Head Barista

The Head Barista is responsible for leading the barista team, ensuring consistent quality of beverages, maintaining high customer service standards, managing inventory, and upholding hygiene and safety protocols. This role plays a key part in training, mentoring, and maintaining the overall coffee and beverage experience for guests.

Key Responsibilities:

1. Beverage Quality & Preparation

• Prepare and serve high-quality coffee, teas, and other beverages.
• Maintain consistency in taste, presentation, and temperature.
• Calibrate espresso machines and grinders regularly for optimal extraction.

2. Team Leadership & Training

• Supervise, train, and schedule baristas.
• Monitor performance and ensure all team members follow SOPs.
• Conduct regular skill training, cupping sessions, and quality checks.

3. Customer Service

• Maintain a welcoming and professional environment.
• Resolve customer complaints and ensure satisfaction.
• Educate guests about coffee offerings, origins, and brewing methods.

4. Inventory & Stock Management

• Manage stock levels of coffee beans, milk, syrups, and disposables.
• Place timely orders and control wastage.
• Maintain records of daily consumption and beverage costs.

5. Cleanliness & Compliance

• Ensure workstations, machines, and storage areas are clean and sanitized.
• Adhere to all food safety and hygiene regulations.
• Perform daily equipment maintenance and troubleshooting.

Job Types: Full-time, Permanent

Work Location: In person