Major Accounts Support Planner (SCM)

The Major Accounts Support Planner is responsible for managing and optimizing inventory levels for key customer accounts. This role acts as the strategic liaison between the supply chain, sales, and key account teams to ensure accurate forecasting, timely target setting, and alignment with customer expectations. The ideal candidate has strong analytical skills, is detail-oriented, and thrives in a collaborative, fast-paced environment.

Key Responsibilities:

• Develop and manage inventory plans for major accounts to ensure optimal stock levels and service performance.
• Collaborate with sales, services, demand planning, and logistics teams to align forecasts and inventory strategies with account-specific goals.
• Monitor, analyse and optimize inventory performance with regular review of - plans, usage, ASL/MEO recommendations, E&O Scrap recommendations and Rationalization to optimize inventory.
• Conduct regular account reviews with internal stakeholders and major customers to address inventory performance and planning needs.
• Utilize forecasting tools and ERP systems to generate accurate replenishment recommendations.
• Maintain strong relationships with account managers and key customers to understand future demand drivers.
• Lead or support process improvement initiatives related to forecasting, planning, and supply chain execution.
• Develops and implements strategies to meet the objectives of the Service Parts organization. Drives improvements in service parts availability, whilst meeting inventory target turns, load rate and net inventory targets.

Basic Qualifications:

• Graduate / Postgraduate in Supply Chain Management / Operations
• Minimum 2 to 3 years of experience in inventory planning, demand dorecasting, or supply chain management.
• Experience working with large or key accounts, preferably in a B2B or Banking/retail environment.
• Proficient in inventory planning tools, ERP systems (SAP, Oracle, etc.), and MS Office particularly Excel and MS Access.
• Experience with data visualization tools (e.g., Power BI, Tableau).
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and deadlines in a dynamic environment.

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