As the Head of Client Delivery at E42.ai, you will play a crucial role in ensuring high levels of client satisfaction and driving successful deliveries that exceed client expectations. You will collaborate with stakeholders to achieve benchmark business success and foster a culture of excellence and continuous improvement within the delivery team. Your responsibilities will include developing and implementing strategies to drive client retention, conducting regular client reviews and feedback sessions, and serving as the primary point of contact for key clients. You will work towards aligning delivery strategies with the company's overall business goals and overseeing the execution of all client engagements to ensure they are delivered on time and to the highest quality standards. In addition, you will be responsible for enabling and developing the team of delivery managers and project managers, implementing best practices in project management methodologies, and driving continuous improvement initiatives to enhance delivery processes. You will also monitor project performance, implement risk management strategies, and ensure optimal resource planning and allocation across all projects. To be successful in this role, you should have a minimum of 10-15 years of strategic and hands-on experience in customer success, program management, and project management, preferably in the tech or AI industry. You should possess strong leadership skills, excellent communication skills, and the ability to make data-driven decisions. A proactive, self-motivated mindset, collaborative approach, and ability to work in a fast-paced environment are essential attributes for this position. If you have a deep understanding of client relationship management, expertise in project and program management methodologies, and the ability to drive business outcomes through strategic thinking, we would like to talk to you. Join us at E42.ai and be part of our mission to help enterprises become intelligent one AI co-worker at a time.,

As the Head of Client Delivery at E42.ai, you will play a pivotal role in ensuring high levels of client satisfaction and driving successful deliveries that exceed client expectations. Your leadership will be instrumental in fostering a culture of excellence, collaboration, and continuous improvement within the delivery team. You will serve as the primary point of contact for key clients, building and maintaining strong relationships based on trust and understanding of their business objectives. Your strategic planning and execution skills will be critical in aligning client delivery with the company's overall business goals. You will oversee project and program management, ensuring efficient resource allocation and timely delivery. Continuous improvement initiatives will be a key focus, as you drive operational excellence through scalable and efficient delivery processes. Monitoring performance metrics and providing transparent reporting to senior leadership will be essential in tracking the success of client engagements. Collaboration with cross-functional teams, industry knowledge, and technical proficiency will enable you to position E42.ai as a leader in the market. Your qualifications should include a Bachelor's or MBA degree in Computer Science, Project Management, or a related field, along with 10-15 years of experience in customer success, program management, or project management, preferably in the tech or AI industry. Key Skills required for this role include client focus, project & program management expertise, strategic thinking, strong communication, problem-solving abilities, leadership skills, and technical proficiency. Essential attributes such as being proactive, collaborative, adaptable, and having a positive attitude are also crucial for success in this role. Experience in managing client success and business growth in a BPO environment, as well as a background in a startup setting, would be advantageous. If you are ready to take on this challenging yet rewarding role, we would like to talk to you!,