Head of Membership and Events

As the Head of Membership and Events at Soho House Mumbai, you will be responsible for the development, acquisition, management, and retention of members while overseeing and delivering the members" events program. You will work closely with the GM and Regional Director to ensure the membership committee is of the highest standard and targets are met with quality new members. Your role will involve actively engaging with the Mumbai community to attract new members, hosting events, and developing key relationships. Your primary responsibilities will include owning the full membership lifecycle, driving the quality of membership applications, and ensuring the House maintains a strong, vibrant, and diverse membership base. You will personally review membership applications, create and attend events within the House, and monitor member quality to best suit the House Identity. Additionally, you will oversee member behavior, retention efforts, and member experience to ensure long-term satisfaction and engagement. You will lead a small team and collaborate closely with the Membership Managers to oversee member introductions and retention. Managing the Membership Committee, creating and executing outreach programs, building strategic partnerships, and fostering a collaborative team culture will all be crucial aspects of your role. Tracking membership data, KPIs, and industry trends to inform membership strategy and decision-making will also be part of your responsibilities. Success in this role will be measured by membership acquisition and retention rates, the performance of the Committee, revenue generated from new and existing members, and full attendance for new member introductions. If you are a team player with hospitality experience, good communication skills, a positive attitude, and a can-do mentality, we would love for you to join us as our next Head of Membership and Events in Mumbai at Soho House.,