Posted:2 weeks ago|
Platform:
Work from Office
Full Time
- Ensuring and providing flawless, upscale, professional, and high-class customer service experiences
- Analysing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to customer needs and anticipating their unstated ones.
- Guest management & guest engagement activities
- Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
- Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
- Organize events and activities approved by the head office
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
- Excellent communication skills
- Strong listening skills
- Strong time management skills
- Adequate capability in Excel, word and PPT
Brigade Group
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