459 Grievance Handling Jobs

Relationship Manager-Commercial Vehicle (CV)-Retail-Marketing Branches Operations To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities End to End HR Activities, Preferred candidate profile

Responsibilities: * Manage recruitment process from sourcing to onboarding * Conduct performance appraisals & exit interviews * Handle grievances, leaves & attendance * Ensure compliance with HR policies & procedures Referral bonus Performance bonus Gratuity Job/soft skill training

Required skill set: Experience of 3-6 years in HR function Preferably from Manufacturing/ Automobile industry based out of factory Must have experience in blue collar hirings and vendor management Talent management and develop talent pool for upcoming requirements Work closely with vendors and ready with ITI/ diploma batches for production roles Must have worked on Employee engagement and R&R activities Good hands on key HR metrics like shop floor absenteeism and attrition Should have knowledge of workforce AOP, availabilty and related calculations Should be able to lead the HR projects independently Sound knowledge of preaparing reports and presentation on Excel, powerpoint, word

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 14+ years of in HR generalist. Job Description: Provides forward thinking HR consultation on strategic and operational issues by proactively assessing work environment, culture, and identifying and implementing appropriate action. This may include developing and implementing programs in the areas of talent development, rewards/recognition, employee engagement or other initiatives to improve overall organization health and performance. Serves as the primary point of contact for employees and managers in the areas of employee relations, employee development, performance management, compensation, benefits, payroll, and policy/procedure related issues. Supports the annual salary and bonus planning process and provides input into the development of the annual Talent Plan. Provides employee and manager training including Performance, Planning and Development, Employee Engagement, Talent Assessment and Succession Planning and Leadership Development. Participates and/or leads Talent council meetings and supports talent initiatives across the function. Provides HR related data and reporting to leaders to promote data driven decision making and strategy development. Participates in corporate-wide HR service delivery improvement projects. Partners with Talent Acquisition Specialists to ensure the organizations recruiting needs are fulfilled. Interested candidates for above position kindly share your CVs on varsha.si@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates would be preferred.

Role: Employee Relations Specialist Experience: 5 - 8 Years Industry Experience Qualification: Master's degree in human resources, Location: Pune, India Job Summary: The Employee Relations Specialist is responsible for fostering a positive work environment by proactively addressing employee concerns, resolving workplace conflicts, ensuring legal compliance, and supporting the overall health of the employee-employer relationship. This role plays a key part in enhancing employee engagement, promoting a fair workplace culture, and minimizing organizational risk. Key Responsibilities: Serve as the first point of contact for employee relations issues and concerns. Investigate complaints of misconduct, discrimination, harassment, or policy violations in a fair and thorough manner. Partner with management and HR colleagues to provide coaching, counselling, and guidance on employee-related issues. Interpret and apply HR policies, procedures, and employment laws to ensure consistent and compliant decisions. Support disciplinary actions, performance improvement plans (PIPs), and terminations. Maintain accurate documentation and case management records in a confidential and timely manner. Identify ER trends and recommend solutions to improve employee satisfaction and engagement. Assist in the design and delivery of training for managers and employees on workplace conduct, conflict resolution, and policy awareness. Collaborate with legal counsel and other HR functions as needed. Monitor workplace climate through surveys, exit interviews, and other feedback mechanisms. Education & Experience: Masters degree in human resources 5 - 8+ years of experience in employee relations or generalist HR role. Knowledge of labour laws, employment legislation, and best practices. Skills & Competencies: 8+ years of progressive experience in employee relations or HR, with a minimum of 3 years leading ER initiatives. Proven track record of implementing ER strategies and processes. Knowledge of labour laws, compliance frameworks, and cultural sensitivities. Exceptional emotional intelligence and the ability to handle complex, confidential matters with empathy. Have Analytical mindset with expertise in using data to inform decision-making and measure outcomes. Excellent interpersonal skills with the ability to partner across geographies and organizational levels. About RIA Advisory: RIA Advisory LLC (RIA) is a business advisory and technology company that specializes in the field of Revenue Management and Billing for Banking, Payments, Capital Markets, Exchanges, Utilities, Healthcare, and Insurance industry verticals. With a highly experienced team in the field of Pricing, Billing & Revenue Management, RIA prioritizes understanding client needs and industry best practices to approach any problem with insight and careful strategic planning. Each one of RIA Advisory's Managing Partners has over 20 years of industry expertise and experience, our leadership and consulting team demonstrate our continued efficiency to serve our clients as a strategic partner especially for transforming ORMB and CC&B space. Services Offered: Business Process Advisory for Revenue management processes Technology Consulting & Implementation Help clients transition to latest technology suite and overcome business problems. Managed Services Quality Assurance Cloud Services Product Offered: Data Migration and Integration Hub Data Analytics Platform Test Automation ¢ Document Fulfilment ¢ Customer Self Service Top Industries/Verticals: Financial Services ¢ Healthcare ¢ Energy and Utilities ¢ Public Sector Revenue Management We recognize the impact of technologies on the process & people that drive them, innovate scalable processes & accelerate the path to revenue realization. We value our people and are a Great Place to Work A Certified.

Process Management (Payroll Center): Serve as the primary Employee Relations process in-charge for all activities related to the payroll center. This includes managing ER aspects of payroll discrepancies, benefits administration, leave management, and other compensation-related inquiries, ensuring compliance with relevant labor laws and internal policies. Contact Center Support: Act as the Employee Relations liaison for our contact centers, providing expert guidance and support on ER-related inquiries, employee concerns, and disciplinary actions. Develop and implement clear communication protocols for handling sensitive employee information. Business Process Improvement: Proactively identify opportunities to improve existing Employee Relations processes across various departments, with a particular emphasis on payroll and contact center operations. Lead initiatives to streamline workflows, reduce administrative burden, and enhance overall efficiency and employee satisfaction. Process Audit & Compliance: Conduct regular audits of Employee Relations processes and documentation to ensure accuracy, compliance with legal requirements (e.g., labor laws, GDPR/data privacy), and adherence to internal policies. Identify areas of non-compliance or risk and implement corrective actions. Policy Development & Updates: Review, update, and develop new Employee Relations policies, guidelines, and procedures in line with evolving legal requirements, industry best practices, and organizational needs. Ensure all updates are communicated effectively to employees and management. Case Management: Manage and resolve complex employee relations issues, including investigations into grievances, harassment claims, and disciplinary actions. Provide impartial advice and mediation to foster constructive resolutions. Training & Guidance: Provide training and guidance to managers and employees on Employee Relations best practices, company policies, and compliance requirements. Promote a culture of respect, fairness, and open communication. Record Keeping: Maintain accurate and confidential employee relations records and documentation in accordance with legal requirements and company policy.

Responsibilities: Manage recruitment process from sourcing to offer. Conduct exit interviews & grievance handling. Oversee payroll administration & compliance. Ensure HR policies align with company goals. Health insurance

Title: HR Manager : Operations, Admin & Compliance Company: HARP Location: Pune, Wakad, Bhoomkar Chowk (Onsite) Office Timing : Monday to Saturday, 9:30 AM to 6:30 PM (2nd & 4th Saturday off) About HARP At HARP, we do more than just recruit we drive value by ensuring end-to-end HR excellence. As a fast-growing HR and technology services firm, our environment is built on ownership, transparency, and high performance. If you're a multitasking HR professional who thrives on hands-on execution, policy development, compliance, and people management, we want you on our team. Role Overview We are looking for a dynamic and detail-oriented HR Manager to independently lead and execute core HR functions: HR operations, statutory compliance, internal recruitment, performance tracking, and freelancer engagement. This is a high-ownership role suited for someone who is organized, process-driven, and passionate about building a strong HR foundation. Key Responsibilities HR Operations & Compliance (via GreytHR) Ensure seamless onboarding & induction of new hires with complete documentation and policy briefings. Maintain and implement HR policies aligned with business goals, ensuring employee communication and adherence. Oversee exit formalities , F&F settlements, and conduct structured exit interviews. Manage attendance and leave policies, ensuring accurate payroll inputs. Coordinate end-to-end payroll management and employee query handling. Ensure timely and accurate filing/payment of PF, ESIC, PT, MLWF , and other statutory dues ; maintain all compliance documentation. Handle generation of HR letters (offer, appointment, relieving, etc.) and employee file management. Organize employee engagement activities , internal branding initiatives, and cultural events. Manage disciplinary issues , behavioral concerns, and grievances in line with company policies. Ensure compliance of subcontracted staff , including onboarding documentation and periodic audits. Internal Recruitment Management Lead the entire hiring lifecycle from job posting to offer rollout. Maintain recruitment trackers and ensure timely closure of roles. Provide regular hiring reports and pipeline status updates to leadership. Freelancer Engagement & Management Allocate open mandates to freelance recruiters and ensure clarity of requirements. Act as a SPOC for coordination, interviews, profile feedback, and offer management. Build strong engagement with freelancers through regular support and motivation. Performance Management Conduct weekly 1:1 performance reviews with recruiters. Set individual goals aligned with team targets and monitor achievement. Identify performance gaps and implement improvement plans. Daily Reporting & Review Share daily morning recruitment status reports with Directors. Review evening tracker reports from recruiters for accuracy and completeness. Regularly review recruiter Frejun calls (2 per week per recruiter) and share feedback. Required Skills & Qualifications 2 - 8 years of experience in HR operations, compliance, and internal hiring. Sound understanding of Indian labor laws and statutory audits. Proven recruitment experience across technical and non-technical roles. Excellent communication and documentation skills. Hands-on experience with GreytHR , MS Excel , and compliance systems. Organized, proactive, and capable of working in a fast-paced environment. Why Join HARP? Strategic role with full visibility into HR operations and decision-making. Work directly with company leadership and high-performing teams. Collaborative and transparent work culture. Opportunity to scale your HR career in a growth-driven environment. Ready to Make an Impact? Apply Now 7447443281 Aakash.Nair@harp-india.com www.harp-india.com Office: Vision One, Phase 2, Bhumkar Chowk, Tathawade-Wakad, Pune

Oversee recruitment processes, including job postings, interviewing, and selection of candidates Manage onboarding process for new hires Develop, implement, and manage performance review systems to ensure employee productivity and growth

About the Role We are looking for a dynamic HR Executive with a flair for internal communication and employee engagement to join our fast-paced IT environment. This role is perfect for someone who blends creative thinking with exceptional communication skills and is passionate about building a connected and engaged workplace culture.

Role & responsibilities Oversee all aspects of human resources practices and processes in the Hospital. This includes recruitment, onboarding, training, and development of employees to ensure a skilled and motivated workforce. The role will manage employee relations, ensuring a positive work environment, addressing grievances, and handling disciplinary actions as needed. Develop and implement HR policies, ensure compliance with labor laws, and maintain accurate employee records. Managing payroll, benefits, and compensation packages, while continuously monitoring performance management systems to foster employee growth and organizational success. Will play a key role in shaping a strong organizational culture, ensuring effective communication across departments, and supporting the strategic goals of the Hospital. candidates with Hospital and diagnostics industry are preferred.

1. Student acquisition activities/BTL/tutorial references & school engagement for the branch. 2.Create a welcoming environment and service standard at branch. 3.Be responsible for hiring, rostering, motivating and retaining the team Required Candidate profile Need to have excellent team leading and communication skills

1. Student acquisition activities/BTL/tutorial references & school engagement for the branch. 2.Create a welcoming environment and service standard at branch. 3.Be responsible for hiring, rostering, motivating and retaining the team Required Candidate profile Need to have excellent team leading and communication skills

Role Summary The Team Leader Grievance Escalations will lead a team of 7–8 officers responsible for resolving complex customer complaints that are escalated beyond Level 1. This role is pivotal in ensuring effective and timely resolution of grievances, improving overall customer experience, and enhancing trust in the bank’s service delivery. The role also focuses on driving Turnaround Time (TAT), resolution quality, Net Promoter Score (NPS), and continuous process improvement to reduce repeat complaints. Key Responsibilities Complaint Resolution Oversight Ensure timely and complete resolution of all Level 2 complaints in line with internal policies, regulatory requirements (e.g., RBI guidelines), and service standards. Review case details, perform root cause analysis, and validate proposed resolutions before closure. Maintain high-quality communication with customers, ensuring clarity, empathy, and accountability. Team Leadership Lead, mentor, and manage a team of 7–8 grievance officers. Allocate cases efficiently and monitor daily workload to ensure timely actions. Conduct regular reviews, performance assessments, and on-the-job coaching. Customer Centricity & NPS Management Ensure that complaint resolutions are customer-friendly and contribute to improved Net Promoter Scores (NPS). Analyze customer feedback post-closure and drive initiatives to enhance customer delight. Foster a culture of empathy, ownership, and first-time-right resolution within the team. TAT & Quality Governance Drive strict adherence to Turnaround Time (TAT) SLAs while maintaining response quality. Conduct regular audits on closed cases to ensure compliance and completeness. Highlight any systemic gaps that hinder TAT or quality. Process Improvement Identify trends and recurring issues from escalated complaints and share insights with relevant business units. Recommend and lead process improvement initiatives to reduce repeat grievances and enhance the end-to-end customer journey. Support automation and digitization efforts in the grievance handling process. Stakeholder Management & Reporting Coordinate with internal departments (branches, operations, product, legal, etc.) to gather inputs and resolve complaints effectively. Prepare and share regular MIS and dashboards on team performance, complaint trends, and root cause analytics. Key Skills & Competencies In-depth knowledge of banking operations, products, and customer service protocols. Strong communication (written and verbal) and interpersonal skills. Analytical mindset with ability to identify root causes and improvement opportunities. Ability to manage high-pressure situations with maturity and sound judgment. Experience in handling regulatory and high-priority escalations. Proficiency in MS Office (Excel, PowerPoint), CRM systems, and complaint tracking tools. Qualifications & Experience Graduate/Postgraduate in any discipline. Specialization in banking or customer experience is an advantage. 5–8 years of experience in banking, with at least 2 years in grievance handling or escalation management or servicing (preferred) . Prior team management experience is preferred.

About the job Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads. With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide. Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability. Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world. For more info, visit our website: www.coats.com Job Title : Assistant Manager HR Reports to (Title) : HR Manager Location : Madurai Job Purpose: Contract Labour Management: Address contractor issues related to wages, payslips, and documentation. Ensure timely renewal of Workmen Compensation (WC) policies and Labour Licenses. Guide new contractors on company rules, policies, and expectations. Validate and clear monthly invoices and statutory submissions (PF, Bonus, Leave). Ensure compliance with the Contract Labour Act; maintain documentation for audits. Coordinate monthly attendance sharing with vendors for billing. Verify canteen invoices against internal data and process for payment. Collaborate with the Procurement team for timely renewal of Work Orders. Liaise with G4S and other security agencies for manpower availability and issue resolution. Maintain documentation of new contract labour (age verification, enrolment, joining formalities, additions/deletions in SF). Legal & Statutory Compliance: Ensure timely submission of returns: Quarterly: Employment Return (ER-I), OT Exemption Half-Yearly: Labour Welfare Fund Annually: Bonus Return, ICC Return, Holiday List Maintain all statutory registers as per the Factory Act. Track and close tasks via Komrisk portal to ensure 100% compliance. Support workers in PF withdrawals, pension claims, and death benefits within defined timelines. Process and pay Professional Tax and Provident Fund on time; generate PF challans. Ensure timely renewal of Factory License and canteen compliance. Represent the company in conciliation, labour court cases, and PF 7A hearings. HR Operations & Support: Drive workforce planning and hiring through NAPS & FTC routes. Execute Confirmation process and obtain required approvals. Implement employment models involving Apprentices, Trainees, and Confirmed staff; manage FTC renewals or exits. Recruit Trade Apprentices and process contracts via the apprenticeship portal. Support PMS process: monthly data collation, annual review facilitation with HODs/Plant Manager, preparation of increment letters and salary revision sheets. Payroll & Employee Settlement (Panoli): Ensure on-time remittance of all statutory payments with 100% compliance. Process Full & Final Settlements for separated employees. Prepare and process annual LTA payouts for executives and managers. Ensure smooth payroll integration and zero salary-related grievances. Administration: Implement and support new Visitor Management Systems (VMS). • Process gratuity reimbursements for exited employees. • Organize monthly meetings with Unions, Canteen Committee, and Works Committee. • Support HR team in coordination of employee welfare events. • Prepare and report monthly HRIS. • OHC (Occupational Health Centre) Management. • Security Management, Canteen Management • Coordinate hotel and cab bookings for visitors. Employee Relations: • Union Management • Support CBA/LTA on closure • Maintain harmonious industrial relations through grievance handling mechanisms. • Implement and manage Grievance Register; ensure timely redressal. • Conduct regular one-on-one and group connects with shop floor employees across all levels. Audit & Documentation: • Prepare documentation for Government Audits (PF, Labour Department, Factory Office, etc.). Lead documentation for internal audits such as KFC Audit, IMS Audit, GIA, GRS, Social & Customer Audits. Qualifications & Experience: MBA/PGDM, MSW. 57 years of relevant experience in a manufacturing. Key Competencies: Strong knowledge of labour laws and contract labour compliance. Industrial Relations & stakeholder management. Payroll processing and statutory compliances knowledge. Good communication, documentation, and vendor coordination skills. Proactive problem solver with attention to detail At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us. Apply now to be part of our dynamic team and help shape the future of textiles. Coats Group plc Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials.

Responsibilities: Manage HR generalist activities, operations & coordination Oversee joining formalities, induction program & exit procedures Ensure attendance management, leave administration & payroll processing in HRIS

Incharge of operations during his/her shift. Supervise all departments. Attend to customer complaints. Wastage Control Measures. Grievance handling & solving issues. Ensure the Training Certification of team members. Process Indicators: Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers). Ensuring the Quality Audits done on day to day basis. Implementation of SOPs. Efficient utilization of the manpower by means of effective charting out of the duty roster. Integrity, cost controls and Waste Management. Ensuring 90% score in the Management Visit Report Must have PAN, AADHAR Experienced candidates must have prior work experience certificates

Role & responsibilities Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity. Regular monitoring, coaching and development of agents with the team. Implement agent recognition programs under direction of Manager Site Operations. Share best practices across teams and build spirit of teamwork

Role Description- HR Business Partner 2yrs hands on Experience in HRBP. • Managing complete employee life cycle (entry till exit) • Issuing different types of letters to employees • Conducting employee induction for new joiners • Maintaining up-to-date employee database • Managing complete employee life cycle • Attrition reduction plans and strategies • Sharing weekly/biweekly database with stakeholder teams (payroll, business units etc.) • Preparing Adhoc employee related reports. • Addressing employee grievance. • Performance Management System Competency Assessment • Frequent Interactions with BU managers on concerns/best practices • Documentation/Filing handover of Employee related Documents • Conducting R&R for dedicated span of employees • Driving Fun activities for employees - Fun Fridays, festival celebrations etc. Location: Malad West, Mumbai

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Instructor-Led Training (ILT)Training Needs Analysis (TNA)Microsoft Office SuiteLearning Content DevelopmentRecord to Report (RTR)People Development Feedback & CoachingCollaboration and interpersonal skillsAbility to manage multiple stakeholdersProblem-solving skillsAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are seeking an experienced HR Executive to lead our Human Resources and Administration functions. This role is ideal for a dynamic individual who is skilled in managing all aspects of HR functions from hiring to employee engagement, policy formulation, and administration. The HR Manager will be responsible for creating a positive work environment, ensuring compliance, handling employee grievances, and driving the company's HR and administrative strategies. Role & Responsibilities Oversee the recruitment process, from sourcing candidates to onboarding new employees. Develop job descriptions and specifications in coordination with department heads. Manage job postings, candidate screening, interviews, and hiring decisions. Design and implement employee engagement programs to foster a positive workplace culture. Monitor employee satisfaction through surveys and feedback mechanisms and take corrective actions as needed Act as the first point of contact for employees regarding grievances or concerns. Develop, review, and implement HR policies and procedures to ensure alignment with legal requirements and company objective and educate employees and managers about policies and ensure adherence. Oversee the payroll function, ensuring timely and accurate salary processing. Manage documentation and filing for compliance audits, employee records, and other statutory obligations. Analyze employee turnover and exit interviews to identify trends and causes. Coordinate the performance appraisal process, ensuring it aligns with organizational goals. Oversee day-to-day administrative tasks, including office management, supply ordering, and facility management. Preferred Candidate Profile Bachelors or Masters degree in Human Resources, Business Administration, or a related field. 2+ years of experience in HR. In-depth knowledge of HR practices, labor laws, payroll, and compliance. Strong communication, interpersonal, and negotiation skills. Ability to maintain confidentiality and manage sensitive employee data. Proven track record of managing employee relations, grievance handling, and performance reviews Interested candidates can share their resume on Vaishali@mastheadtechnologies.com or call on 9958464102

We are seeking an experienced HR Executive to lead our Human Resources and Administration functions. This role is ideal for a dynamic individual who is skilled in managing all aspects of HR functions from hiring to employee engagement, policy formulation, and administration. The HR Manager will be responsible for creating a positive work environment, ensuring compliance, handling employee grievances, and driving the company's HR and administrative strategies. Role & Responsibilities Oversee the recruitment process, from sourcing candidates to onboarding new employees. Develop job descriptions and specifications in coordination with department heads. Manage job postings, candidate screening, interviews, and hiring decisions. Design and implement employee engagement programs to foster a positive workplace culture. Monitor employee satisfaction through surveys and feedback mechanisms and take corrective actions as needed Act as the first point of contact for employees regarding grievances or concerns. Develop, review, and implement HR policies and procedures to ensure alignment with legal requirements and company objective and educate employees and managers about policies and ensure adherence. Oversee the payroll function, ensuring timely and accurate salary processing. Manage documentation and filing for compliance audits, employee records, and other statutory obligations. Analyze employee turnover and exit interviews to identify trends and causes. Coordinate the performance appraisal process, ensuring it aligns with organizational goals. Oversee day-to-day administrative tasks, including office management, supply ordering, and facility management. Preferred Candidate Profile Bachelors or Masters degree in Human Resources, Business Administration, or a related field. 2+ years of experience in HR. In-depth knowledge of HR practices, labor laws, payroll, and compliance. Strong communication, interpersonal, and negotiation skills. Ability to maintain confidentiality and manage sensitive employee data. Proven track record of managing employee relations, grievance handling, and performance reviews Interested candidates can share their resume on Vaishali@mastheadtechnologies.com or call on 9958464102

We are looking for an Associate HR Operations to oversee all functions of our Human Resources department starting from onboarding to exit management. He/she should have experience in the performance management, payroll management, statutory management, exit management, taking care of medical insurance, HRMS tools etc. New Hire Onboarding formalities: Ensure that new joiner is given adequate training on the internal tools like HRMS, Adrenalin and Time entry. Ensure that all the credentials are created and shared with employees as per the onboarding checklist. Ensure that employee is notified on the insurance, PF, gratuity, Sodexo etc. Ensure that new joiner induction is organized with all the new hires. Probation Confirmation: Liaising with the business to initiate the confirmation process for those who have completed the probation. Ensure proper transition during confirmation/extension to manager as well as employee. Ensure that Trainee progress reports are up to date and escalate it to the management if there are any deviations. Performance Management System: Own the Performance Management System of Kensium Educating the employees on the process and procedure of the appraisal. Conducting the hygiene check on the rating provided and escalate it to next level for further actions. Consolidate and share the managers recommendations and inputs in Bonus and Increments sheet for review. Issuance of letters to the employees who are eligible for bonus and increments. Payroll Management: Should have good knowledge on the various pay structures, and components considered for payroll. Should have fair knowledge on payroll management, consolidate and share payroll inputs to the respective stake holders for processing the payroll on time. Ensure that the Verify the payroll inputs on time and submit the required details to FINANCE and Adrenalin team. Employee Engagement: Create an event calendar after due discussion with Management. Engage employees to actively participate in the monthly, quarterly activities planned in office. Employee Relations: Meeting employees on regular intervals, i.e., monthly, during probation confirmation, conduct one-on-ones. Ensure that a bond is built between employee and organization by channelizing the issues that were brought during the one-on-one discussion. Act and redirect the employee grievances to the respective department head. HR Analytics Compile the relative HR metrics, analyzing, reporting and identifying trends with recommendations provided. Ensure that HR Weekly and Monthly reports are sent to Management. Publish reports such as HR department Annual report, Attrition report. These reports should contain the findings as well as corrective actions. Handling the internal and external audit on behalf of the department Making sure all the documents pertaining to employee records are available in the employee personnel file as per company standards. Create Employee Quadrants, update the employee information, share it with Management team and provide analysis wherever necessary. HRMS Tools: Own the Kensiumhr application as Admin. Ensure that all the necessary configurations are done as per the position and requirement. Be part of functional discussions with Management on workflow and design of the application. Smoke test the changes and enhancements and provide feedback before go-live. Audit the application and make necessary corrective actions based on findings. Exit Management: Ensure that exit notification email is sent to helpdesk team and enable the exit in HRMS. Initiating the full and final settlement process in coordination with finance, admin and operations. Ensure the experience, relieving and other letters (including PF) have been completed as per the exit process and exit checklist. Ensure that employees received the F&F within 45 days after the last working day. EXPERIENCE AND SKILLS Minimum 3-5 years of experience in working in HR operations team, managing employee database, payroll, performance management, Statutory, reimbursements and retirals. Good verbal and written communication skills Good command over MS products including MS Excel, MS Word and MS Powerpoint. Eye for detail and result oriented. Preferred Strong interpersonal skills. Excellent attention to detail and organisation skills. A thorough understanding of the rules and legislation governing employment. Strong problem-solving and analytical abilities. MINIMUM QUALIFICATIONS Experience in HR core activities. 3-8 years of experience in core HR activities starting from onboarding to Exit management. Knowledge on using various HRMS tools MBA/PGDM in HRD/HRM from a reputed university.