Head of Client Delivery

As the Head of Client Delivery at E42.ai, you will play a pivotal role in ensuring high levels of client satisfaction and driving successful deliveries that exceed client expectations. Your leadership will be instrumental in fostering a culture of excellence, collaboration, and continuous improvement within the delivery team. You will serve as the primary point of contact for key clients, building and maintaining strong relationships based on trust and understanding of their business objectives. Your strategic planning and execution skills will be critical in aligning client delivery with the company's overall business goals. You will oversee project and program management, ensuring efficient resource allocation and timely delivery. Continuous improvement initiatives will be a key focus, as you drive operational excellence through scalable and efficient delivery processes. Monitoring performance metrics and providing transparent reporting to senior leadership will be essential in tracking the success of client engagements. Collaboration with cross-functional teams, industry knowledge, and technical proficiency will enable you to position E42.ai as a leader in the market. Your qualifications should include a Bachelor's or MBA degree in Computer Science, Project Management, or a related field, along with 10-15 years of experience in customer success, program management, or project management, preferably in the tech or AI industry. Key Skills required for this role include client focus, project & program management expertise, strategic thinking, strong communication, problem-solving abilities, leadership skills, and technical proficiency. Essential attributes such as being proactive, collaborative, adaptable, and having a positive attitude are also crucial for success in this role. Experience in managing client success and business growth in a BPO environment, as well as a background in a startup setting, would be advantageous. If you are ready to take on this challenging yet rewarding role, we would like to talk to you!,