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1.0 - 3.0 years

1 - 2 Lacs

Pune

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Excellent communication and interpersonal skills. Strong customer focus with the ability to create a positive guest experience. Ability to multitask and manage time efficiently.

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1.0 - 3.0 years

1 - 2 Lacs

Mumbai

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Roles and Responsibilities Provide exceptional customer service by responding to guests' queries, resolving issues promptly, and addressing concerns. Manage front desk operations, including handling phone calls, emails, and messages in a professional manner. Maintain accurate records of guest interactions using our property management system (PMS). Collaborate with other departments to ensure seamless communication and effective issue resolution. Handle guest check-in and check-out processes, ensuring efficient room allocation and key distribution.

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2.0 - 3.0 years

1 - 2 Lacs

Ajmer

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Responsibilities: * Greet guests, manage front desk operations & cafeteria services * Maintain office supplies inventory & order replacements as needed * Coordinate mail delivery & package handling Annual bonus Food allowance

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2.0 - 4.0 years

1 Lacs

Hyderabad

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Job Title: Receptionist Job Summary: We are seeking a friendly, organized, and professional Receptionist to manage the front desk operations, provide excellent service, and perform administrative tasks. Responsibilities: 1. Manage front desk operations, including phone calls, emails, and visitor reception 2.Perform administrative tasks, such as data entry, filing, and photocopying 3. Maintain office organization and ensure a clean and welcoming environment 4. Handle incoming and outgoing mail and packages 5. Assist other staff members with tasks as needed Requirements: 1. Excellent communication and interpersonal skills 2. Ability to multitask and prioritize tasks 3. Basic computer knowledge and proficiency in MS Office 4. Friendly and professional demeanor What We Offer: 1. Competitive salary and benefits 2. Opportunity to work in a dynamic and growing organization 3. Collaborative and supportive team environment If interested please share your resume. Krishna.m@gaja.co.in

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1.0 - 2.0 years

3 - 4 Lacs

Noida

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Role & responsibilities Single point of contact in patient journey from Admissions to discharge. Responsible for the ongoing activities on the floor. Patient's round on daily basis (Meeting and greetings each and every patient admitted on their assigned floors twice in a day). Work towards enhancing the patient experience. Sorting the complaints / concerns of the floors inter or intra department. Preferred candidate profile Minimum 1 Year experience as Patient Experience/ Guest Relationship Executive Qualification- Graduation & MHA will be preferred.

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0.0 - 1.0 years

2 - 2 Lacs

Mohali, Chandigarh

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Welcome and greet guests in a friendly and professional manner Handle incoming and outgoing correspondence, including emails and letters Manage the reception area to ensure it is clean and always organized Assist with administrative tasks, such as data entry, filing, and photocopying Maintain a record of incoming and outgoing guests and employees Coordinate with other departments to ensure smooth operations Maintain knowledge of company products, services, and policies Provide support to other team members as needed

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0.0 - 5.0 years

2 - 3 Lacs

Pune

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Front Office Handling Guest Relations Check-in/Checkouts Handling Travel Agents and Online portals Bookings Reservations Keep updated records and files Hotel Management Students are Welcome Contact---7448010777 Required Candidate profile Must be guest service focused and team player Minimum 12th Pass

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3.0 - 5.0 years

3 - 3 Lacs

Pune

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HANDLE INCOMING AND OUTGOING CALLS VISITOR MANAGEMENT SENDING THE SAME TO THE CONCERNED AUTHORITY MANAGE APPOINTMENTS AND TIME SCHEDULE OF SENIOR MANAGEMENT STAFF ADMIN WORK SECRETARIAL FUNCTIONS

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1.0 - 6.0 years

3 - 4 Lacs

Mumbai Suburban, Lucknow, Bengaluru

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Position Title : Office Support Executive Per Annum CTC : As per company norms Reporting to : Branch Manager (Dotted Reporting to GSC TL) Working days : 9 hours (5 days) Between 9 am to 7 pm Location : Bandra, Mumbai. Type : Full Time/Permanent About the Company: SI-UK is the leading provider of free, independent advice and support to international students. applying to study in the UK. Since 2006, SI-UK has built a reputation as an industry leader, and each year SI-UK assists thousands of international students to join UK universities. We are present in 40+ countries. To know more, visit www.studyin-uk.in.In India, SI-UK operates 29 offices with over 800 staff members. You will be joining an ambitious, growing company that represents the top institutions in the UK that offers opportunities for growth for individuals with the right skill sets and motivation.SI-Global covers all other destinations outside of the UK where the company has ambitions to be a leading provider of free and independent advice. About the Role: The Office Support Executive will balance administrative responsibilities with outbound calling and lead, management tasks to support the Global Support Centre's objectives. This role involves front desk, management, administrative support, and lead generation through effective use of the system. This role is integral to ensuring seamless administrative operations and contributing to the Global Support Centres success through efficient lead management and customer engagement. Key Responsibilities:Administrative (50%) Reporting and Assistance: Assist with administrative tasks and provide timely updates. Front Desk Management: Answer and forward front desk-related phone calls to respective departments. Appointment Scheduling: Coordinate and confirm appointments, meetings, and events. Visitor Management: Greet and assist visitors professionally and courteously. Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks. Office Supplies Management: Monitor stock levels and place orders for replacements. Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars. Global Support Centre (50%) Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM. CRM Updates: Accurately and promptly update lead statuses in the CRM system. Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students. Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager. Reporting: Provide regular updates on lead statuses to GSC Managers. Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes. Product Knowledge: Stay informed about the organizations offerings, destinations, and services. About the Candidate: Communication Skills: Proficient in English (verbal and written) and the local language. Confidence and Conviction: Self-assured with the ability to persuade and influence. Organizational Skills: Strong multitasking and organizational abilities. Mindset: Proactive with a focus on quality and thoroughness. Problem-Solving: Effective probing and critical thinking capabilities. Key Requirements: Qualification: Must be a Graduate Experience: 2-4 years of experience in a BPO/Call Centre or similar environment is an advantage. Experience in outbound calling and lead management. Technical Skills: Proficiency in MS Office applications. Familiarity with CRM software and calling platforms is a plus. Work Environment: Flexibility to work shifts within a window of 9:00 AM to 7:00 PM (9 hours x 5 days). Interested candidates can share their CV at anjanad@gostudyin.com.

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3.0 - 8.0 years

2 - 3 Lacs

Hyderabad

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Responsibilities: * Greet guests upon arrival & departure * Maintain front desk operations * Coordinate housekeeping services * Manage reservations & checkouts * Handle guest requests promptly

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5.0 - 7.0 years

0 - 0 Lacs

Bengaluru

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Role & responsibilities :- Provide a clean and organized waiting area Welcomes patients into the clinic in a warm and friendly manner Checks-in clients as they arrive for their appointment Assist with helping clients on information about the product or services. Educate clients and respond to client questions in centre/ phone as needed Scheduling patients for new/ returning/ follow- up appointments when required. Identifies and resolves client-centred problems in a timely manner Involving and upselling in clinic promos & packages when appropriate Knowledge of all services, products, pricing & promotions Receive feedback from all the clients. Optimize client satisfaction. Feed client information and billing information into software and ensuring every client information and bills are closed for the day. Ensure paper work/ reports and MMS system are current and correctly filled out Maintain the confidentiality of the record room and handing over the Client file as per the appointment to the Therapist and receiving it and placing it back to the Record Room. Adhere to privacy policies of the clients. Handling the stock room and ensuring the record is maintained for every issue from the stock room. Ensure all the records are maintained as per the process. Protect clients and employees by adhering to safety & hygiene policies Follow, Interact & Engage on brands Social media profiles. Build brand image & value by engaging on social media platforms. Familiarize the brand to clients/audience through social media, increase popularity, enquiries leads. Participate in brand reputation management. Generate reviews( Google ,Mouthshut, Social Media , Practo etc) , written & video testimonials from clients thereby develop stronger loyalty and facilitate incremental registrations and better opportunities .. Promote & participate in events. Monitor internal and external branding at centre. Ensure signages are working at all times to provide maximum brand visibility. Ensure marketing collaterals are displayed at the clinic with good visibility. Preferred candidate profile : 5 to 7 year experience

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1.0 - 5.0 years

2 - 3 Lacs

Ahmedabad

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working experience in f & b industry as guest relations management.

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3.0 - 8.0 years

4 - 4 Lacs

Palwal

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Note: Kindly apply only if you are comfortable for Prithla (Palwal) as your working location. We are hiring for Front Office Executive role in our company. ONLY FEMALES REQUIRED. Requirements: The candidate will be responsible for Front Desk Activities. Telephone handling. Administration work. Visitor Management. Must be good in Excel. If interested for interview, kindly call the undersigned. Regards Girish Panchal HR Manager 8447066634

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0.0 - 2.0 years

1 - 1 Lacs

Hyderabad

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Greet and assist visitors, manage manual registers and call handling, record couriers, maintain physical contact lists, coordinate support staff, handle stationery, and ensure a clean, organized front desk. Only Females Immediate joiner required Required Candidate profile Minimum 12th pass with good spoken Hindi, English, and Telugu. Polite, confident, well-groomed, with strong verbal skills. Manages calls, registers, and walk-ins efficiently. Punctual and responsible.

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2.0 - 3.0 years

2 - 2 Lacs

Gurugram

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1) Visitor Engagement 2. Meeting ROOM inspection arrangement 3) Meeting room equipment check and assist in connectivity 4) Pantry management 5) Store & stock engagement on excel 6) Stationery management 7) Hi tea arrangement 8) good communication skill 9) event management ( in office festival deco. etc) 10) PPT / Collage / poster making. Preferred candidate profile one to one discussion

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8.0 - 10.0 years

5 - 9 Lacs

Ahmedabad

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Department: Front Office & Revenue Management Reports To: General Manager / Marketing Manager Job Overview: The House of MG, a distinguished heritage hotel in Ahmedabad, seeks an experienced Reservation Manager to oversee room reservations, dynamic pricing strategies, and online F&B rate management. The ideal candidate must manage OTAs, Airbnb packages, and online food aggregators like Zomato and Swiggy. Additionally, the candidate should be proficient in sharing rates with offline travel agents and handling guest inquiries to close bookings effectively. Key Responsibilities: Reservations &; Revenue Management: - Oversee and manage room reservations across all direct and third-party booking platforms. - Implement dynamic tariff management strategies to maximize revenue on OTAs like Booking.com, Expedia, and Agoda. - Optimize Airbnb packages by curating and pricing unique stay experiences. - Ensure seamless communication between the reservations team and front office for smooth check-ins and guest experience. - Analyse booking trends, market demand, and competitor pricing to adjust rates dynamically. - Maintain an updated rate sheet for rooms and packages across all digital platforms. - Share updated rates and offers with offline travel agents to ensure effective distribution and maximize bookings. - Engage with potential guests, respond to inquiries, and close bookings through direct communication via phone, email, and chat. Online F&B Rate Management: - Manage and update menu pricing, offers, and promotions for F&B outlets on Zomato and Swiggy. - Monitor performance analytics and optimize pricing for maximum sales and profitability. - Coordinate with the F&B and marketing teams to align online food pricing with seasonal promotions. Coordination & Guest Relations: - Work closely with the front office, F&B, and marketing teams to ensure alignment of room and dining promotions. - Handle guest inquiries and special requests for reservations and dining experiences. - Ensure high customer service and satisfaction standards through prompt and professional Communication: - Communicate proactively with guests and travel partners to secure bookings and upsell hotel services. - Respond to all guest comments in OTAs and review sites and food aggregators. - Assist in CRM activities to Marketing Manager. Qualifications & Skills Required: - Educational Qualification: Bachelor's degree in Hotel Management, Business Administration, or a related field. - Experience: Minimum 8-10 years in reservations, revenue management, or OTA operations in the hospitality industry. - Technical Skills: Proficiency in OTA extranets, PMS (Property Management Systems), Channel Managers, and online aggregator platforms like Zomato and Swiggy. - Strong analytical skills in interpreting pricing trends and market dynamics. - Excellent communication and negotiation skills. - Experience in managing offline travel agent relationships and closing guest inquiries effectively. - Familiarity with heritage hotels and experience curating unique guest experiences are a plus. Benefits: - Competitive salary and incentives - Opportunity to work in a heritage hospitality setting. - Professional development and growth opportunities.

Posted 10 hours ago

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5.0 - 9.0 years

3 - 4 Lacs

Jaipur, India

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Roles and Responsibilities- contact at 9828169792 and share resume on whatsapp Manage front office operations, ensuring smooth check-in/check-out processes for guests. Handle guest queries and concerns in a professional manner, providing excellent customer service. Coordinate with other departments (e.g., housekeeping, maintenance) to ensure seamless room preparation and issue resolution. Maintain accurate records of guest interactions, transactions, and communications. Ensure compliance with hotel policies and procedures.

Posted 11 hours ago

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0.0 - 5.0 years

0 - 2 Lacs

Panipat, Dubai, New Delhi

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We are Hiring for 5 STAR Luxury Hotel for Dubai Location If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Restaurant Service Staff (Waiter/Waitress) 1. Qualification Minimum 12th pass 2. Age 20-35 Years 4. Must Have Good communication skills 5. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

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0.0 - 3.0 years

2 - 3 Lacs

Gurugram

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The Pllazio Hotel, Gurgaon is looking for Room / Laundry Attendant to join our dynamic team and embark on a rewarding career journey Sort, wash, dry, fold, and iron linens and clothing according to established procedures and standards Operate laundry equipment safely and efficiently, including washers, dryers, and irons Inspect linens and clothing for stains, tears, or other damage, and report any issues to management Maintain cleanliness and organization of the laundry facility, including work areas and equipment Assist in inventory management, including receiving, stocking, and recording of supplies Follow all safety protocols and guidelines to ensure a safe working environment for yourself and others Perform other duties as assigned by management

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1.0 - 3.0 years

1 - 4 Lacs

Gurugram

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the palms is looking for Front Office Associate to join our dynamic team and embark on a rewarding career journey Handling incoming and outgoing mail and packages Maintaining a professional and organized front office environment Assisting with scheduling appointments and meetings Coordinating with various departments and stakeholders to ensure seamless operations Performing basic administrative tasks, such as data entry and document filing Resolving customer inquiries and directing them to the appropriate parties Maintaining security by following procedures and monitoring logbook Excellent communication and interpersonal skills Good multitasking, time management and organizational skills

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1.0 - 4.0 years

1 - 4 Lacs

Thiruvananthapuram

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PMS College of Dental Sciences & Research is looking for House Keeping Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and coordinate the work of housekeeping staff, including room attendants, public area cleaners, and laundry attendants Ensure that all rooms and public areas are cleaned to the highest standards and that housekeeping staff follow established procedures and guidelines Inspect rooms and public areas to ensure they are clean and well-maintained Schedule staff to ensure adequate coverage and manage staff attendance and leave requests Order and maintain adequate supplies and equipment, including cleaning chemicals, linens, and laundry supplies Train and evaluate staff to ensure that they have the necessary skills and knowledge to perform their duties effectively Maintain records of staff performance, attendance, and leave requests Resolve guest complaints related to housekeeping services and escalate issues as necessary Monitor and maintain safety and security procedures, including the use of cleaning chemicals and equipment Collaborate with other departments, such as maintenance and front office, to ensure seamless guest experiences Strong leadership and management skills, with the ability to motivate and train staff Excellent communication and interpersonal skills

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0.0 - 3.0 years

1 - 4 Lacs

Gurugram

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The Pllazio Hotel, Gurgaon is looking for Hostess to join our dynamic team and embark on a rewarding career journey A hostess is typically responsible for greeting and welcoming guests, showing them to their tables, managing reservations, and ensuring a smooth and enjoyable dining experience They may also be responsible for answering phone calls Strong communication, customer service, and organizational skills are typically required for this role

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0.0 - 2.0 years

1 - 2 Lacs

Gurugram

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The Pllazio Hotel, Gurgaon is looking for Front Office Associate to join our dynamic team and embark on a rewarding career journey Greeting and Welcoming: The Front Office Associate is typically the first point of contact for visitors They warmly greet and welcome guests, clients, or patients as they enter the establishment Check-In and Check-Out: In a hotel or a similar setting, they handle guest check-ins and check-outs, facilitating the registration process and ensuring that guests have a smooth arrival and departure experience Appointment Scheduling: In medical offices and similar settings, they schedule appointments for clients, patients, or customers, ensuring that appointments are coordinated efficiently Answering Inquiries: Responding to inquiries and providing information to visitors about the establishment, services, or facilities This may include answering questions about room availability, office hours, or appointment procedures Phone Management: Answering and directing phone calls to the appropriate departments or individuals They may also take messages and provide information over the phone Mail and Package Handling: Receiving and distributing mail and packages, ensuring that they reach the intended recipients promptly Security and Access Control: Monitoring the entrance area for security purposes, ensuring that only authorized individuals gain access In some cases, they may issue visitor badges or access cards

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2.0 - 5.0 years

1 - 4 Lacs

Jamnagar

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Express Hotels is looking for Captain to join our dynamic team and embark on a rewarding career journey Supervise food and beverage service staff. Ensure high levels of customer service. Monitor and maintain dining areas. Assist with event setup and service. Handle customer inquiries and complaints. Ensure compliance with health and safety regulations. Train and support junior staff.

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1.0 - 2.0 years

2 - 5 Lacs

Jamnagar

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Express Hotels is looking for Hostess to join our dynamic team and embark on a rewarding career journey A hostess is typically responsible for greeting and welcoming guests, showing them to their tables, managing reservations, and ensuring a smooth and enjoyable dining experience They may also be responsible for answering phone calls Strong communication, customer service, and organizational skills are typically required for this role

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Exploring Guest Handling Jobs in India

The guest handling job market in India is thriving with opportunities for individuals who excel in communication, hospitality, and customer service. From hotels and restaurants to event management companies and airlines, there is a constant demand for skilled professionals who can provide exceptional service to guests.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bengaluru
  4. Chennai
  5. Hyderabad

Average Salary Range

The average salary range for guest handling professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the field of guest handling, career progression often involves moving from roles such as Guest Relations Executive to Guest Relations Manager, and eventually to Director of Guest Services. Individuals may also explore opportunities in related fields such as event planning, customer experience management, or hospitality management.

Related Skills

In addition to excellent communication and interpersonal skills, guest handling professionals are often expected to have skills such as problem-solving, conflict resolution, attention to detail, and the ability to work well under pressure. Knowledge of multiple languages can also be beneficial in this role.

Interview Questions

  • How do you handle difficult guests? (medium)
  • Can you describe a time when you went above and beyond to assist a guest? (medium)
  • How do you prioritize tasks when dealing with multiple guest requests simultaneously? (basic)
  • What techniques do you use to ensure guest satisfaction? (basic)
  • How do you handle complaints from guests? (medium)
  • What is your experience with reservation systems or booking software? (basic)
  • Can you give an example of a time when you had to deal with a guest emergency? (medium)
  • How do you stay updated on the latest trends in the hospitality industry? (basic)
  • Have you ever had to deal with a language barrier while assisting a guest? How did you handle it? (medium)
  • How do you ensure guest privacy and confidentiality? (basic)
  • What would you do if a guest asked for a refund on their booking? (medium)
  • How do you handle a situation where a guest is dissatisfied with their experience? (medium)
  • Can you explain the importance of upselling and cross-selling in guest handling? (basic)
  • How do you handle situations where guests have special dietary restrictions or requirements? (medium)
  • What strategies do you use to build rapport with guests? (basic)
  • How do you handle a situation where a guest is causing a disturbance for other guests? (medium)
  • Can you describe a time when you had to work with a team to resolve a guest issue? (medium)
  • How do you handle requests for upgrades or special accommodations from guests? (basic)
  • What do you think are the key qualities of a successful guest handling professional? (basic)
  • How do you ensure the safety and security of guests in your care? (medium)
  • Can you give an example of a time when you had to deal with a VIP guest? (medium)
  • How do you handle situations where guests are late for their reservations or appointments? (basic)
  • What steps do you take to ensure a seamless check-in/check-out process for guests? (basic)
  • How do you handle confidential guest information in accordance with data protection regulations? (medium)
  • Can you describe a time when you had to resolve a conflict between guests? (medium)

Closing Remark

As you prepare for interviews in the guest handling industry, remember to showcase your passion for providing exceptional service to guests and your ability to handle challenging situations with grace and professionalism. With the right skills and mindset, you can excel in this rewarding field and make a positive impact on the guest experience. Good luck in your job search!

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