9164462369 rivera.abhishek@gmail.com Maria certina.rivera@gmail.com 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). NOTE WE'RE LOOKING FOR CANDIDATES WHO LIVE IN BANGALORE CURRENTLY. Job Details Process: International Voice Process ( Technical support ) Work Location: Whitefield Cab Service: 2 way provided (25 kms) / Cab allowances provided. CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 5 Lakh) Shift Timings: UK Rotational Shift Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *Pickup & Drop Facility Regards, Abhishek 9164462369 rivera.abhishek@gmail.com Maria certina.rivera@gmail.com 9986584828 Rivera Manpower Services

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. Ananya 8884496986 ananya.rivera24@gmail.com Joy 7996004799 rivera.joy1210@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). NOTE WE'RE LOOKING FOR CANDIDATES WHO LIVE IN BANGALORE CURRENTLY. Job Details Process: International Voice Process ( Technical support ) Work Location: Whitefield Cab Service: 2 way provided (25 kms) / Cab allowances provided. CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 5 Lakh) Shift Timings: UK Rotational Shift Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *Pickup & Drop Facility Regards, Ananya 8884496986 ananya.rivera24@gmail.com Joy 7996004799 rivera.joy1210@gmail.com Rivera Manpower Services

Technical Support Analyst - Fixed Income Trading Experience: 5 - 7 Years Exp Salary : USD 2,962-4,148 / month Preferred Notice Period : Within 30 Days Shift : 1:30PM to 10:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, 06 Months (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : application support / Technical support L2, Confluence, Financial Services, Log analysis, software release, Git, SQL Good to have skills : capital market regulations, financial markets, Help Desk, problem diagnosis, Rates Product SoftSolutions! SRL (One of Uplers' Clients) is Looking for: Support and Delivery Specialist (Remote) who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Job Title: Support and Delivery Specialist Job Summary: Operates in direct contact with clients/traders/desk support in supporting them by mitigating emerging issues both in product usage and in planning and managing the delivery of new product versions or upgrades. Key Responsibilities: Perform the following as the second-level support: Owns, Manages, and resolves the issues reported by the end-user Manages system configurations Monitors daily procedures Collects product info and configuration for analysis Resolves independently the problems for which there is documentation Escalates and coordinates the interventions of higher level, when needed. Application support reference for Customer key contact Makes analysis and diagnosis of problems reported by First & Second Level support Executes testing and delivery of releases with the resolution of failures encountered Applies escalation procedures in case of serious malfunctions Application Delivery reference for Customer Project Manager Coordinates and plans delivery phases with internal and external Project Managers Reports activities to Client and Internal Audit. Coordinates with the entire SD&A Team Coordinates with the Development and Quality department Coordinates with customers technology partners and third-party suppliers Qualifications: Preference with a degree in Economics and Finance, Engineering, or Information Technology; ¢ Strong Interest in financial markets and/or Rates product pricing models; Proficiency in Microsoft Office, Git, Confluence, SQL Applications. At least 5 years of experience in a similar position Extensive experience in Help Desk and/or Technical Service support, with a preferred advantage to experience in software development/ software operation Ability to communicate with the customer despite critical moments Ability to Manage stress under difficult circumstances Detail oriented and inclination to get to the root of the problem. Self-starter and ability to work with minimum guidance. Exception written and verbal communication skill. Strong analytical skill Ability to analyze the data in the form of logs/configurations/system parameters to diagnose the problem. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: For more than 20 years the company has been delivering powerful, robust, and scalable fixed income trading technology to the largest and most forward-thinking trading institutions in the UK, Europe and the world. Our fixed income trading solutions have stood the test of time helping clients to navigate challenging market conditions with confidence, thrive in an ever-changing regulatory environment and gain a commercial and trading competitive edge. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

- International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills