1024 Guest Handling Jobs - Page 38

Job TitleFRONT OFFICE PROFILE /ADMIN PROFILE Job Code HREQ2017/12/66 --> Job Location Kolkata Experience 1YR -5YRS Gender Female Job Details URGENTLY LOOKING FOR A FEMALE CANDIDATE FOR FRONT OFFICE PROFILE . CANDIDATE MUST HAVE KNOWLEDGE AND EXPERIENCE OF THIS PROFILE. Salary Per Year 1L/PA -2.5L/PA Apply Now

Managing calls with polite greeting Receiving visitors Facility management which includes monitoring office cleanliness,maintain office Stock Maintenance which includes stationery & housekeeping items Reservation Management hotel and travel booking Required Candidate profile Other admin activities which includes keeping record of petty cash, ordering business cards,keeping courier record, birthday P- 9891750342 | WhatsApp- 7895263093 capitalplacement02@gmail.com

- Managing front desk operations and welcoming guests - Handling calls, emails and scheduling appointments - Providing administrative support to the Management - Coordinating meetings, travel and correspondence

Roles and Responsibilities WhatsApp at 8076971094 Manage front desk with better reception to visitors and employees Maintaining visitors register, employee register, courier register. Managing Phone call lines. Taking care of House Keeping, Office Hygiene, Stationaries. Maintaining vendor register and coordinating with them. Maintaining professional composure while engaging with the guests. Preparing MIS of team members Organising interviews Desired Candidate Profile Any graduate Perks and Benefits PF and Monthly grocery

Job Role of an Airport Representative Representing the organization as an Airport Representative. Welcoming guests & assisting them at arrival/departure. Interacting with Guests for brief/debrief of itinerary. Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable. Responsible for welcoming, assisting guests in arrival & departure transfer. Assist the guest at the time of check in & check out at the hotel. Brief the guest about complete tour itinerary (If required). Prepare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle & all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct & timely information to Operations team. Effective laisoning between DO-CSE, TDO & ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.

Roles and Responsibilities Manage front desk operations, including phone calls, emails, and messages. Maintain accurate records of guest interactions and transactions. Ensure seamless coordination between departments for smooth office functioning. Handle guest queries and resolve issues promptly. Greet guests upon arrival, check-in, and provide necessary documentation. Desired Candidate Profile 3-6 years of experience in a similar role (front desk receptionist). Excellent communication skills with ability to handle diverse client needs. Proficiency in Microsoft Office applications (Word, Excel) required; knowledge of accounting software an added advantage.

Hotel Mahika at Siwan, Bihar is hiring Receptionists! We’re looking for smart, polite individuals to manage front desk operations, guest check-ins/outs, calls and bookings. Strong communication and basic computer skills are a must.

We are Growing!!!! Wanted experienced and qualified GRO / Front Office Executive Roles & Responsibilities Answering, screening, and directing calls, taking messages, and providing information. Managing appointments, meetings, and events, and maintaining the office calendar. Assisting with filing, data entry, managing office supplies, and distributing mail. Handling general inquiries and providing information. Welcoming and Assisting Guests They strive to build rapport with guests, fostering loyalty and positive guest experiences. Exp: 2 to 5 Yrs Salary is not a constraint for right candidate Presales Executive Roles & Responsibilities Identifying and qualifying potential leads, often using CRM systems, and ensuring they align with company goals. Tracking and managing interactions within the CRM system Cold Calling Site visits Real estate exp mandatory Exp 2 to 5 yrs Salary is not a constraint for right candidate Content Writer Roles & Responsibilities Research industry-related topics (combining online sources, interviews and studies) Write clear marketing copy to promote our products/services Proofread and edit blog posts before publication Submit work to editors for input and approval Coordinate with marketing and design teams to illustrate articles Conduct simple keyword research and use SEO guidelines to increase web traffic Promote content on social media Identify customers needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Exp 4 to 8 yrs Work location : Work form office - no work form home or freelancing Real Estate exp mandatory Salary is not a constraint for right candidate Please share your resume to hr@radheyconstruction.com only whatsapp - 8712687517 (no calls) Thanks HR Department

Role & responsibilities : Day to Day Admin activities Invoice Processing Office vehicle management. Vendor coordination Front office management Guest Relations and register maintaining. Coordinating with House Keeping Preferred candidate profile Any Front office experience and female candidates are preferred Immediate Joiner or 15-Day Joiners are Preferred. Interested candidates can share CVs to sudheer.b@Janapriyaupscale.com or Contact HR-6309607444

Roles and Responsibilities Manage front office operations, ensuring a smooth check-in/check-out process for guests. Handle guest queries and concerns in a professional manner, providing excellent customer service. Coordinate with housekeeping staff to ensure rooms are cleaned and ready for occupancy. Maintain accurate records of meeting room assignments, guest information, and billing details. Supervise receptionist activities, including phone handling and message taking.

The Receptionist will greet visitors, handle calls, support HR in organizing meetings and events, manage logistics, respond to inquiries, and assist with general administrative tasks.

Praj Industries is looking for Senior Manager_Praj GenX to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all itemsare received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with the QMHSE and H&FS teams to implement the policy and processEnsure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on timeOperational ownership of all the QMHSE and H&FS processesTimely communication of all possible on site hazards to the concerned departmen Key Responsibilities Food OperationEnsure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special eventsInitiate development of new menus, upgrade old menus and special event Menus Taste the food before service begins Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipesConsistently maintain standards of quality, cost, presentation, and flavor of foodsOrganic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offersSustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documentsEnsure that all the invoices are raised and delivered to the client as per SchedulePeople Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc Ensure that all the HR processes and staff welfare activities areimplemented and carried outCommunication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the sameEnsure 100% client retentionWastage Control and Cost ManagementMaintain a record of the daily leftovers; plan and prepare the production based on this data Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standardsLegal Compliances Co-ordinate with the HR, QMHSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process ManagementEnsure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayedProcurement and Inventory Management Responsible for monitoring the daily raw material indent Qualification: Should be IHM pass out with 3+ yrs of work experience Strong in business acumenCommitment to qualityStrong financial and budgeting skillsSound written and verbal communication Well-groomed and able to represent Sodexo in a professional mannerShould have strong interpersonal skills & be very Customer focused

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all itemsare received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with the QMHSE and H&FS teams to implement the policy and processEnsure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on timeOperational ownership of all the QMHSE and H&FS processesTimely communication of all possible on site hazards to the concerned departmen Key Responsibilities Food OperationEnsure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special eventsInitiate development of new menus, upgrade old menus and special event Menus Taste the food before service begins Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipesConsistently maintain standards of quality, cost, presentation, and flavor of foodsOrganic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offersSustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documentsEnsure that all the invoices are raised and delivered to the client as per SchedulePeople Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc Ensure that all the HR processes and staff welfare activities areimplemented and carried outCommunication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the sameEnsure 100% client retentionWastage Control and Cost ManagementMaintain a record of the daily leftovers; plan and prepare the production based on this data Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standardsLegal Compliances Co-ordinate with the HR, QMHSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process ManagementEnsure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayedProcurement and Inventory Management Responsible for monitoring the daily raw material indent Qualification: Should be IHM pass out with 3+ yrs of work experience Strong in business acumenCommitment to qualityStrong financial and budgeting skillsSound written and verbal communication Well-groomed and able to represent Sodexo in a professional mannerShould have strong interpersonal skills & be very Customer focused

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all itemsare received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with the QMHSE and H&FS teams to implement the policy and processEnsure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on timeOperational ownership of all the QMHSE and H&FS processesTimely communication of all possible on site hazards to the concerned departmen Key Responsibilities Food OperationEnsure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special eventsInitiate development of new menus, upgrade old menus and special event Menus Taste the food before service begins Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipesConsistently maintain standards of quality, cost, presentation, and flavor of foodsOrganic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offersSustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documentsEnsure that all the invoices are raised and delivered to the client as per SchedulePeople Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc Ensure that all the HR processes and staff welfare activities areimplemented and carried outCommunication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the sameEnsure 100% client retentionWastage Control and Cost ManagementMaintain a record of the daily leftovers; plan and prepare the production based on this data Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standardsLegal Compliances Co-ordinate with the HR, QMHSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process ManagementEnsure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayedProcurement and Inventory Management Responsible for monitoring the daily raw material indent Qualification: Should be IHM pass out with 3+ yrs of work experience Strong in business acumenCommitment to qualityStrong financial and budgeting skillsSound written and verbal communication Well-groomed and able to represent Sodexo in a professional mannerShould have strong interpersonal skills & be very Customer focused

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Roles and Responsibilities Ensure smooth functioning of all F&B outlets, including beverage service, food packing, and presentation. Maintain high standards of cleanliness and organization in the hotel's public areas and back-of-house spaces. Provide exceptional guest handling by attending to their needs promptly and ensuring a memorable stay. Assist with steward activities such as setting up events, managing inventory, and maintaining supplies. Collaborate with other departments (e.g., housekeeping) to ensure seamless operations. Desired Candidate Profile 2-5 years of experience in hospitality management or related field. Strong communication skills for effective interaction with guests and colleagues. Ability to work efficiently under pressure during peak hours or special events. Proficiency in food & beverage services, including ordering systems and cash handling procedures.

Associate- Front Office/Receptionist Job Description: • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) • Greet and welcome guests • Answer questions and address complaints • Answer all incoming calls and redirect them or keep messages • Receive letters, packages etc. and distribute them • Prepare outgoing mail by drafting correspondence, securing parcels etc. • Check, sort and forward emails • Monitor office supplies and place orders when necessary • Keep updated records and files • Monitor office expenses and costs • Take up other duties as assigned (travel arrangements, schedules etc.) Requirement: • Freshers with good communication skills • Candidate should be open for night shifts as well.

This opportunity is for a private investment firm. Manage Front Desk / Reception and all related Activities Arranging conference rooms for meetings & conferences. Meeting and travel management. Event Coordination Only females

DIRECT PAYROLL WITH UK BASED AIRLINE CAPTIVE INBOUND VOICE PROCESS ROTATIONAL SHIFTS NOIDA WFO BOTH SIDE CABS SAL- 40K CTC + INCENTIVES 8,800 MONTHLY ALLOWANCE WALKIN INTERVIEWS IN NOIDA 62 SHARE CV WhatsApp 9999780131 PARAS.IMPACSERVICES@GMAIL.COM Required Candidate profile GOOD VERBAL COMMUNICATION SKILLS EXP IN INTERNATIONAL VOICE PROCESS (FRESHERS CAN APPLY) EITHER NO CIBIL SCORE OR ABOVE 650 (MANDATORY) CANDIDATE SHOULD BE IN DELHI NCR (MANDATORY)

Ensures all SoPs are adhered to and we provide Care like no Other” Every customer has a warm & caring experience aligned with the Service Experience Plan. Customer Journey: - Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. - Converts the prospectives into lifelong customers. - Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship. - Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. - Based on the customer profile, up-sell and cross sell. - If financial assistance required, coordinate with concerned authority. - Deposit details & payment terms to be clarified to the patient. - Counsel on do’s and don’ts. - Follow up with customers who have not come back for booking. - Follow up calls for: upcoming EDD; delivery package; bed booking. - Organize Events end to end : Maternity Photo shoot; baby shower. - Follow up to ensure attendance for complimentary classes. - Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers. - Own any issues the customer may encounter & ensure prompt recovery by respective team. - Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. - Track CRM leads. - Maintains productivity data as per schedule – per doctor EDD tracker; monthly delivery tracker; - Accurately update patient conversions sources - referral channels, Marketing Initiatives - Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus. - Be alert and identify source markets and corporate references. - To be constantly updated on competition activity - rates, products , discounts. - If patient has rates of other hospitals, seek information. - Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments. - Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored. Consultant Management : - Keep Consultants informed regarding their confirmed referral appointments. - Keep the doctors (treating and referral) informed about the ongoing status of the patient. - Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice. - Maintain a cordial and professional relationship with Consultants. Responsible for Outstanding Service Experience Delivery: - Ensures personal grooming as per standard; maintain discipline and decorum. - Contributes to implementation of the Service Vision - Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard. - Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction. Regards, HR Motherhood