Guest Relation Executive

Role & responsibilities

• Greet and welcome visitors, clients, and vendors in AUM standards warm and professional manner.
• Manage the front desk, including answering phone calls, responding to emails, and handling inquiries.
• Maintain a clean, organized, and inviting reception desk, lounge, retail, and lobby areas.
• Schedule appointments, meetings, and manage visitor logs.
• Assist guests to suitable departments or individuals.
• Build and maintain positive relationships with guests and clients.
• Address guest queries, complaints, or special requests promptly and professionally.
• Maintain records of guest interactions and feedback.
• Ensure a seamless guest experience through proactive service and follow-up.

-  Coordinate with internal departments to ensure timely service for visitors.

-  Handle basic administrative tasks like data entry, filing, and document handling.

-   Manage mail, courier services, and front office supplies.

-   Support company events, meetings, or guest-related arrangements as required.

Preferred candidate profile

- 4 to 5 years of experience in a front office, receptionist, guest relations, or customer service role

- Prior experience in hospitality, corporate office environments, or client-facing positions preferred.